Name: Vestiaire Collective
Rating: 1.95

“I used Vestiaire twice and both times received genuine items and described and pictured …the process and postage all 5 star …a third time I used them to buy a bag and the Authenticity team sent a photo of a imperfection they had found ..not mentioned and promptly refunded me when I decided I did not want it ….I have used them over a period 3 years …and would recommend them because of my positive experience with them….”

Helpful Report

Posted 3 years ago

Dear Lana, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 years ago

“It’s been 50days since I ordered and no item no refund. The CS keep saying they are waiting for the carrier to answer them. It’s impossible to refund me before they get an answer from carrier. It’s more than 8000usd. What if the carrier never answers them? The CS is horrible. The chat on their platform doesn’t even answer me anymore.”

Vestiaire Collective 1 star review on 18th September 2022

Helpful Report

Posted 3 years ago

Dear Member, We highly regret about this experience you've had on your recent purchase ! Having checked our team's action, we have noticed that a refund has been processed on September 21st and should have reached your account in the following 5 business days. We will indeed remain available, should you have further requests, The Vestiaire Collective team

Posted 3 years ago

“Vestiaire is there to reap you off big time. I have recently sold my Cartier tank watch and Vestiaire just changed my offering price without my consent and I only found out when they sent me my amount. I have been asking for HKD8100 and they changed my offering price to HKD7055 after I sent out my watch. They refused to send me back my watch and their customer service staff just emailed me their 19 pages of terms and agreement. Their staff clearly was extremely unhelpful and tried to brush off any complaints. They also reap people off on the exchange rate. I have screenshot the conversation with the buyer and found that the exchange rate was 20% more than market rate.”

Vestiaire Collective 1 star review on 14th September 2022

Helpful Report

Posted 3 years ago

Dear Carrie, We'd first like to thank you for bringing this matter to our attention! This definitely needs to be checked again by our teams. Could you get back to us and provide with further details, such as your sold item's reference for instance ? This would help us identify first your request and share more information on the price difference you observed. In parallel, we take this opportunity to inform that cross-currency transactions are submitted to a financial partner, which operated currency exchange rates. Thank you in advance for your feedback, The Vestiaire Collective team

Posted 3 years ago

“The company needs to address the issue with its chat. The worst I've ever experienced.”

Helpful Report

Posted 3 years ago

Dear Colm, We are truly sorry to hear that you have not received the expected support from our teams! Please rest assured that we are constantly working on improving our services, thanks to your feedback. Make sure to get back to us and provide with further elements, so that we can pinpoint what could have been done better. Thank you in advance and rest assured of our availability for any further questions, The Vestiaire Collective team

Posted 3 years ago

“What an absolute nightmare to work with Vestiare at this moment. I sold over 100 pairs of exclusive new shoes and jackets, and I never ever had a problem. But ,last week Vestiare was able to cancel 4 orders with a total worth of €3800,- this due to the incompetence from the Vestiare Employees. For the 2 Loro Piana items they made up the so called ‘quality reports’ at REF: 25220275 their issue was ‘ direct sale’ and ‘wrong material’. Both are complete incorrect, and I still don’t know why they exactly canceled it. I sent them an e-mail on 01-09-22 about this issue, and asked them kindly to call me on Monday 05-09-22. MR. LUC R replied 03-09-22 to my e-mail about this issue with the following note: We noted it, and we will let you know They never ever gave me a reaction or called me, very professional. For the other Loro Piana jacket (I will help you vestiaire, REF: 22516730) they said it was to much worn, that is a surprising fact since this jacket was always in the closet. but ok, the ‘expert’ did his job excellent and canceled my order, again perfectly worked guys! :( Regarding the Louis Vuitton and the Hermes I did not even get a report. They canceled the Louis Vuitton (REF: 25404684) due to the fact that they could not see if it was real, again chapeau!! what a knowledge they have at Vestiare, what a wonderful company to work with. That is why you pay the 15% interest, so that you send your product and they are not able to see if it is real, it sounds like a fairytale. I asked for several times for a reason why they canceled it, but they never responded to that. ( Send 3 times an e-mail, now 9 days ago) I also paid €12,- to get it shipped back, never had a conformation or tracking code, luckily the shoes are only worn €2500,- The Hermes are like the same story as above but with another reason, the reason was as following ‘Not Complaint’ so that would mean there is nothing wrong, but again they where able to cancel it. Please be advised that I sold over 20 pairs of Chypre sandals though Vestiare last 6 months, and now they cancel this item. If we take all these 4 cases we can say that Vestiare has to deal with a incompetence team without any knowledge. I asked them 48H ago for a solution or reaction, they never reacted so here you have your beloved review, I hope you can answer and compensate me now. sorry to see that you first need another 1 star review to respond. The orders that have been cancelled due to unknown facts: * Loro Piana Cashmere jacket REF: 22516730 * Louis Vuitton LV Trainer REF: 25404684 * Hermes Chypre sandals REF: 2505460 * Loro Piana jacket blue REF: 25220275”

