Name: Vestiaire Collective
Rating: 2.45

“Vestiaire collective made sure I received the item on time, that the product is authentic and genuine. It is a sustainable business and I feel that from the packaging to details in the product, thoughts have been put into making it more sustainable and environmentally friendly. I am very satisfied with the service it provided with every step of the way clear and concise. The price is very satisfactory as well. Delivery was timely and incredibly fast. The app delivers a great shopping experience. The authentication service is a fantastic add-on service too.”

Helpful Report

Posted 3 years ago

Dear Louis, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 years ago

“It will be good that y’all provide authentication cert or any hard copy after authentication”

Helpful Report

Posted 3 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 years ago

“Everything honestly ♥️🥰♥️ Love it ♥️♥️♥️”

Helpful Report

Posted 3 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 years ago

“NUMBER ONE APP”

Helpful Report

Posted 3 years ago

Dear Greg, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 years ago

“The delivery time need to improve, taking very long after I purchased”

Helpful Report

Posted 3 years ago

Dear Cecilia, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 years ago

“By far the absolute Worst selling experience I have had with over 8k items sold online Just like MANY other sellers ,, I sold and item using VESTIAIRE's label and they never updated the tracking in their system .. Item number - 28114253 .. FedEx tracking number - 3919 5242 7252 Delivered on 12/15/22 and signed for by - JPERROTTA And of course the first message I sent was never answered . I won't hold my breath for the second to be answered”

Helpful Report

Posted 3 years ago

Dear Allison, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 3 years ago

“Shipped 2 products and noticed system does not indicate shipped, contacted customer support by chat and was told to ignore it, system will update it within 24 hours. System never updated, both transaction were canceled s week later., never received a reply Ref #28314414 Ref#28434570”

Helpful Report

Posted 3 years ago

Dear Irina, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 3 years ago

“Ordered a bag on12/14, unable to use chat feature with seller. 12/16, nothing has shipped! Hope to receive for Christmas. Tradesy was much easier site to use. Tried chatting with customer service! Again not working. After reading these reviews I’m wondering if I’ll ever receive my bag. Not a happy buyer!”

Helpful Report

Posted 3 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 3 years ago

“I sold a jacket on their website and it was delivered to the customer within 2 days. My account says it was never shipped. I have proof from the buyer that they received the item and they loved it. I have tried reaching out to VC for 4 days straight through their chat and email regarding my payment. I have only received automated/bot responses. I have submitted a complaint to BBB and plan to escalate further. Absolute WORST. Do not sell through this site.”

Helpful Report

Posted 3 years ago

Dear MD, We thank you for having shared with us your recent sale feedback. We must inform that we are currently experiencing a tracking issue and confirm that our team are working on a fix. Upon verification, we are glad to notice that your case has been taken care of by our team in the meantime and that your payment has been initiated. More information on your item's payment in your sold item's page. Thank you for your understanding, The Vestiaire Collective team

Posted 3 years ago

“Avoid at all costs, not only is the App and the website full of bugs and flaws, they have ZERO customer service, only automated bots or people who barely speak English, their authentication service is useless, quality control will try to justify their existence by finding flaws that are mentioned and pictured, additionally they change their TOS without warning and delete items or increase their commission. What a fabulous idea, charge more for the worst service. Essentially all they do is provide a label, usually with the cheapest and nastiest delivery service who loses your stuff, then you provide them with all your details, heaven knows what the drones there do, and after 6 weeks you might get your money, but do not expect to ever get an answer from them, it will be a copy and paste reply. On the 14th of Devember they send out an email that they charge more: "From 14 December 2022, the Selling Fee in your country for items priced between £80 and £13,000 increased from 14% to 15%." One hell of a warning.... Shows you that they really don't have any respect, please please let there be more resale sites so we can leave this horror show. You can't do it worse than VC. Now stand by and wait for the usual copy and paste reply and be warned, whenever you have a question or there is a problem, this will be something you face.... Just check out all their replies, be it here, on TrustPilot or anywhere else, it will always be a copy and paste.... It's how they roll and why they can fleece buyers and sellers for more.”

Helpful Report

Posted 3 years ago

Dear Member, We highly regret to hear that you are not satisfied with your overall experience on our platform. Rest assured that we'll remain available if you have any ongoing request with our teams, regarding the control or delivery of one of your items. If so, make sure to share with us the item references related to your requests. Thank you for taking the time to share with us your feedback and rest assured of our availability for any further question, The Vestiaire Collective team

Posted 3 years ago

“Although I'm first time experience selling on Vestiaire platform, i found their every step is very easy & smooth. And the payment system is very swift. So I'm continuing doing my business with Vestiaire !”

