Name: Vestiaire Collective
Rating: 2.46

“I purchased a "legitimate" chanel scarf. It was a FAKE. Absolutle joke. Photos of the scarf were not the scarf that I received. DO NOT USE THEM.”

Helpful Report

Posted 4 years ago

“I sold a Chanel Blazer and FedEx lost it. Vestiaire didn’t do anything about it. I’m out my 1200$ Chanel blazer. They also sold me a Chanel purse that was broken. Toggle missing from strap. Isn’t useful.”

Helpful Report

Posted 4 years ago

“Zero Star is the proper score for this company. Customer Service, Expert Control Team, no one works their field well. If you don't want to waste your time, energy and money, don't even think to use their service.”

Helpful Report

Posted 4 years ago

“SELLER- not good site for selling. Use Poshmark instead. French company - takes longer to list and they don't translate english properly. They also don't have enough buyers so takes too long to sell anything. Listed brand new LV Neverfull on Poshmark/Tradesy & Vestiare. Sold with multiple offers on the other sites within 2 days - full asking. This site - NOTHING. Why? Because they "recommend" a price and if you don't do as they ask - they block your listing from being viewed. So as a seller this site is not worth it. They also bombard you daily with emails - and constant demand for you to lower the price. Compared to the others - this site is the worst. Tradesy is good but it takes 3 weeks for you to get your money. So Poshmark is the best.”

Helpful Report

Posted 4 years ago

“A corrupt business :bought 2 pair of shoes, paid their auth fees but got 2 wrong shoes. VC forced me to pay both return shipping costs, after returning the 2 shoes in one package, they claim only 1 pair was received then weeks of arguing VC asking for handwritten docs, auto respnses etc. they refuse to refund and said to deal with it through my bank. Dont trust the 5 star reviews. SITE IS FULL OF FAKES!!! https://www.trustpilot.com/review/fr.vestiairecollective.com?b=MTYyMjY2MTY5NDAwMHw2MGI3ZGEzZWY5ZjQ4NzBhOT”

Helpful Report

Posted 4 years ago

“Constantly spamming newsletters into my email box. AND i did not subscribe. I have communicated NUMEROUS times, and they still spam newsletter. PLUS. there are false advertisement on the website. check out this listing: https://www.vestiairecollective.com/women-clothing/coats/non-signe-unsigned/chinchilla-non-signe-unsigned-coat-13057886.shtml Reference: 13057886 It's a cheap rex rabbit (chinchilla)coat, but the seller says it's chinchilla. The price difference can be ten times more. The seller outragely LIE about the product and mislead customers and it's still allowed on the website. VC don't have the expertise to check authencitity of the item.”

Helpful Report

Posted 4 years ago

“Customer service, inept, and unwilling to deal correctly when things go wrong. I have been a seller and a buyer on this platform and three times I have complained about errors in pricing. For example, negotiating and accepting an offer, confirmed by email, only to find that Vestiaire the. lowers the sale price, I presume they adjust according to exchange rate variables, this is unacceptable, the bottom line is, they short pay and refuse to rectify same. They did say this would be rectified and then backtracked after item shipped to buyer. Multiple emails to multiple agents, all with vague responses. This company is untrustworthy. You cannot buy with confidence, and, you cannot sell and trust that they will pay you the correct amount. AVOID THIS PLATFORM.”

Helpful Report

Posted 4 years ago

“Actually terrible; I’m not sure how this company is still going. Terrible customer service - actuallly, nonexistent customer service. I really wouldn’t use them and would advise others not to.”

Helpful Report

Posted 4 years ago

“I just wanted to warn anyone considering selling on this platform. After selling for 20+ years on various websites (eBay, Etsy, Grailed, Poshmark), I can say with confidence that Vestiaire Collective is the worst due to the following reasons: 1. You hafta take all new photos to resell. Your listing can still be rejected for no good reason whatsoever; 2. Offers aren’t binding. Buyers can just make Offers without following through and there’s absolutely no consequences on their end; 3. Items have to be sent, by FedEx, to their HQ in NYC. A bit of a hassle that further delays the selling process; 4. Items can still be rejected with no real proof/explanation. I’m not talking about fake items, but I just received an email with “alterations” as the reason, but my item has never been altered; 5. ZERO customer service. The extent of their customer service is email. Their chat is automated. No phone number whatsoever. Overall, it’s just a waste of time for Sellers. They make Sellers jump through hoops just to get their listing up, then seem to do whatever they can to prevent the sale from happening. Very strange set-up.”