Helpful Report

Posted 3 years ago

Dear Rutger, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 3 years ago

“The worst. sold an item, buyer succesfully received, but is not able to pay the amount via the platform. I've reached out the customer service to ask for assistance, but they are a joke...”

Helpful Report

Posted 3 years ago

Dear Pj, We highly regret to hear that you haven't been fully satisfied by your experience with our assistance! Upon assessment of your case, we have noticed that our team did proceed to your payment. Make sure to get back to us, should you have any other questions or queries left ! The Vestiaire Collective team

Posted 3 years ago

“I have purchased three items from Vestiaire and all three were complete fakes. They seem to have relationships with overseas factories who produce for designers and steal their hardware. I ordered two Cult Gaia bags and both showed up to my house as plastic, not leather. I also ordered a Veronica Beard sweater that was the wrong cut, wrong color and wrong label, though correct material. It was clearly a sample that was not approved by the designer and then the factory sewed a label on it.”

Helpful Report

Posted 3 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 3 years ago

“I am so upset! They sold me an “authentic “ that was such an obvious fake!! They said they policy is to relist it on my profile for sale instead of just refunding me? So selling a fake to someone else! I am disgusted! Please do not make the mistake I made.do not buy from here”

Helpful Report

Posted 3 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 3 years ago

“So I sold a Burberry bag, shipped with UPS, however there seems to be an issue with the buyer's address, since I can't reach out to the buyer, I TRIED to contact Vestiaire, I tried to email however if you go on their FAQ contact site and try to get through, you can't even send them an email, I tried on several browsers, 2 different Macs, NOTHING. So I bite the bullet and go to live chat, which is usually dreadful, finally the chat works on one Mac and the quality of replies is ridiculous. I go past the bot and talk to some Franck T who's ability seems to be limited to giving auto replies and not even reading. Since UPS couldn't deliver and needs an address confirmation, I suggested that since they have the contact details (I only get the label and attach it to the parcel) of the buyer on file, they should contact the buyer regarding the requested address confirmation. After getting 5 long auto replies about a totally different issue, Franck T finally comes back and tells me "You should ask the UPS about this, which address needs to be confirmed" - seriously, there is an issue with delivery to the buyer, which address does this genius think needs to be confirmed? Obviously the delivery address. I mentioned 3 times to please let them know that there is an issue with sending them eMails via the FAQ contact me site, ignored, then he leaves chat..... The level of "customer service" is amazing basically ZERO, which also seems to be the IQ of their agents and the quality of their IT. My sister sold 2 items that went with FedEx, one arrived with a 3 week delay, the other one is out for delivery (since a 2 week delay) since the 18th, apparently on the van and out for delivery, she was fobbed off by their customer service to talk to FedEx while FedEx then comes back and says the shipper is Vestiaire, but Vestiaire doesn't do anything about it....”

Vestiaire Collective 1 star review on 24th August 2022

Helpful Report

Posted 3 years ago

Dear Sarah, We are truly sorry to hear that you have not received the expected support from our teams! Please rest assured that we are constantly working on improving our services, thanks to your feedback. Upon verification of your conversations, we have noticed that your item has been relisted under a new reference in the meantime, as per your request. Rest assured that we'll remain available for any further questions or requests you might have! The Vestiaire Collective team

