Name: Vestiaire Collective
Rating: 2.46

“Terrible service! Lost 2 packages of mine, takes days to get a reply and when I do get a reply it’s like they don’t know of anything and ask me for the same information!! Absolute jokers!!”

Helpful Report

Posted 4 years ago

“would give 0 stars if i could. bought a cartier vintage bag from there but i didn’t like it when it came, went back in the box and resold it in vestiaire. when it came to shipping that was a nightmare, the courier didn’t turn up day after day and it took me talking to 3 separate agents to get the courier to actually turn up. then the buyer contested the item, which was strange as it has been in the box since i bought it? then i received an email from the courier telling me the item was being returned! vestiaire hasn’t even contacted me with any kind of details about why!! for days!!! i had to go through an agent on the chat feature to confirm. This website is absolutely horrendous, please try other avenues to buy and sell designer items.”

Helpful Report

Posted 4 years ago

“I sold and posted a pair of Louboutin heels worn only once ( they were a size too small) and in mint condition, using the Vestiaire label and courier provided. The shoes were sold to a Vestiaire buyer for £300 and were delivered to a collection point given to/by Vestiaire (it’s provided on their courier label). once sent I received emails stating that the shoes had arrived at the collection point and the buyer had been notified to collect them. After 2 weeks the buyer still had not collected them so I contacted Vestiaire via an online chat “bot” but eventually chatted online to someone whom I think was a real person! I was informed in that chat exchange that my shoes would automatically be returned if the buyer did not pick them up after 2 weeks. I’ve made contact via chat and email with Vestiaire several time as it’s now been 5 weeks and my shoes haven’t been returned and they have not been collected from the collection point. It would now seem that for some reason the shoes cannot be located???? Vestiaire does not allow you to speak with them directly and everything is done through regular generic automated emails stating simply they are looking into the situation! I have emailed re a refund for my shoes or returning my shoes but they will not repairs to my request for a refund or shoes in return! Please be very aware of using this site as the security and insurance regarding the loss of your items may not be in place and you may be left out of pocket. I am still awaiting the return of my shoes or a refund but through this process have had no contact directly with a member of staff to ensure that I will get them back or a refund of the £300! They put pressure on you via emails to quickly get your goods sent out as the buyer is waiting etc but when it comes to taking care of customers and loss of expensive items they aren’t helpful or supportive and send generic emails to placate you. There are other sites out there where you can speak directly with customer service and care so my advice would be choose one of those before this company.”

Helpful Report

Posted 4 years ago

“Warning!!!! I bought a pair of boots that "trusted seller" Elena repainted !! ?? and all this went through their controll. Vestiaire does not answer at all and the seller is dishonest, says that she used regular brown cream and talks about new soles that cost 50 €. As if it helps me who paid about 150 € for amateur colored boots. Everyone should be ashamed !!!!”

Helpful Report

Posted 4 years ago

“V.C. does not appreciate the effort & time of its members. No matter how you try to get in touch with them, they keep ignoring any email. Help Center & the provided form is just to keep the members busy. I do warn the others, caus' once you sell or buy sth. expensive & you really need help: forget it.”

Helpful Report

Posted 4 years ago

“I would strongly advise not to buy anything on their site. Their authentication check-up is extremely poor. I bought a LV bag and when I received it, the condition was much worse than reflected in the pictures and described. The faults I discovered were not mentioned and neither shown in the pictures. Vestiaire took it back the for a second check and said it lived up to their standard accordingly to category. Then i wrote them back with pictures and the specific faults second time. The customer rep said they didn't check those specifics but just a standard check-up. I had 24 hours to decide if i wanted the bag back, or they would just relist the item for the purchase price and charge their usual commission. I am very frustrated as I feel I've been sold a product based on pictures that wasn't reflecting the real condition. Their customer service is poor and slow. So on top of the price paid for the bag, I paid for a quality check-up (as its part of the process when buying) that is extremely poor, plus shipping cost. And their suggestion is to relist the item on the price i bought the bag, using the same pictures so that a next buyer will be in the exact same situation as me. Plus they will charge me their standard commission. So in the end if I decided to accept any of the offers being made on the bag at this point, it will end up costing me equivalent to 150 gbp /1500 hkd and time for a product that i dont even have. So just money out of the window. After telling about my story, other people have told me lots of items on the platform are fake. So poor quality and authentication check-up really isn't trustworthy with them. Conclusion buy dont through them for second hand.”

Helpful Report

Posted 4 years ago

“Been trying to get a refund for a delicate jumper I received that smelled of mould from quite a distance! I always pay for QC checking, they checked it twice and found it "conformed to the pictures"... duh! Now my only option is to relist, so that someone else can suffer the same fate (still losing the QC check, transport and custom fee money). Terrible customer service, the site is designed so you'll have a hard time talking to anyone, then those people just tell you they have terms and conditions to respect. There are always dodgy sellers on second hand website, but this terrible QC check gives you a false sense of security and they are quite incompetent (and apparently devoid of sense of smell).”

Helpful Report

Posted 4 years ago

“AVOID BUYING FROM THEM. THEY DON'T REFUND YOU ANYTHING IF THE SELLER LIES IN THE LISTING I bought a Chanel jacket on Vestiaire Collective. The pictures look amazing, only that when I received it I realized they missed all the defects of the item. Pictures are professionally taken and used careful lighting and deliberately the side of the jacket with defects. I sent them back, and they dared to say that it fits the description. If you think you are buying from a safe source with quality control, you think wrong, as they only care about selling as many as possible. Once it's out, it's out. Shameless company. I'm sure they will go bankrupt soon with more and more customers realizing this.”