Helpful Report

Posted 4 years ago

“I used to think VC was a pretty good place to buy and sell products, and I picked up some good things there. I never bought or sold very expensive designer products, as I didn't trust it that much. But since Brexit, as a UK seller, things have gone downhill so much. I had to really push to get help on customs documents, which they should provide automatically, and they've had rows with DHL so it's sometimes been hard to send stuff using their labels. Most recently I had to contact DHL to arrange shipping, and they said they have LOADS of calls about VC problems, and that VC are using an old system that is obsolete. Is this what a professional company does?! And what is more, since Brexit VC claim that it's not possible for UK sellers to sell kids-wear or other products like glasses... they say they'll sort it, but it's been months, so I can't shift half my inventory. Most recently an item has been stuck for some reason, no idea if it's customs or what, as no information given. For the whopping fee they charge on sellers, I expect better. The customer service is pretty poor, passing buck or saying they'll get back later. And the standard of English is so bad that it's almost unintelligible. I'm already selling on other platforms, think I'll leave until VC gets its act together. I liked selling on VC because it was easy, but with all the problems I'm having what is the point?”

Helpful Report

Posted 4 years ago

“If you received the email below from Vestiaire, would you feel confident in their customer service? Looks like a randomly cut and pasted form letter. Luxury goods, maybe. Luxury service? NOT. I understand your what are you facing right now. Sorry to hear that has caused you. Thank you for informing us about your concern. Don't worry I will raised your concern to our management. And no worries you will get back soon and upon checking once you banned by seller you will get back soon after a week. Sincerely apology for the inconvenience. I will remain available if you need help I will be happy to assist you.”

Helpful Report

Posted 4 years ago

“So far it's been 17 since I should have been paid for a sale, and each time I talk to them they promise me they will fix it. They havn't fixed anything but move the date back again and again and again. DO NOT SELL ITEMS ON VESTIAIRE! Customer service is incompetent, they don't read up on what has happened, they just give you the same vague responses over and over. I finally got a manager call scheduled. They called me 3 times. Each time I picked up, and could hear noise in their end, but no one answered me when I spoke. Then they just hung up. Chat also just leaves when they find it fitting. So you are stuck not being able to do anything about it. I have filed a complaint to the EU about their site, and told the other people on twitter to do the same.”

Helpful Report

Posted 4 years ago

“They make u fool and whenever u contact them everytime a new person , they are cheater , unprofessional and they don't know how to respond . I have bought few items but haven't got them yet and it has been month , they charge u for custom so so so many issues please don't buy anything from them”

Helpful Report

Posted 5 years ago

“Reference my item 5893191 I am writing to complain about disgusting, unhelpful, useless customer services I received from Vestiare collective. I sold my item on 4th march, shipped it on 5th march using a prepaid airway bill provided by VC. Item arrived to Greece on 8th March and got stuck at customs. I contacted VC immediately asking to resolve the issue. Given that it was VC that issued a shipping label and all paperless documents attached, DHL demanded that the matter should be resolved by VC, as they were the account holder for this shipment. I contacted your useless customer services over 15 times, and each time a different agent who hardly understands English or nature or the problem promised me to resolve this. 3 weeks later, 24th of march, one of them replied to me, having a cheek to say that because I didnt provide a consignee ID, shipment was being returned to me. This person does not even understand the difference between SHIPPER who is myself and the CONSINGEE who is the receiver!!!!!!!!!!!!!! As being a sender I clearly cannot provide the CONSIGNEE ID, as I am NOT THE CONSIGNEE!!!!!! This is how unhelpful and unprofessional customer services are, and worst thing, they dont even care. There is not way to contact anyone in VC over the telephone, the chat option is not working today, so all that customers got left is wait for days for email updates, and when they come, they are so useless, and pointless that nothing is resolved!!!!!! This is disgusting, absolutely disgusting. I have not received my shoes back, and I have not received my money for the sale!!!!!! I want my money paid to me now!!!!!!!!!!! I am attaching all copied of this mascqarade, called Vestiare Collective customer services, so you can see how I have been messed around by your agents for 3 weeks, - I can only imagine how the buyer feels!!!!!!!! Unacceptable, unforgivable, very low to treat customers like this!!!! please confirm when I will be receiving my money back!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 5 years ago

