Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 2.46

2.5 Rating 593 Reviews

37 %

of reviewers recommend Vestiaire Collective

Company Reviews

Metrics

2.5

Based on 593 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Live Chat, Email

Vestiaire Collective 1 star review on 8th September 2025

Elif K

Vestiaire Collective 5 star review on 20th December 2024

Anonymous

Vestiaire Collective 1 star review on 17th September 2024

Anonymous

Vestiaire Collective 1 star review on 3rd September 2024

Luis Filipe Guimaraes

Vestiaire Collective 1 star review on 17th July 2024

Anonymous

Anonymous // 01/01/2019

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“TERRIBLE EXPERIENCE. I purchased a watch that took about two months to arrive. I had a terrible experience trying to reach an actual person to help me with this (very frustrating). Their customer service is a robot. Turns out my package was lost in Hong Kong. I told them I no longer wanted the watch and they told me to return it once I received it. When I received it I immediately sent it back. Today I get an email saying that my return package arrived “empty”. They asked me to provide so many things yet I haven’t been able to talk to an actual person.”

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Posted 3 years ago

“FUIRE !!! L'entreprise ne possède ni expert ni authentificateur ! Si vous n'avez pas la facture, boite etc, il penseront que vos article sont des contrefacon, donc clairement le site ne possède aucun expert.”

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Posted 3 years ago

“Oh my God I wish I knew about all this reviews before buying thru VC this has being the worst experience. I am still waiting for an item they claimed to have shipped but Fedex stated that they never received the item for shipment. I have being in contact with VC several time, they keep telling me their experts are working on my inquiry to wait 24hrs. I have being waiting since April 25th, it’s now May 8th, NO ITEM NO REFUND they have being charged $1000+”

Vestiaire Collective 1 star review on 7th May 2022

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Posted 3 years ago

“My experience has not been positive. I sold shoes that took over a month to get to buyer then buyer contested sale due to package condition( it was lost for a month) I do not trust or plan on using them ever again. The real real is much more professional.”

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Posted 3 years ago

“Believe the reviews.... they are real. I wished I have read those reviews before started selling on their platform. They would hold payment without a reason even after the item has been accepted and approved. Customer service kept pushing payment date each time when you reached out. Just stay away and consign with other companies”

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Posted 3 years ago

“A terrible experience!. I am still waiting for my payment. I sold a CDior saddle bag, limited edition, for 1.800E. When it came to payment they sent me an email saying that for security reasons they had blocked my account and that they wanted proof of my address. I have been receiving payments from them before, I actually have sold 5 items and I have been labelled by them as an expert seller. I cannot provide them with the documents they are asking from since I temporarily live in a new country and the address on my commodity bills doesnt coincide with the address in my passport. In this case their automatic system where you have to upload the docs doesnt accept a purchase bill. I did sent one from Decathlon, proving where I am staying right now. My mobile bill is from my previous country and obviously doesnt coincide with my passport either. They have no right to ask me that my address coincides with my passport or my bills, I move around a do change my address quite often. In fact I am going to live off-grid next month and I wont have gas or tel bills no more. So they have built a security system that fails and it is illegit but I have to pay the price for it because when it comes to complains they make everything really difficult, a labyrith, so you give up. They redirect also every complain to a help center and in my case its been a month and they have not even answer, on top they dont give you a case reference number when you put the complain. They keep on sending me an automatic email, with a non-reply, asking for these documents, as it is my fault and the ball is on my roof. Laura B. Rotger Greece”

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Posted 3 years ago

“Horribly serviced with all of theirs assistants. Noone could resolve the matter. Not recommended. 100 % sure”

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Posted 3 years ago

“Terrible customer service. I bought an item that was lost being sent to their office for authentication. It's now lost over 2 months ago and they refuse to refund me . They say it's now an investigation with the shipper who I don't even know is . They send you pointless emails trying to reassure you , but never follow up . I am now too nervous to buy anything else off Vestaire. Very poor customer care . Doesn't even warrant this star .”

Vestiaire Collective 1 star review on 29th April 2022

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Posted 3 years ago

“You failed to send my items there no way to contact no one in the customer service dept. you sent to the wrong shipping address once and then just failed to send. My other item after checking it for aunthenticity . Your app sucks I loved it at first now I’m out of 1500 dollars”

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Posted 3 years ago

“I had the best experience with Vestiaire! I bought my item from a US seller so it arrived on time and without any issues. The item looked exactly like the pictures. I couldn’t be happier with my purchase!”