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Posted 4 years ago

“What on earth is going on with these people? A week ago they accepted my Isabel Marant jeans but few days later i went away and had to remove it. When i got back uploaded it again and this time it was rejected! They weren’t sure about authentity. Same item!!!”

Helpful Report

Posted 4 years ago

“5 weeks has passed since my item was supposed to be delivered and it hasn’t yet arrived. The customer service is beyond appalling. In order to open an investigation that my item hasn’t been delivered, bearing in mind they have told me it hasn’t been delivered as per the tracking information, I have to submit a hand wrote letter as well as share my personal ID. The whole company is a joke. The reviews are terrible. Absolutely disgusting. Avoid this service and website.”

Helpful Report

Posted 4 years ago

“Most horrible service. Please do not use them. All of the reviews below are completely accurate. The customer service is a joke. If only I could post my email chains on this site - my item has been missing for a month now and they keep telling me to call Hermes (the courier) even though they know very well you cannot speak to Hermes. They keep saying “I will personally follow your order and get back to you in 7 days” and guess what- they don’t get back to you. This company is a joke. I recommend to buy and sell elsewhere.”

Helpful Report

Posted 4 years ago

“Did not receive full refund: I purchased a Chanel pin for $460 that didn’t pass VC inspection. They only refunded me $419 claiming I do not get refunded for fees! Total BS! I’ve had purchases before that didn’t pass and this is the first time they’ve kept my $! I will never buy from this site again!”

Helpful Report

Posted 4 years ago

“I sent them three items which they accepted immediately. When they didn't sell, Vestiaire kept recommending I lower the price. I did that and then decided I would rather get them back and give them away. I can't get Vestiaire to return them. Email upon email has yielded no results. It's incredibly frustrating.”

Helpful Report

Posted 4 years ago

“Their verification team is a joke. Tried listing 2 bags from LV which were bought MYSELF directly from flagship stores. Provided them with all photos, receipts, tags etc. Then got refused cause they were not able to confirm authenticity. Like, why? You had all details, everything was right there. Who are you employing to do these verification? Trained monkeys?”

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Posted 4 years ago

“I have had a sold item sitting waiting to be collected /paid for for 7 days and no help or response from my attempts to reach vestiare- useless customer service DONT USE”

Helpful Report

Posted 4 years ago

“Sold an authentic Chanel jacket in excellent condition. My listing had over 10 photos detailing the inside and outside of the jacket. I shipped the item right away to VC. I just received an email from them stating they are canceling the order because they could not verify authenticity and I must pay 12 Euros to get my $3K jacket back plus bank transfer fees! Wow! What a racket! Why didn’t they contact me first before canceling the sale. I emailed them (their customer contact info is so hard to locate on the site) with proof that my Chanel jacket is authentic including photos from the Chanel catalog showing the serial number, buttons etc on the catalog matches the details on my Chanel jacket. I am so angry. What a rip-off site. They are in the wrong here. Their authenticator is an amateur and should be fired. I will not back down because I know I am right. My Chanel jacket is authentic.”

Helpful Report

Posted 4 years ago

“Will NEVER sell on VC again. I have tried to sell 6 items on VC and with TWO of them I had an issue. The other one was a Gucci handbag bought by myself directly from Gucci store and the listing was been refused. The other case were my Dolce & Gabbana shoes which were sold. Still the buyer could return them. No explanation to me why the return was possible. Again, the shoes were bought by me directly from store and in impeccable condition (many pics were attached). I mean, my experience with this place had been Beyond bad. I contacted the customer service (ie chat, no possibility to call) and there was this annoyingly polite but oh so ignorant SA who repeated that my issue is been taking care of. The only thing I got was this: rest assure, our IT team (what??!!) will take a good look on this. In the other place it was their Management and legal department that was taking care of my issue. Rest assure. O-M-G!!!! Pretty speechless after my experience. How to fight against the System??”

Helpful Report

Posted 4 years ago

“They force you to use direct shipping and then pick Hermes, the worst shipping company in the UK, so I sold an item and shipped, promptly on the 2nd of September, since the 6th there is no update on it, only they experiencing problems, Hermes refuses to talk to me, as Vestiaire issued the label. Vestiaire now demands my official ID, we are in the UK, since I don't travel abroad I have no passport, official IDs do not exist in the UK, also they want an SMS that the parcel has been dropped off, Hermes does not provide that, however it is registered in the system and Hermes claims since Monday at 8AM: We've got your parcel and it's on its way but a major event is slowing us down. We'll get it to you as soon as we can. Today is the 10th, Friday, so for 5 working days no update, and of course if the parcel is not delivered I won't get paid, my Missoni cardigan will be lost, Vestiaire demands things to "investigate" that you can't give them because they do not exist... Additionally, with their "direct shipping" you always run the risk of a buyer swapping the item or damaging it to be able to force a return!”

Helpful Report

Posted 4 years ago

“I sold a chanel jacket, and they lost brand extra button and tissue bag when they inspected it! Got replied from support team after 2days, “yes we lost it ssomehow we could do nothing at all”…”

Helpful Report

Posted 4 years ago

“Wish I looked at here before I used this website. They sent me horrible dirty shoes and when I complained and wanted a refund they say ok send us back we will give you a full refund and then their “expert team” decided the shoes are ok so they didn’t refund my money back. Every word is lie from the beginning to the end. I am going to small claims court to get my refund, if anyone has the same problem I am planning to start a class action lawsuit. Untrustworthy, low quality company”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Live Chat, Email

Vestiaire Collective Reviews