Posted 3 years ago

“READ THE BAD REVIEWS ON HERE BEFORE USING THIS SITE!!!!! I have used Vestiaire as both a buyer and seller and had horrific issues as both. Last month, I bought a skirt on the app and my package was returned to the seller (even though I didn't refuse the package and all duties and taxes were paid by myself at checkout) and as their flawed system just says it's 'delivered' because the item got delivered back to the seller, Vestiaire see this as transaction completed. Despite me raising this issue within the 72 hour time frame that they advertise, over a week later and I have no conclusive or helpful response from them. The seller BLOCKED my messages after agreeing to re-send it to me once the 72 hour time frame was over and Vestiaire released the funds to them. Vestiaire just don't care or have any intent to amend the situation and refund my very expensive transaction. It's essentially theft as they are trying to brush it off seeing as they have a 'Delivered' tracking number. Their customer service is APPALLING and they won't help you if anything goes wrong. I strongly advise against buying from this site, unless you want a drawn out irritating situation where it feels like you're talking to a brick wall. This is the second time in 4 orders on the site that this has happened to me. If you do use it make sure you use Paypal like I did, so that you can claim the money back in situations such as this. Hands down the worst customer experience & service from a platform in my entire online shopping experiences. You have been warned!!! I am sure they will respond to this review with some BS defence stating that they'll email / get in touch with me to try and resolve it, but that's all smoke and mirrors for these review sites to avoid scaring away other potential users. They won't ever help you as I've had this happen prior. Any notes they respond to an honest review seeming that they are willing to help you is absolute BS and to seem as though they aren't as bad as they really are to other potential users of their site and services.”

Helpful Report

Posted 3 years ago

“Vestiaire Collective LOST IMPORTANT DOCUMENTS of my watch. Their personnel did not check the package properly (VC sent me a video of the opening of the box that also shows they threw it away) and threw away the maintenance papers etc that were included with it!! The watch was returned to me as they marked that the dial was not authentic - ok I'll double check this on proper dealer BUT they only returned the watch. Not the papers, they had not even checked them! They have taken zero responsibility of loosing these papers. Zero. I still have photos of the papers and they were shown in the selling add. This is totally absurd!!”

Helpful Report

Posted 3 years ago

“league watch out for this company! my account was close after sold 50 items sold. I can't get access and money back. I don’t broke any rules all item was authentic No contact with customer service. No money for 19000 €. If you don't want to lose better don't sell anything via this website!”

Helpful Report

Posted 3 years ago

“I purchased a lady dior bag that was described to have "minimal wear" and be in "excellent condition". I had the bag authenticated through vestiare collective so i could have peace of mind. When i received the bag, it had much more damage than the seller disclosed which vestiare collective failed to disclose as well. The bag reeked badly, the stitching was falling apart throughout the bag (threads undone and poking out everywhere and the stitching completely undone on the handles), it had also been repainted so the texture did not feel like soft lambskin leather at all anymore. I reached out to vestiare collective and they asked me to send it back to inspect. They claimed to find nothing wrong with it and posted it for sale under my own account so they could resell and gain commission AGAIN. I was forced to reach out to my CC company to file a dispute which hopefully gets resolved. Vestiare collective deactivated my account and currently i'm out of both thousands of dollars and the bag. BEWARE.”

Helpful Report

Posted 3 years ago

“My account was rated as an *expert seller* with over 30 positive sales that had been authenticated. On Monday August 1st I shipped out 17 orders along with 10 orders on Friday July 29th for a total of 27+ orders (a few more pending from previous days) - After I shipped I tried to check in my account to confirm everything was shipped okay and updating and my account had been banned. Customer Service said they'd get back to me in 2 hours, then 24 hours, then 48 hours - it's now been 4 days and no one will respond to me explaining why my account was closed or giving me the status of my 27+ items I have shipped out. I can no longer view the sales history to track what I have been paid for or not and basically this creates a situation where Vestiaire Collective is free to steal from me whatever they choose without payment - I neither have access to view which items are not "authenticated" that I should pay to have returned because I can not even view the order history or status of the orders. I will be posting similar reviews as this everywhere on the internet as well as filing charges with the police in Tourconig France if this issue is not resolved. Tip for consumers: Be careful as a seller, they create a scenario where you can lose literally thousands of euros, I have about 4k pending and can not even track the status of my sales I shipped or if any items need to be returned to me, I can not see that either. they have effectively blocked me from getting paid on 27+ orders as well as returning any items that may potentially not be accepted. Products used: I sold 27+ products, my account was in Expert Seller status with 30+ positive sales - I was banned for no reason immediately after shipping 17 products on Monday August 1st - my account was closed with no explanation or reason. 100% of my sales were successful.”

