Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.95

2.0 Rating 723 Reviews

24 %

of reviewers recommend Vestiaire Collective

Company Reviews

Metrics

2.0

Based on 723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective 1 star review on 8th September 2025

Elif K

Vestiaire Collective 1 star review on 20th February 2025

Anonymous

140

Anonymous

Anonymous // 01/01/2019

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“I have been waiting for THREE WEEKS for payment for a sale on Vestiaire. 12 emails later with subject heading: "We've not forgotten you!", have failed to address a defaulting Buyer who has not collected a Guiseppe Zanotti bag from DHL (who does that?), after she purchased it from me on 11th May. Vestiaire have received her payment. All sorts of excuses from the Buyer, but in the end DHL is contracted to Vestiaire. I fulfilled my agreement with Vestiaire, but they have stalled with excuses they are "investigating" my "query" about about non-delivery, despite DHL holding the item at a facility in France for almost two weeks. Three weeks later, still no payment after fulfilling my part of the contract. What's interesting is that I am rated as an Expert Seller, have never once dispatched an item later than 24hrs after a sale, always pack & present the item in pristine condition &/or protect it from damage during shipping. I have never had a complaint. Vestiaire have apparently slipped into the pit of money they have made from subscribers like me, and show absolutely no consumer protection when the circumstances clearly evidence that THEY are liable and must pay a Seller when a third party has failed to perform in accordance with the Sales Agreement they have with Vestiaire. And yes, I have a great deal of experience in Consumer Law and will be taking action accordingly. If you are contemplating being a Seller, be prepared to battle it out if you decide to work with Vestiaire. If you are a Buyer, know this: you too have a duty of care & must perform in accordance with the the Vestiaire Sales Agreement. Don't mess Sellers like me around!”

Helpful Report

Posted 3 years ago

“Super bad customer service. Super bad picture cropping as you can see from photo. They do not respond to fix it. Also this site take on sale items what are bought in bulk from AliExpress ( I see them there and they was identical. One thing is to sell high quality items / vintage or new. Other is : support Chinese business / economy with support sellers who buy bulks from there. This site is nothing what it was before corona.”

Helpful Report

Posted 3 years ago

“The two pairs of shoes I ordered last year worked out great. However, of the 4 pairs I ordered recently, I have zero pairs of shoes, and cannot even get a refund on the pair of shoes that their team inspected and immediately fell apart during first wear. I lost at least $50 in authentication fees since 2 pairs failed authentication, and the 1 pair *SHOULD HAVE* failed authentication. I have also lost $55 on the actual cost of the shoes that broke immediately during first wear. There is some mystery delay with the 4th pair of shoes, and no projected date when I will get them. And Vestaire Customer Service is refusing to offer me a refund on the broken pair, or even a 15% discount for my next order to make up for all this. That's probably a good thing, because I never want to order from them again. There are plenty of competitors, and you can bet they will be gaining market share with Vestaire's customer service.”

Helpful Report

Posted 3 years ago

“I was sold a damaged bag that was listed as very good condition. Impossible to speak to anyone and impossible to get a refund for false sale. I have returned the bag to them and started a credit card dispute.”

Helpful Report

Posted 3 years ago

“TERRIBLE EXPERIENCE. I purchased a watch that took about two months to arrive. I had a terrible experience trying to reach an actual person to help me with this (very frustrating). Their customer service is a robot. Turns out my package was lost in Hong Kong. I told them I no longer wanted the watch and they told me to return it once I received it. When I received it I immediately sent it back. Today I get an email saying that my return package arrived “empty”. They asked me to provide so many things yet I haven’t been able to talk to an actual person.”

Helpful Report

Posted 3 years ago

“FUIRE !!! L'entreprise ne possède ni expert ni authentificateur ! Si vous n'avez pas la facture, boite etc, il penseront que vos article sont des contrefacon, donc clairement le site ne possède aucun expert.”

Helpful Report

Posted 3 years ago

“Oh my God I wish I knew about all this reviews before buying thru VC this has being the worst experience. I am still waiting for an item they claimed to have shipped but Fedex stated that they never received the item for shipment. I have being in contact with VC several time, they keep telling me their experts are working on my inquiry to wait 24hrs. I have being waiting since April 25th, it’s now May 8th, NO ITEM NO REFUND they have being charged $1000+”

Vestiaire Collective 1 star review on 7th May 2022

Helpful Report

Posted 3 years ago

“My experience has not been positive. I sold shoes that took over a month to get to buyer then buyer contested sale due to package condition( it was lost for a month) I do not trust or plan on using them ever again. The real real is much more professional.”