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Posted 3 years ago

“help brings circularity to fashion/ love it”

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Posted 3 years ago

“I am a buyer from Singapore bought a bag from a seller in France. Vestiaire collected 'import duties' from me. But when DHL Singapore tries to deliver the item, it demanded for payment of import duties before it could release it to item. To my horror, I discovered that Vestiaire has declared the shipment incorrectly, resulting in DHL seeking import duties from me. Both I and DHL wrote to Vestiaire on 1 Apr to seek clarification but it refused to clarify directly with DHL on the custom declaration and even requested DHL to ship the item back to France. This is ridiculous. I have paid for the item and yet it is detained and at risk of being shipped back. I will bring this issue to both Singapore and French tax authorities to check if Vestiaire is accounting for the tax collected from its customers. The whole experience is extremely unpleasant and frustrating!”

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Posted 3 years ago

“Everything, hours spent chasing DHL paperwork, inability to download shipping labels, endless unresolved chats ,very low selling prices,& hanging around for couriers. I’ve deleted remaining items,& the app, stress wasn’t worth it, so unprofessional”

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Posted 3 years ago

“My seller was apparently slow in shipping my purchase so Vestiaire cancelled the transaction and returned my money, initiated entirely by them. Turns out the item had already been shipped and I received it a few days later. I was happy to pay for the purchase and keep the item but Vestiaire only offered the option of international bank transfer which would would of cost me a significant amount in bank fees. I requested an alternative method of payment, which took a long time to be provided. Eventually an option to pay by credit card online was offered, which I did. I was then asked to provide proof that I had paid - but offered no advance warning would need do this and their link did not generate a receipt. The whole time this was going one (over 4 weeks) I was constantly harassed with emails, arriving almost daily, clogging up my inbox. The emails were often vague and mentioned an enquiry I had never made. Wasted a lot of my time, plenty of polite platitudes in the emails but their way of handling this displayed a lack of concern for the customer. Very disappointed. Offered no compensation for the experience despite me requesting it.”

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Posted 3 years ago

“No one checks the items properly but you are forced to send them to be checked and thrown pay for it. It really is a shocking website and I wish there was an alternative. Bought this Hermes bracelet marketed at 6,5cm. I received it after it had been “checked” by the Vestiaire team only to find it was 7cm. I sent it back and they still confirmed it was 6,5cm. I have many Hermes bracelets so I know what 6,5cm is. Anyway after complaining they refused to give me any refund still insisting it was 6,5cm. Total crooks. So upsetting”

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Posted 3 years ago

“I was looking for a specific bag and stumbled upon this website, as I have previously heard about this company I didn't research much before making a purchase. It took the seller nearly one week to send off the bag so while waiting I got really worried as there aren't any options for cancelling the order! And all the one-star reviews gave me anxiety. Maybe I was lucky, the bag was sent through DHL, nicely packed and authenticated, I am actually quite happy with the item. However looking at everyone's reviews and situations, I probably would think twice before selling some of my bags through this platform.”

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Posted 4 years ago

“Ordered an item that was over 500$. The item was lost by the carrier and Vestiaire “investigated” and won’t issue a refund despite the fact they know the item was lost. They told me I was on my own and had to file a dispute myself. Shipping companies won’t let the buyer file, they want the seller to file.”

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Posted 4 years ago

“Followed their procedure,have proof of posting, it’s been lost by courier “ allegedly “, now four weeks since postage, all I keep getting is lies, lies and more lies. They say get back to you in 24 hours and they dont. Latest one investigation take 30 days, well it’s now over that since I posted and done everything asked. Never use this service again”

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Posted 4 years ago

“I purchased a Mini chanel handbag and was expecting to receive it via FedEx, well it finally arrived, I signed for it and when I went to open the box I found a “Book”!!!!!! I immediately contacted Vestiaire Collection (it’s a painful process, they don’t have a phone number) and FedEx and initiated a case with both companies. FedEx has been very responsive and reassured me such an issue is definitely on the end of Vestiaire. The label on the box was from Vestiaire but like I mentioned there was a book in the box, they don’t even sell BOOKS!!!! I haven’t stopped trying to speak with someone from their company and they have yet to reach out or resolve the situation.”

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Posted 4 years ago

“The worst customer service ever!!! They only communicate with the customer to the extent that that wish under their rules without any serious explanation about their decisions! And not reliable with their authenticity evaluation. Such a great idea being so badly treated!”

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Posted 4 years ago

Vestiaire Collective is rated 2.5 based on 593 reviews