“Please DO NOT RISK your money and time. I am a first time buyer, l bought a Fendi headband listed as women’s item. The process to ship is long as the seller sends the item first to them to authenticate it and then it ships to the buyer. When l received it the dust bag was so stained and it says Fendi kids. The solution? You have to sell it!!!! Through Vestiaire and then they will give you the money until it sells. SUCKS! No customer service phone, the chat takes forever and OVERALL HORRIBLE experience. Look the pictures . I swear l had never hated something like this business Vestiaire.”

Vestiaire Collective 1 star review on 21st March 2021

Helpful Report

Posted 5 years ago

“Customer services is non existent. No phone lines, no replies to emails - and the ‘chat’ service is only supported by AI. I have repeatedly asked for assistance with sending to Europe as the labels provided do not have the correct customs information. The automatic system is very good at sending repeated reminders to post sold items: but no response to queries as to how to. Unfortunately I will have to stop using Vestiaire as customers are facing unacceptable delays which then reflects on me as a seller! I last emailed customer services over a week ago: still no reply.”

Helpful Report

Posted 5 years ago

“Bought an item and it was shipped via chronopost from Paris to Asia. This is express mail. The tracking 4 days later just kept it showing as Paris. I called chronopost (even though I don't speak French) and from what I understood, they have logistic problems sending to Asia. I have tried countless times to chat to V. C, their chat line doesn't work, just a robot. Nobody replies when you send them an inquiry through their website. They have no phone number to call and their Email contact doesn't work. Useless, will be claiming with PayPal for non delivery. No idea why they are using chronopost as opposed to DHL as per usual for shipment into Asia. Anyway lesson learnt and no need to buy anything from them if they stick to chronopost for shipment. Buyer beware.”

Helpful Report

Posted 5 years ago

“I’ve been selling since the beginning of 2018, so far so good. Not without the downsides, customers service can be unhelpful and other users can be disrespectful. However, most of the time the sales are smooth and the payments are made on time. They have improved a great deal since 2018, and constantly making changes. A lot depends on the sellers , their commitment and honesty. Some sellers can be arrogant, refuse offers and take their time with the shipments. Most of the problems come from the sellers being deceitful and not being honest about the state of the items. The more trustworthy sellers will join this community, the better our experience on the platform will become. @mashaz”

Helpful Report

Posted 5 years ago

“2 weeks ago I tried to buy a bag and discovered that the system does not work. So I tried to reach out the customer service....yes I know.... but I am still a dreamer.....No way to get help. After 10 days I tried again with another bag and....again, the system blocked the payment. I called the bank and PayPal and everything is OK from my side. The issue is related to Vestiaire Collective. But after 2 weeks nobody has settled it. Of course I lost 2 offers I did and discount codes I had. Of course 2 vendors lost their sells. I have tons of chat transcripts and mails. Nobody does anything to solve. No way to talk to someone. Just a mail, after 10 days, asking me for a picture of the error message...I guess they think I have to try to make a new payment just to take a picture...Great job VC!”

Helpful Report

Posted 5 years ago

“I sold in Vestiare like 5 things .But last time i send them LV bag for control. It took them a while to "check" it and then I received an e-mail that the handbag was not suitable for sale and that they would not send it to the buyer. So I let them send it back to me. I paid 12 € postage for the return. It's been a month and I have no info on where my purse is or where the money I sent them is. A very unprofessional approach to things that don't even belong to them. I tried to contact them but no answer. I still don't have my goods or money. I would be very happy if they sent her to sleep and did not leave things that do not belong to them.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Live Chat, Email

Vestiaire Collective Reviews