Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.95

2.0 Rating 723 Reviews

24 %

of reviewers recommend Vestiaire Collective

Company Reviews

Metrics

2.0

Based on 723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective 1 star review on 8th September 2025

Elif K

Vestiaire Collective 1 star review on 20th February 2025

Anonymous

140

Anonymous

Anonymous // 01/01/2019

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“Efficient & effective communication User friendly platform system Clear instruction and guidance Regular processing status update make seller feel comfortable and trustworthy Efficient payment lead time”

Helpful Report

Posted 2 years ago

Dear Kit, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Processes are fast and easy. Updates on the product is given constantly, makes buyers purchase at ease.”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“I can easily find something that I can’t find in the shop and the price is good.”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Quality control is very good.”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“This is very easy for me to sell my goods”

Helpful Report

Posted 2 years ago

Dear Tammy, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Order #23964923 I have sold over 50 items with them I was an expert seller and out of nowhere they blocked my account I am no longer able to log in or speak to Customer service they have blocked all email messages etc, they have a pending sale from me and have stole my money and my handbag I only sale high quality brands balenciaga, Louis Vuitton, Chanel, Givenchy and they have done this to me twice . The first time it was resolved . Now it’s been one month and I haven’t heard back from them I have no other way to contact them as they have blocked me out . I would NOT trust this company with your luxury sales”

Helpful Report

Posted 2 years ago

Dear X, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us We must inform that emails are not blocked, despite the status of your account. Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“If i could give this company zero stars I would! I mailed My purse in to be authenticated four months ago. Consistently reached out by emails to follow up on the status. Every time they would send a email back stating they would get back to me in 48 hours and no one ever does. I tried The chat option and the custom service reps answer until i explAin my issue and no one reply’s back. I get a email 2 weeks ago stating that they LOST MY BAG and they will refund me. Well it’s have been four months and i still Haven’t received a refund. Just a bunch of excuses that they are working on it! Please don’t buy from this site if anything goes wrong you will not be REFUNDED!”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. Upon verification, we have noticed that our team is currently taking care of your refund request. We do apologise for the delay required to proceed to your refund, as our team is liaising with our payment partner in the meantime. We will be making sure to update you as soon as possible to share with you further updates. Thank you for your understanding, The Vestiaire Collective team

Posted 2 years ago

“Great buying experience on this site so far...”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Fast delivery and great customer service! I purchased a fake bag accidentally, but they accept me to return it, and it was really easy, also free delivery fee!”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Fast delivery..”

Helpful Report

Posted 2 years ago

Dear Susan, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Authentication did an excellent and thorough job of showing me the defects undeclared by seller, giving me peace of mind.”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Sold an item and sent the next day. I tried to find a place to log my tracking number but there isn’t a place to contact/ confirm. Messaged buyer directly with details and tracking. Two weeks later I receive an email saying the order was cancelled. I used the tracking to see it was in china with them at their sitting office. They say they cannot pay for the item as the sale is cancelled but now the $350 item is with them in their sorting office, with no solution. How is it possible to be running such a corrupt business model??”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Vestiare is good way to shopping vintage brand name with great price.”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Fast transaction, clear and easy to use.”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Wanted purchased a t-shirt and jeans on their website but many of them from Dsquared2, DG, Valentino.. were couterfeit. Chep chinese copies with joke labels. Shocking!”

Helpful Report

Posted 2 years ago

Dear Igor, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“There are such a great variety of products and their authentication and quality check services were thorough. They messaged to inform me even a slight difference in the dimensions from the original description. So far I am happy with my purchases.”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Enjoying shopping here. Interesting pieces, better for the environment.”

Helpful Report

Posted 2 years ago

Dear Elizabeth, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“I had a super good experience with you guys.”

Helpful Report

Posted 2 years ago

Dear Karla, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“First time shopping with Vestiaire and I was really thrilled with my purchase and it was even better than than it looked on the site.”

Helpful Report

Posted 2 years ago

Dear Tp, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Fabulous service! My purchase arrived within 7 days and was exactly as suscribes. Many thanks Virginia”

Helpful Report

Posted 2 years ago

Dear Virginia, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

Vestiaire Collective is rated 2.0 based on 723 reviews