Name: Vestiaire Collective
Rating: 1.95

“VC is constantly improving, they constantly work hard to make the we/ app a much better experience fro users, that itself makes me very happy.”

Helpful Report

Posted 3 years ago

Dear Cactus, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 years ago

“I am extremely happy with my first purchase on Vestiaire. The dress is exquisite and in perfect condition. The parcel arrived quickly and I highly recommend this platform. Can’t wait for my next find. Thank you!”

Helpful Report

Posted 3 years ago

Dear Francesca, We thank you very much for taking the time to share your feedback with us ! We wish you a lovely day ahead and really hope to see you again really soon, The Vestiaire Collective team

Posted 3 years ago

“Very accurate and good deal”

Helpful Report

Posted 3 years ago

Dear Jean, We thank you very much for taking the time to share your feedback with us ! We wish you a lovely day ahead and really hope to see you again really soon, The Vestiaire Collective team

Posted 3 years ago

“The worst customer service ever! They try everything not to offer after-sales services. They don't even have a call center number. I had several very negative experiences. They lost my items in the shipping. Bought a very expensive piece of jewelry it wasn't shipped for one month. The information on it was wrong they promised a $100 voucher code and didn't honor it. Not reliable, and platform to buy or sell!”

Helpful Report

Posted 3 years ago

Dear Member, We are getting back to you regarding your recent experience with our platform. Upon verifying your queries, we kindly inform that our team shared with you the expiration date of your $100 voucher. We however could not locate your request postal litigation requests regarding the lost items you have mentioned. This is why we invite you to contact us right below and provide with your item references : https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. The Vestiaire Collective team

Posted 3 years ago

“Very nice support. It solves the seller's problem. You can use it with confidence.”

Helpful Report

Posted 3 years ago

Dear Seiichi, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 years ago

“Great communication, items as as advertised, arrived on time, very happy.”

Helpful Report

Posted 3 years ago

Dear Andy, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 years ago

“Super experience, happy of my new purchase”

Helpful Report

Posted 3 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 years ago

“I have had the same experience several times with VC. I sold an item, which I had left with VC storage, so they shipped the sold item on 25/10/22. Buyer received item on 26/10/22. VC sent me mail on 26/10/22 that my money would be transferred within 24 hours(over £1500) What has happened since, has just been a nightmare. On the 27th i queried why there was no email confirming the transfer(standard practice by VC) i was informed the transfer had been made and a screenshot purporting transfer will be processed on that day sent…Cut a long story short, transfer was never made, as im writing this message i am without my money, VC has taken to ignoring ALL my request to know where is my money. I have received 5 or 6 different messages claiming they understand and they are sorting it and 3 times confirmed its been transferred, all lies. Customer service at VC is a total joke, they are uninformed, disjointed and at the very least incompetent. If anyone else did this with your money, it would be classed as an attempted theft. VC has now held my money for over 6 days, against my wishes(im sure there is an illegality there ) There is no way to contact a sane person at the company and understand what they are doing, they have done this exact thing to me 3 other times, so leads me to believe, its the company’s MO. At the very minimum its very dubious practice, if not illegal. They have literally no resolution platform, apart from a skeleton staff, who just respond abstractly with stock emails of the company’s standard”one size fits all” response. They are literally the worst Customer service of any company in the industry. VC are holding my money and probably, literally millions of other peoples money, against those peoples wishes and all communication to sort it, are simply ignored by VC. This is as close to Sharp practice as it gets in UK law.”

Helpful Report

Posted 3 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 3 years ago

“I was a former seller with Tradesy and did an enormous amount of sales with them, never had any problems whatsoever...then they were bought by Vestiaire. Wow, what a mistake. No sales, only likes, people asking for ridiculous prices because they have to pay custom fees, customer service is awful. Have switched back to Ebay and Poshmark, slowly removing everything from Vestiaire. If you're on Tradesy and they want you to swtich...DON'T DO IT!!!! Save yourself time and aggravation, go somewhere else to sell. Plus I understand they are going to raise fees too. Tradesy, you did us wrong! I hope you don't go down with the french ship!”

Helpful Report

Posted 3 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Make sure to get back to us and provide with further information, if you still require support, we'd be glad to help ! We hope to see you again really soon, Best regards, The Vestiaire Collective team

Posted 3 years ago

“Very poor customer service and unfair business model. I shipped an item to a buyer on the day of a purchase, 16 days ago. Vestaire Collective successfully collected money from the buyer. The buyer didn’t pick up the shipped item for about two weeks. I am still not paid. I’ve contacted customer serice a few times and asked for my item to be shipped back since the buyer didnt want to pick up the item from the collection point. My request hasnt been addressed and there is no help so far. This is a serious flaw in Vestaire Collective’s business model as far as customer satisfaction is concerned. But presumably Vestaire Collective is earning interest on the money they pay to sellers with significant delay. I still havent been paid.”

