Name: Vestiaire Collective
Rating: 1.95

“Very sincere price recommendation and very simple delivery makes me feel good!”

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Easy to use & get what you want, no need to worry about the quality/ automatic problem.”

Helpful Report

Posted 2 years ago

Dear Erling, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Professional and take care of buyer.”

Helpful Report

Posted 2 years ago

Dear Amy, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Thorough authentication process I always know of the high level of how far they go into looking at any item to make sure it is as listed and that we as purchasers get quality Highly recommend purchasing through Vestiaire”

Helpful Report

Posted 2 years ago

Dear Kim, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“This company is the worst I’ve ever experienced. It has taken me 3 months to resolve a very simple issue involving a site credit. They response with standard (automated) answers not addressing the specifics & ask the very same questions that I had already explained previously. After it was finally resolved, today I received a email with a new discount code for a site credit. They didn’t even have the correct records that it had already been used. Furthermore the site credit that I received today didn’t even work. Crazy!! I would highly recommend that you do business elsewhere. It’ll save you lots of stress & frustration.”

Helpful Report

Posted 2 years ago

Dear Judi, We are getting back to you regarding your recent request on your voucher. Upon verification, we do confirm that your side credited -changed into a voucher to be effective on our platform- has been already used. Therefore, your voucher has been reactivated and does work, upon testing it on your account. Thank you for your understanding, The Vestiaire Collective team

Posted 2 years ago

“They owe me money, and their customer service is SO frustrating. I have money left in my account from Tradesy before it switched to Vestaire Collective. It was trying to auto deposit to a bank account that doesn't exist anymore. I tried to change the bank information/provide my PayPal address, but it wouldn't work. I reached out to customer service on January 4 asking for help with this problem. After an incredibly frustrating exchange where the customer service representative "Merry Rose A." who was super slow to respond to very basic questions (How will I hear from you after this? Will I be receiving an email? Etc.) and provided no solution to the problem, I was told to give them 2-3 days to figure it out and get back in touch with me. That was a week ago. On January 5th, 6th and 7th, they sent me this generic message through the chat function: Hi Mary, We've not forgotten you! Our teams are still working on a solution for you, and we're really sorry for the unusual delay in getting back to you. We will be in touch within the next 24 hours to resolve your enquiry. We understand it's frustrating to wait, but please don't submit your enquiry again as this can add to the waiting time. Thank you for your patience. The Vestiaire Collective team Today, as it's been four days since I've heard ANYTHING (not even this generic repeat message), I reached back out. Nothing. No response. I was on Tradesy for years, and I made them a lot of money. I even promoted them to my friends and also for free on YouTube just because I enjoyed the platform so much! Vestiaire Collective is terrible with customer service for this very basic issue, so I don't trust that they would take care of my buyers or me as a seller. I'm taking all of my listings off this platform, and I will not be recommending it to anyone. Don't list here. Don't sell here. If they're so reluctant to give me the money I earned, I can't imagine they'll be any quicker giving anyone else their money either.”

Helpful Report

Posted 2 years ago

“Some really incompetent people work there. Terrible customer service. They need to fire everyone and hire people that know the basics of human interaction and customer service.”

Helpful Report

Posted 2 years ago

Dear R, We are truly sorry to hear that you have not received the expected support from our teams! Please rest assured that we are constantly working on improving our services, thanks to your feedback. However, we need to inform that our team got back to you in the meantime to confirm the shipment of your item and shared with you a voucher due to this situation we apologize for again. Thank you for your understanding, The Vestiaire Collective team

Posted 2 years ago

“Very happy with my first purchase on VC! Seller was fast and prompt and product listed is exactly the same as what I received. Thank you.”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“I encountered a purchase which Vestiaire offered me an option to cancel the order, as the item that they received and verified has some differences from the seller description and can’t tell from pictures shared by seller. I’m grateful that, Vestiaire not only served as a platform for preloved products but also a guardian Angel for buyers and I feel safe to transact via this platform.”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Vestiaire collective made sure I received the item on time, that the product is authentic and genuine. It is a sustainable business and I feel that from the packaging to details in the product, thoughts have been put into making it more sustainable and environmentally friendly. I am very satisfied with the service it provided with every step of the way clear and concise. The price is very satisfactory as well. Delivery was timely and incredibly fast. The app delivers a great shopping experience. The authentication service is a fantastic add-on service too.”

