Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.51

1.5 Rating 1,380 Reviews

12 %

of reviewers recommend Vestiaire Collective

Company Reviews

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Metrics

1.5

Based on 1,380 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Vestiaire Collective 1 star review on 4th May 2025

FrancisOlivia 771 At Gmail. Com

Vestiaire Collective 1 star review on 1st March 2025

Lady Karen Daly

Vestiaire Collective 1 star review on 20th February 2025

Anonymous

379

Anonymous

Anonymous // 01/01/2019

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“incompetent people who are arrogant, because of the embarrassing inspection which does not even know what it is inspecting! outrageous commissions, blocking chats! I have no words, they don't deserve even one star, but unfortunately there is no zero!”

Helpful Report

Posted 1 year ago

“I don’t understand why this company has so many bad reviews. I had only good things to say about them. I have found so many good deals in such a beautiful products. The only thing I may complain is how long it take to ship to the USA (around 2 weeks), but that’s it.”

Helpful Report

Posted 1 year ago

“Don’t buy anything from Vestiaire Collective Website. I bought an item and I didn’t receive it and they don’t refund my money!! They don’t reply! Scammers!!”

Helpful Report

Posted 1 year ago

“Warning to all future VC clients. I bought a shirt from VC that was described as "very good condition". The shirt arrived with a stain in front of it (10cmx10cm). it is a oil stain, so cant be cleaned. I reached out to VC and send them a picture of the stain, but they firmly claimed that there is none. After sending the shirt back, they had the guts to confirm that there is no stain. They re-listed the shirt, including my picture of the stain, which is absolutely ridiculous. if there is no stain, why add the picture of the stain? i absolutely don't understand how such an obvious stain can be ignored.”

Helpful Report

Posted 1 year ago

“They block me to speak with the sellers for no reason as I didn’t do anything wrong . They don’t respond my texts and e mail . I wouldn’t buy anything too pricey as if there is a problem they would not respond to it . Too risky”

Helpful Report

Posted 1 year ago

“I've had buyers purchase an item only to be canceled and refunded without my knowledge. I know because the buyers contacted me. I've had sales canceled because the postal service did not scan the shipping label and the buyer was refunded AFTER they had already received their purchase. I've had badges taken away because of this, as well. As a result, my items were not shown as to what I deserved. The customer service agents have simply ignored my chat messages on multiple occasions and the hoops I had to jump through for the professional seller department to verify me. I sent in three applications. The first two were ignored. I've had gifts I included with a package go to Vestiare to be authenticated only to be taken out and not given to the buyer. I've had item found non compliant for reasons I can not understand. One said the leather was not the same color as the pictures in my listing. I make every attempt to make every picture look just like the bag. In one instance, the picture they took was in terrible lighting and looked like a totally different bag. One item that was found non complaint had a chalky substance in the bag that I am certain was not sent or packaged that way. When I got the item back, I dusted it off. It wasn't a stain as they had accused. Before I was a professional seller, they allowed a bag to be returned because the buyer states that the front clasp was broken. They took the buyers side. When I received the bag back, I discovered the item was just fine and clasp was working exactly as it should. The buyer lied, then messaged me saying I needed to redo the listing and take it down from the site. Said I needed to pay back Vestiaire... The last straw was when a buyer bought an item where I had added a generic strap to a Gucci bag. I clearly disclosed this in the listing. The Gucci bag was authentic, I just added a non branded strap. This listing was accepted and posted online through their curation team. The buyer returned the bag to them and said it not a Gucci strap. She should know this, again it was disclosed in the listing. They again sided with the buyer and now refuse to send me my bag back unless I pay them for shipping. If they don’t hear from me in six months they will destroy the bag. It states a seller is allowed to add on items so long as it is disclosed in the listing. I’ve tried to talk to customer service and all they say is to send proof of authenticity. How can i send proof of authenticity? I stated in the listing it was a non branded strap. They have taken all of my seller badges and my items are no longer being seen. On top of that they punish the seller by taking more commission out for themselves. Does this seem right? Basically the company benefits and makes more commission off of your listings if THEY find them non compliant. This shouldn’t be. That’s motivation to unfairly find things wrong to their benefit. I’ve had it with this company. It’s disgusting how they treat their sellers.”

Helpful Report

Posted 1 year ago

“Order No 87011204 Ref 37060141 Tracking T01Y5A0002845648 Ordered a bag and the item was lost by the courier I send my ID information and also email from Evri(delivery company) to say item has been lost Been on chat and emailed so many times And still no refund Customer service really bad”