Helpful Report

Posted 3 years ago

“I sold a Fendi bag with them, and my buyer has received the bag and DHL has also confirmed that the bag has been delivered. However, after a month they have not paid me. They told me that DHL has lost the bag and that is completely a lie because I confirmed with my buyer and she told me she has received the bag. Their customer service is terrible, they will always reply back with no solution and keep telling you the same exact words. It's as if they are using bots to reply back and there is no real associate. I have had 5-6 people reply back to me, with absolute no solution. all they say is " we will get back you in the coming days" and they will never do. They also have no phone numbers which make things even worse. Don't ever use them. They will steal your money.”

Helpful Report

Posted 3 years ago

“Believe the reviews.... they are real. I wished I have read those reviews before started selling on their platform. They would hold payment without a reason even after the item has been accepted and approved. Customer service kept pushing payment date each time when you reached out. Just stay away and consign with other companies”

Helpful Report

Posted 3 years ago

“A terrible experience!. I am still waiting for my payment. I sold a CDior saddle bag, limited edition, for 1.800E. When it came to payment they sent me an email saying that for security reasons they had blocked my account and that they wanted proof of my address. I have been receiving payments from them before, I actually have sold 5 items and I have been labelled by them as an expert seller. I cannot provide them with the documents they are asking from since I temporarily live in a new country and the address on my commodity bills doesnt coincide with the address in my passport. In this case their automatic system where you have to upload the docs doesnt accept a purchase bill. I did sent one from Decathlon, proving where I am staying right now. My mobile bill is from my previous country and obviously doesnt coincide with my passport either. They have no right to ask me that my address coincides with my passport or my bills, I move around a do change my address quite often. In fact I am going to live off-grid next month and I wont have gas or tel bills no more. So they have built a security system that fails and it is illegit but I have to pay the price for it because when it comes to complains they make everything really difficult, a labyrith, so you give up. They redirect also every complain to a help center and in my case its been a month and they have not even answer, on top they dont give you a case reference number when you put the complain. They keep on sending me an automatic email, with a non-reply, asking for these documents, as it is my fault and the ball is on my roof. Laura B. Rotger Greece”

Helpful Report

Posted 3 years ago

“BETrug !!!! Fake Sache bekomen welche war kaput !!!! Keine geld erhalten . Und Firma kommunizieren einfach nicht !!!!!! Betrug”

Helpful Report

Posted 3 years ago

“This is the worst company that steals peoples items on sale. Shut them down.”

Helpful Report

Posted 3 years ago

“Horribly serviced with all of theirs assistants. Noone could resolve the matter. Not recommended. 100 % sure”

Helpful Report

Posted 3 years ago

“Terrible customer service. I bought an item that was lost being sent to their office for authentication. It's now lost over 2 months ago and they refuse to refund me . They say it's now an investigation with the shipper who I don't even know is . They send you pointless emails trying to reassure you , but never follow up . I am now too nervous to buy anything else off Vestaire. Very poor customer care . Doesn't even warrant this star .”

Vestiaire Collective 1 star review on 29th April 2022

Helpful Report

Posted 3 years ago

“You failed to send my items there no way to contact no one in the customer service dept. you sent to the wrong shipping address once and then just failed to send. My other item after checking it for aunthenticity . Your app sucks I loved it at first now I’m out of 1500 dollars”

Helpful Report

Posted 3 years ago

“I had the best experience with Vestiaire! I bought my item from a US seller so it arrived on time and without any issues. The item looked exactly like the pictures. I couldn’t be happier with my purchase!”

Helpful Report

Posted 3 years ago

“help brings circularity to fashion/ love it”

Helpful Report

Posted 3 years ago

“I am a buyer from Singapore bought a bag from a seller in France. Vestiaire collected 'import duties' from me. But when DHL Singapore tries to deliver the item, it demanded for payment of import duties before it could release it to item. To my horror, I discovered that Vestiaire has declared the shipment incorrectly, resulting in DHL seeking import duties from me. Both I and DHL wrote to Vestiaire on 1 Apr to seek clarification but it refused to clarify directly with DHL on the custom declaration and even requested DHL to ship the item back to France. This is ridiculous. I have paid for the item and yet it is detained and at risk of being shipped back. I will bring this issue to both Singapore and French tax authorities to check if Vestiaire is accounting for the tax collected from its customers. The whole experience is extremely unpleasant and frustrating!”

Helpful Report

Posted 3 years ago

“Everything, hours spent chasing DHL paperwork, inability to download shipping labels, endless unresolved chats ,very low selling prices,& hanging around for couriers. I’ve deleted remaining items,& the app, stress wasn’t worth it, so unprofessional”

Helpful Report

Posted 3 years ago

Vestiaire Collective is rated 2.0 based on 723 reviews