Helpful Report

Posted 3 years ago

Dear Member, Thank you for taking the time to bring your request to our attention ! We kindly inform that our team got back to you in the meantime, regarding our action with your buyer. Make sure to check our message, we've sent to you via our help chat in the App, for further informations. Thank you for your understanding, The Vestiaire Collective team

Posted 3 years ago

“The very first item I sold on Vest. went badly. The buyer claimed the box was empty. I got no real information from Vestiaire but was able to chat with an agent. They told me that they were investigating but I would get my money back. Then I got an email tonight saying the wallet (expensive one!) was being returned, but how is that possible when the buyer claims they didn't get the wallet. Then I get another email saying the wallet didn't match the description, it was going to hurt my seller rating and that I should be more careful! I tried to chat and email, but both functions were not working. I couldn't do anything and now wonder whats going to happen. sellers beware. Don't sell anything expensive until you feel safe on the site. I don't and once I get paid for two other items I sent (if I get paid) I will close my account unless they contact me to resolve the issue I also got a message from a buyer in Europe who bid 607 Euros on an item. I saw their bid as 500 dollars. Not sure why it was a hundred less, and then when they tried to check out, their price was 880 euros. So I lost the sale of course. They were charging over 200 for customs?”

Helpful Report

Posted 3 years ago

Dear Michael, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 3 years ago

“VC only cares about getting as much commission as possible. They are abusive in this respect, and in situations where they promise not to charge a commission (i.e. reselling within 72hrs of receiving an item u don't want), they come up with excuses to charge it anyway. Very unpleasent web and very poor in the way they comply with their own regulations”

Helpful Report

Posted 3 years ago

Dear Analisa, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 3 years ago

“These is no customer service at all. The Chat line is never open and emails take over a week to resolve.”

Helpful Report

Posted 3 years ago

Dear Member, We are truly sorry to hear that you have not received the expected support from our teams! Please rest assured that we are constantly working on improving our services, thanks to your feedback. We kindly invite you to share with us further information on your request, so that we can identify your request. Thank you for your understanding and see you really soon ! The Vestiaire Collective team

Posted 3 years ago

“Awesome finds ! If your item is a bit pricey, you can place an offer and discuss the price. Been using it since 2016 and still love ittt”

Helpful Report

Posted 3 years ago

Dear Jack, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 years ago

“My daughter bought the handbag for me ( my birthday) fro the seller name Niki.The seller said the bag very good condition and when I ask her any dust bag she said yes. My daughter did pay $25 for Physical quality control and authentication. We received the bag with non brand dust bag and inside the bag has a bid scratch. My daughter send two emails but no reply and finally she did open the chat and send back the bag for another check. Today my daughter received the email said the item matches the description and the photographs from the seller.I don’t know why the person check the bag can say like this The bag came with non brand dust bag The seller posted the photos outside the bag she didn’t post any photos inside the bag .She didn’t mention anything about the scratch inside the bag. This is the first time my daughter bought from VC and she is so disappointed Ref #25746224 Oder No: 63588084”

Helpful Report

Posted 3 years ago

Dear Nina, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 3 years ago

“Lately the service is terrible! They answer you just to respond but not to assist. I don’t know how qualified are their “experts “ but they rejected an item which is absolutely authentic-what’s more this item was previously approved and listed , but because I wanted to update some info about it I deleted it ( the site does not allow to make updates-you have to delete it and to list it again). So i wanted to list it again but it was rejected ( probably they were not in mood on this day and decided to reject ). Also they were holding payments which I had to receive for about 2-3 weeks as out of a sudden they decided to verify my profile ( exactly after I sold my items and I had to collect my money). They requested proof of address and did not provide some clarifying information about it which made me confused and unable to provide the requested documents-even after I spoke few times with their agents and explained my issue they also did not clarify the misunderstanding. That’s why I am saying they answer without any intention to help, but just to respond!Have to search for a better alternative to sell my items”

Helpful Report

Posted 3 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 3 years ago

“Pretty good concept for sustainable, circular fashion. Don’t waste money on the verification process though, adds time and they aren’t actually qualified, just communicate with the seller and ask for proof if you are unsure.”

Helpful Report

Posted 3 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 years ago

“I have a very mixed experience as a buyer and as a seller. The main issue is a quality control. I recently purchased pants that passed quality control. When I received then they turned out to be too small. However I was able almost pretty much immediately to resell them. But then VC cancelled don’t sell bc the pants didn’t pass the quality control… and the pants still had the tag on them from the original quality control with they passed! So how does that work??? I also had other issues with quality control. At this point I’m too disappointed to sell or to buy anything in there.”

Helpful Report

Posted 3 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 3 years ago

“Scan no help list money”

Helpful Report

Posted 3 years ago

Dear Molly, We are getting back to you regarding the shipment of your order. We highly regret to hear that your parcel's status hasn't been updated yet! Due to this processing time, we would like to invite you to open a postal litigation that we will lead on your behalf We need to inform that your documents need to be forwarded to our Teams first however For safety reasons, we would like to invite you to forward it via our contact form right here : https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us > Your safety remains our main concern and priority Please note that once opened, your postal litigation will be led by our Teams on your behalf. We'll liaise with the carrier's Team in order to try to locate your parcel As soon as we have received the carrier's conclusions, our Team will make sure to get back to you by email Thank you in advance for your understanding, The Vestiaire Collective Team

Posted 3 years ago

“I don’t know where to start but this would be zero if possible. Firstly I get sent a fake bag , their response, having quizzed me & obviously not wanting to admit it, was to reprimand the seller !!! Really ??? Remove her id say. She already sold 3 of the exact same bag so please check you have the real thing - she was charging in excess of £600 for a rubbish bad copy of the bottega veneta cassette bag. So….I go back on & buy an authenticated bag which EVRI have now lost. Nothing but lame replies since 08/09 but I sought advice from CAB and they 100% should refund immediately or ship an alternative if the delivery date is not met. Which is wasn’t. Stay away, it’s such agro & with very little policing of who can sell fake very expensive goods.”

Helpful Report

Posted 3 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective Reviews