Helpful Report

Posted 1 year ago

“Again, there is a problem with reaching you via the webpage, I sent you 3 mails vial your webpage, my item 37826323 is wrongly listed as a maxi skirt when it is a full length evening gown. Last week when I had a problem you kept on sending me emails that you still need a response, when I could not respond to your mails, as they bounced, now I try to reach you via the website, there is no email confirmation that you have received my request, so I assume the emails all don't reach you. This happens periodically, nobody from Vestiaire seems to actually care about this and countless other IT problems. You don't have phone lines, the IT seems to have problem after problem, especially for Mac users, you are trying to push people on the app, but frankly, if your website has such problems. It happens so often that I list something correctly, as a dress for example, it then shows up as something totally else, so I have to try and contact you, which often really doesn't work, and it is a bit of a waste of my time to write email after email, which apparently never reaches you via your contact form. In case I get hold of somebody (finally) and ask them to let IT know, they are simply not interested, this is another department, not their concern. I have a full time job, if I want to get rid of designer items I don't wear enough, I don't want it to be as stressful as a job, especially since you get precious little for them, trying to chase you up only to not being able to get through to you, then after days when I finally get through to you, often a reply that shows they have not even read the mail and just send an auto-reply about something totally different. Those problems have been mentioned over and over again, you reply with your copy and paste answer, generic and not interested, it really isn't very trust inspiring!”

Helpful Report

Posted 1 year ago

“You are now using Royal Mail Tracked 48, well, it is the 2nd time this month that their tracking stopped working, an item was sent this morning but it doesn't update as the Royal Mail website is down, I emailed with the very simple request and proof from the Royal Mail that the item was picked up, as a response this muppet sends me this: " Simon T (Support Vestiaire Collective) 20 Oct 2023, 16:57 CEST Dear Geert , Firstly, I'm really sorry to hear your parcel has not yet been delivered. After double-checking the tracking information on the carrier's website, it seems that the shipment has been blocked / the package has been marked as delivered but has not been received. So that we can open an investigation with the carrier to locate your parcel, please reply to this email and include the following: A photo or copy of your official ID A screenshot or photo of the postmarked proof of delivery As soon as we receive those documents from you we will open an investigation with the carrier for your missing ITEM and will keep you regularly updated as the investigation progresses. I do apologize for this inconvenience, and in the meantime if you need anything else please don't hesitate to ask. I'll look forward to hearing from you! Best whises, simon for vestiaire collective" Additionally I can't reply to that email address. It is nice that Simon didn't even bother to read, and that obviously he lied through his teeth, which seems to be what your customer support is trained in. On top of it, if you are on a Mac, the website does not work on Firefox, you can't even see your account details, and no, I am NOT EVER going to use the App of a company that is so hopeless, firstly I don't enjoy looking at items on a tiny smartphone screen when I can do it on a computer, 2nd your customer support and IT is so absolutely below par (you must be paying them in bananas) that I am really not putting an app from such a company on any of my devices. You cut corners basically all the time. Now my item number is 11997141 On the parcel tracking app it shows as this https://parcelsapp.com/en/tracking/ZF881943812GB Clearly picked up! You having a Simon Spambot who doesn't even read and then asks me to send him something again, including my ID, when this was NOT even the question and using an eMail I can't even reply to. Are you serious? This is way way beyond a joke, that is criminal”

Helpful Report

Posted 1 year ago

“Something is always wrong, you get random chat bans even if you have done nothing wrong, apparently a flaw in the system, customer service next to useless as you get auto replies as nobody can be bothered to read, you get spammed to death by them, trying to get you to lower your price to ridiculously low, everything so they can charge their commission, they annoy you to death making you confirm the item availability, which then often also has a system problem. You buy an item through Vestiaire, it gets checked by their verification team, you receive the item, it still has their tag on, you decide it is not for you (size or color wrong) and you resell, the same item they verified then doesn't pass authentication? So was the person who did the authentication I paid for blind or clueless? Their latest thing is that they tell you that your payment is scheduled, but they fail to make the payment, it used to be instantly when the sale was completed the next day, and due to me using PayPal I also received the money pretty instantly. Now: Sale complete On October 18, 2023 Payment scheduled The amount will be visible on your account within 3-6 working days. 2 days after the sale has completed it is apparently scheduled but nobody bothered to process the payment. Will I ever see my money or will it remain forever scheduled, but still in the pocket of Vestiaire?”

Helpful Report

Posted 1 year ago

“What a terrible customer service Vestiaire Collective have. Their algorithms bans you for no reason from the chat which is a very frustrating process to get your ban lifted. After writing numerous messages, and only receiving standard replies with promises, it took them almost a month to lift my ban. Unfortunately, after 1 day they banned me again for no reason. They just don't want you to communicate with other customers. Fed up and I am going to try other platforms as there are so many on the market. VC is not worth your time and efforts compared to the frustration and aggravation it gives you.”

Helpful Report

Posted 1 year ago

“Terrible and incoherent customer service and completely incompetant. I sold a belt that I had bought from the CELINE store on Bond Street. Provided all the authentication, including card, serial number, original receipt (with my details on it) and all the original packaging and I got a generic email back to say it had failed authentication and I needed to pay £15 to get it back. No further explanation. Their chat service is a joke and they take forever to reply. I want my money back and I'm never using this useless app again.”