Helpful Report

Posted 2 years ago

Dear Louis, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“It will be good that y’all provide authentication cert or any hard copy after authentication”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Everything honestly ♥️🥰♥️ Love it ♥️♥️♥️”

Helpful Report

Posted 3 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“AVOID!!!!! Worst customer service I have ever experienced! They just don’t listen and do not help at all. Sent an authentic item, they refused the item saying it was fake and cancelled the sale, i sent them the proof of purchase and the answer was why the incompetent people they have working there though my item isn’t authentic, even with the proof of purchase! Now they want me to pay 15£ to have my item back, otherwise “it will be destroyed in 12 months” (actual words from them) I cant just believe how an app like this is still running and legal. Go to depop ebay or vinted, even if they are not the best, still better that VC”

Helpful Report

Posted 3 years ago

Dear Maria, We are getting back to you regarding the reports made by our experts on your recently sold item. As provided by our team, we have decided to provide 2 separate verifications on your item and unfortunately, several elements have been found non compliant with the brand's standards. Due to these and in line with our safety measures, our experts have decided to cancel the sale. Regarding the return fee, we must confirm that it will cover the storage and shipping fees. We thank you in advance for your understanding on our safety procedures and our team will remain available for further support if requested, The Vestiaire Collective team

Posted 2 years ago

“NUMBER ONE APP”

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Posted 3 years ago

Dear Greg, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 years ago

“The delivery time need to improve, taking very long after I purchased”

Helpful Report

Posted 3 years ago

Dear Cecilia, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 years ago

“By far the absolute Worst selling experience I have had with over 8k items sold online Just like MANY other sellers ,, I sold and item using VESTIAIRE's label and they never updated the tracking in their system .. Item number - 28114253 .. FedEx tracking number - 3919 5242 7252 Delivered on 12/15/22 and signed for by - JPERROTTA And of course the first message I sent was never answered . I won't hold my breath for the second to be answered”

Helpful Report

Posted 3 years ago

Dear Allison, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 3 years ago

“Shipped 2 products and noticed system does not indicate shipped, contacted customer support by chat and was told to ignore it, system will update it within 24 hours. System never updated, both transaction were canceled s week later., never received a reply Ref #28314414 Ref#28434570”

Helpful Report

Posted 3 years ago

Dear Irina, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 3 years ago

“Ordered a bag on12/14, unable to use chat feature with seller. 12/16, nothing has shipped! Hope to receive for Christmas. Tradesy was much easier site to use. Tried chatting with customer service! Again not working. After reading these reviews I’m wondering if I’ll ever receive my bag. Not a happy buyer!”

Helpful Report

Posted 3 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 3 years ago

“I want to report a fraud on your website. The reference number is 28761081, I sold a bag on your website, it's $800. I sold it on 12/8 and shipped it on 12/9. At first, after I shipped it, the system won't update it to shipped, rather it says it's not shipped. So I chat with customer service, Luis Jonas told me to disregard the system, and he asked to contact the buyer. And the buyer asked me if I shipped it, I told her it's been shipped, but system won't update, the fake buyer was very understanding saying that I could just provide the tracking to her, so she can track it herself, it was obvious the buyer and the customer service were on this together. And then the system suddenly updated to "Buyer raised and issue, it's being checked", but at the same time, I checked fedex checking, item hasn't been delivered yet. And then system updated to bag is not as described with a fake picture, and I checked the tracking the item still hasn't been delivered yet. I sent all the screenshots to the customer service asking him to explain, he never replied. This is absolutely disgusting. It's absolutely fraud. Now the item has been delivered. What should I do? So they will ship back the bag in the fake picture, right? Please help to look into this!”

Helpful Report

Posted 3 years ago

Dear Gabby, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. Upon verification provided on your case, we kindly inform that an item might get soon delivered to you. We invite you to ship it back to us, as we confirm that the payment of your sale has been already processed yesterday. Thank you for your understanding. The Vestiaire Collective team

Posted 3 years ago

“I sold a jacket on their website and it was delivered to the customer within 2 days. My account says it was never shipped. I have proof from the buyer that they received the item and they loved it. I have tried reaching out to VC for 4 days straight through their chat and email regarding my payment. I have only received automated/bot responses. I have submitted a complaint to BBB and plan to escalate further. Absolute WORST. Do not sell through this site.”

Helpful Report

Posted 3 years ago

Dear MD, We thank you for having shared with us your recent sale feedback. We must inform that we are currently experiencing a tracking issue and confirm that our team are working on a fix. Upon verification, we are glad to notice that your case has been taken care of by our team in the meantime and that your payment has been initiated. More information on your item's payment in your sold item's page. Thank you for your understanding, The Vestiaire Collective team

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective Reviews