Helpful Report

Posted 3 years ago

“I’m still waiting for my order which is now well overdue, they state that I have received it but I haven’t, I’ve asked them which carrier they use for Australia & their response was they need my drivers licence passport No etc. they won’t track it for me until I send my details. It’s a disgrace.”

Helpful Report

Posted 3 years ago

“This company is absolutely a joke, if you think ebay is bad, this company 10000000% worst. 1. Buying Experience: They charge ridiculous amount for their so call "authentication by expert team", but they often get it wrong, fake passed as authentic, authentic denied as fake. Their representation of match description is pathetic, when items listed as new with tags, the tags are clearly cut off and re attached however it seem this is no issue to them as long as the tag is somewhat included. The tag also don't need to be designer label tag, can be any tag. This is from my personal experience, once received a dress claim as new with tags, the tag that was provided was the "do not remove if you plan to return" tag. When i questioned the tag issue, their customer service is like a programmed robot "our expert team found the item is compliant" and refuse to provide any resolution other than to have the item relisted at a loss. 2. Customer Service: they are like program robot, all the reply is the same, and it takes weeks to have one small issue to resolve, everything is will get back to you within 3 days or 5-7 days. Their chat function is a nightmare to use. 3. Selling Experience: Recently I sold an item, and their so call expert team couldn't verify and requested original invoice from me. In that email they stated if I don't have the required information, the sale will be cancelled and item will OF COURSE return to me free of charge. This is completely lies! I responded same day advising i dont have the original invoice. The sale obviously cancelled, but they asked $12 USD from me to have the item returned, I reached out to their customer service to show them the proof of the original email that it will be free of charge. As expected, it responded by saying will reply to me in 3 days time. 3 days gone, no update, I reached out again, this time the agent said they don't have a time line when the item can be returned as they Prioritise new orders. WHAT THE!! they take less than one day to ship new order, but my item now sitting in their hands for 7 days and yet they don't have a time line. They only care about taken your money! to add to this, I reached out again and asking for update since its been a week now, the new agent now claim their expert team responded that i have to pay the $12 fee. So after waiting over a week no one bother to let me know i still have to pay the fee. She sent me another Euro bank account which is different to the one i received via email. so she want me to pay 12 euro now instead of 12 usd. They also didn't include their address as for international transfer this is a requirement and when i asked for the address the agent said will get back to me in 1 day. OMG!! is this company run by a group of kids? They ask customer to pay but provided incomplete information? I reluctantly paid the $12 to their US bank account as provided in their original email (as euro costs me more) and i have to google their US address given their staff doesn't know their own company address. After submitting the payment, the agent claim their US account no longer active!! and i have to wait another 5-7 days for update of progress....... this is a nightmare. How can they operate a company by providing WRONG bank details, and now refuse to take any responsibility for it. Their instruction is unreasonable and pathetic. So now i paid the money and they still keeping my item and do not want to return it.”

Helpful Report

Posted 3 years ago

“Joke company with zero knowledge of fashion. They reject authentic items but their website is full of fakes.”

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Posted 3 years ago

“The worse service ever .. NOT EXPERTS AT ALL .. same items form my Italian account they sold without doubt and same items from my polish account they refused .. DONT TRUST THEY DONT HAVE EXPERTS I would be worry to buy any item from them !!! All my items are 100% original and they are not able to verify and NOT ONLY ME have same problem .”

Helpful Report

Posted 3 years ago

“Most ridiculous service in the world, I bought a balenciaga sweatshirt#19816956 with 265 euros and paid 15 euros for the "expert control", but what I received was obviously a counterfeit, it has a tag 40 euros on it, and a plastoc the washing label, but the service refuses to reimburse me because "it conforms to the description of the seller", that is to say that even if it is obviously visible it is a counterfeit, but at the unless it conforms to the seller's description, MDR, Ive reached the DGCCRF and I hope that your shitty service and your ridiculous "authenticity control" will be sanctioned.”

Vestiaire Collective 1 star review on 30th June 2022

Helpful Report

Posted 3 years ago

“Was sold a fake Burberry Backpack that went through their authentication process which we pay for. I immediately chatted with them to provide photos and the reasons why bag is fake and provided a list with 8 items basically doing their job. Had to fight to get a return label and shipped back the next day and have been fighting with them ever since to get a refund. They pay the seller and don’t want to be stuck with the fake bag so they are dragging their feet.”

Vestiaire Collective 1 star review on 17th June 2022

Helpful Report

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective Reviews