Helpful Report

Posted 1 year ago

“This company isnt serious. Terrible Customer service, I have reached out to them several times to advise that I wanted to cancel my purchase as they have sent an item way later than its first expected arrival. I traveled and left the country, and only after I left the country they advised this item had been delivered. Even though I was no longer in the country and asked a few times to their team to cancel my purchase. Then I asked for a refund and it has been denied from Vestiaire. I am feeling disrespected and scammed.”

Helpful Report

Posted 1 year ago

“I’m sooo angry! I purchased a Chanel handbag. Prior to the purchase, I asked the seller which photos accurately depicted the color of the bag. They lied! Also, once the bag arrived at Vestaire I was notified that there was wear on the bag not depicted in the photos the seller posted. I should have just canceled the transaction then but the Vestaire employee said something to the effect that the bag was well priced and this new discovery would not affect the price I’m paying. Red flag! The bag arrived and it was nothing like the photos. I objected and was overruled by Vestaire. Seller must be in the good graces of this horrible site. I sent the handbag back to Vestaire as I didn’t want it since it was not depicted properly in the photos. They posted it for sale at a price I had not authorized!!! Then it was shown that it sold! It had not. They sent this stupid handbag back to me and were AWFUL to deal with. Wish I would have looked at these reviews before I purchased this handbag. Buyer Beware!”

Helpful Report

Posted 1 year ago

“The items I bought arrived in brand new conditions and I am very happy with them. I was also constantly updated on the delivery status, which I really appreciated. You made me a very happy shopper. Thank you.”

Helpful Report

Posted 1 year ago

“Terrible customer service. Used for the first time to buy an item. The item didn’t fit so I relisted it the day after and sold it The new buyer raised a issue and photographed a mark that wasn’t on there when sold (I had the item for 24hrs) and now they’ve been issued a refund and item being sent back to me damaged so I can’t resell for same value and out of pocket. The customer service chat then just stopped responding when I said I wanted a refund as well from the original buyer for same reason then. Won’t be using again to buy or sell what a shoddy practice. They don’t even deserve one star”

Helpful Report

Posted 1 year ago

“The worst customer service I ever came across . Unprofessionalism of their customer service is overwhelming. They do not know their own polices , when lie when you point them at their own mistakes .”

Helpful Report

Posted 1 year ago

“Listed an item and was rightfully accepted but I put the wrong sale price in. So listed it again with the right sale price REFUSED! I’ve just listed it again as I know it’s authentic but it seems that Vestiaire can’t do a competent authentication of your items. Therefore probably letting counterfeit items slip through. I would be ware of this site and use Grailed. A truly all round better site”

Helpful Report

Posted 1 year ago

“I purchased a Chanel bracelet in September 2023. It was listed in ‘very good condition’. Open receiving the item, it was clearly damaged and not in said condition. After almost 60 emails from them, mostly with different people, filing damage claim with FedEx submitting complaint with BBB, they relisted the item with the original description and pics! Total false advertisement AND I have pictures showing the damage! They claim they filed a claim with FedEx, which they did not (according to FedEx) and they did not declare the value when they shipped it (according to FedEx). Complete nightmare and incompetent company and people. They now have the bracelet and continue to mislead customers with the previous listing.”

Helpful Report

Posted 1 year ago

“i have written here reviews for vestiaire collective in the past. they copy-paste their answer here saying they are investigating and trying to fix the issue: it's a total lie. they do absolutely nothing afterwards, they don't care!! I will edit/update this review in one week to let you know if they did something. i will add screenshots soon too. I have sold 2 items recently . one of them (32352636) was sold and the item went though the authentication process and it was considered authentic and all ok and it was sent to the buyer. the buyer then might have said the item was not authentic or something and vestiaire contacted me to say the buyer raised a concern and that they had re-inspected the item and it was considered on a 2nd check not authentic. I complained and said the item was authentic and have sent proof of purchase and told them i would expose this shameful situation online. they decided to ship the item back to me . the item was sent back from hong kong ! this means the item was never inspected a second time ! furthermore, i had to pay 50eur for the item get out of the customs . the item that i never actually sold i had to pay 50 eur to have it back ! 3 weeks after one other item (34664227) i sold is being returned from the buyer for no reason. the buyer was based in USA and the item then was stored in the New York warehouse. no one asked me if i wanted the item back (of course it's cheaper for them to not ship)! i have told them i wanted my item back but to send it to their warehouse in france first and then to me in order to not get caught in customs as i can't recover the item without paying high taxes. they have sent the item from US directly to me and say that i need to pay the taxes. this is absolutely a bad practice: buyers and sellers do not handle shipping, this is an entire responsibility from vestiaire collective. buyers pay expensive shipping costs and sellers have high fees deducted from their sales. VC is the only DHL client here and should fix this. I am absolutely annoyed with this: why should i pay to have an item returned back to me that was unsold. I list an item on VC and I basically lose money for that. Avoid it and use the many other platforms that are over there !”

Helpful Report

Posted 1 year ago

Vestiaire Collective is rated 1.5 based on 1,380 reviews