Helpful Report

Posted 3 years ago

Dear Symoon, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 years ago

“Excellent service on sell and resell”

Helpful Report

Posted 3 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 years ago

“I purchased a purse and selected the authentication option, when the purchase was completed, approved and paid by Affirm, my confirmation indicated the seller, Jebwa by Murad had 14 days to ship the purse to Vestiaire's authentication division. I sent the seller an email inquiring if there was any way to expedite the shipping to authentication and I received an email from Vestiaire informing me the seller had cancelled my order and I would receive a refund, without any reply from the seller or explanation as to why, it would seem it was because I purchased authentication. The item was relisted the same day. Date of experience: December 09, 2022”

Helpful Report

Posted 3 years ago

Dear Jacquie, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 3 years ago

“On 21st of November I sold D&G coat on Vestiaire Collective website. First, I receive a message that I should get money on 29th of November. Last Friday on 2nd of December I had a chat with a member from customer support tem and I was told that money was send to me on 27th and I have to wait 5 working days and that I should receive money on 5th of December. Today is 8th of December and I still didn't receive money. VC doesn't pay to the seller's ‼️‼️”

Helpful Report

Posted 3 years ago

Dear Aleksandra, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 3 years ago

“not sure why the rating is so low but I very enjoy shopping on this platform.”

Helpful Report

Posted 3 years ago

Dear Simon, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 years ago

“Be very careful! Their quality control misplaced the strap of my designer bag and no one took responsibility. Customer service just ignored me for 3 days via chat and email and just cancelled the sale stating that the buyer cancelled the sale. I was in contact with the buyer who was very disappointed as she did not cancel the sale and also got no reply from them whatsoever. This is the worst customer service experience ever! They are now sending back a faulty bag without the strap which they have misplaced. Be aware that if there is a problem they will just ignore you and treat you with no respect. They make their money through the commission from the seller so you would expect to be treated with at least a little respect.”

Helpful Report

Posted 3 years ago

Dear Jessica, We highly regret to hear that your sale hasn't been successful due to an internal error and on that, we'd like to submit to you our deepest apologies. However, we'd like to reassure that we have acknowledged the elements you have shared with us and kindly inform that we'll contact you soon by email to offer you the most suitable solution. We'll remain available in the meantime for further questions or queries, The Vestiaire Collective team

Posted 3 years ago

“I am still new to join this platform to look for something interesting. My trial orders are still being processed and one has been on the way of delivery by DHL. I will give futher feedback upon DHL delivery.”

Helpful Report

Posted 3 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 years ago

“Fast delivery True authentication Friendly sellers Could improve on prices and shipping (allow shipping multiple items together)”

Helpful Report

Posted 3 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 years ago

“I’ve been selling authentic brand name items thru websites like Vestiaire for years (Poshmark & Tradesy). For some reason, even tho I posted pics of proof of authenticity such as receipts, etc, my items still keep getting rejected! This is after waiting for 48hrs after upload! Aside from the fact that they don’t even have customer service! The only way you can contact them is via social media or Twitter! Which I find very frustrating and bad business!”

Helpful Report

Posted 3 years ago

Dear Member, We are sorry to hear that your item has not been accepted for sale! We reserve ourselves the right to refuse any item that does not meet our criteria. Upon checking your latest deposit, we must inform that our team will need a picture showing your item's inside brand label and another one showing the serial number is needed. Thank you beforehand for your understanding on these requirements and rest assured of our availability, The Vestiaire Collective team

Posted 3 years ago

“I’ve been an avid seller for a year now and made another sale… only to find out that they have removed my country from the pre paid shipping list. Without warning or notification. I live in Dubai and we don’t have a regular postal system here, so to use registered post myself it would cost at least $100 (as I’m not a business like Vestiaire). Spoke to customer service and they gave no explanation just ‘sorry we removed UAE and Turkey, now you have to pay it yourself’. Honestly so devastated as someone who works in the fashion industry and valued a website like that for contributing to sustainability. And to cancel UAE is crazy considering the luxury fashion resell business is at its highest. I really hope they changed it back, because including all but two countries feels like discrimination.”

Helpful Report

Posted 3 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Live Chat, Email

Vestiaire Collective Reviews