Name: Vestiaire Collective
Rating: 1.95

“Not to be trusted!!!! All is great until something goes wrong. Lost my items, noone is even trying to get my money back. I been emailing back and forth for 2months now without resolution..they are keeping over 200 pounds of money as currier they chose lost my items. Do not buy from them cos of something goes wrong you will not be looked after ....”

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Posted 3 years ago

“BE WARNED... This site is run by trained monkeys. It is slow, dumb founded and simply trash. Stay away at all cost as you will regret it!”

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Posted 3 years ago

“It's been two months that I've been trying to get my item back from Vestiaire Collective USA. I've been receiving the same trivial answer: 'Good day. Thank you for reaching out to Vestiaire Collective. I will coordinate this matter to our Experts to have it check and assess thoroughly. Rest assured that we will take this matter seriously in our end and we will do our best to resolve this matter. I will get back to you within 3 business days or as quickly as possible once I receive feedback from our Experts. I am humbly asking for your patience as we wait for our Experts response. Thank you very much and keep safe!' Our account manager is no longer with the company and none of the management in the USA is replying.... The item is worth $400!”

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Posted 3 years ago

“Not a good site at all, mainly let down by dishonest sellers (avoid eve813001) that wont wvwn give your money back after you send the item back! Wont use Vestaire again”

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Posted 3 years ago

“Unpredictable, Untrustworthy, Dysfunctional they lost my Helmut Lang Skirt over a month ago the customer service here is terrible they have lost 2 of the 14 items I have sold as compared to Poshmark which has lost none of 90 and the "help desk" is useless they just give you the runaround. I sold a Helmut Lang skirt over a month ago have not gotten paid they won't look into where it is won't do anything but tell me”

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Posted 3 years ago

“Absolute Crooks! I would give zero stars if I could . I first tried to help a buyer with a delayed parcel by contacting Hermes for her- but Vestiaire banned permanently from the chat (!) for doing this! The parcel has been delivered , the Hermes tracking shows this but Vestiaire have not marked it as so, and refuse to do so despite the tracking information - this means will not get paid because it says it has not arrived when it had and Ivan not contact the buyer because I am banned. I advise all potential buyers to avoid at all costs , I wish I had read all the reviews first.”

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Posted 3 years ago

“Disappointing experience! I purchased a pair of boots through them, which weren’t the verified size and now I’ve spent almost a month trying to get a refund. It’s been such a pain!”

Vestiaire Collective 1 star review on 13th January 2022

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Posted 3 years ago

“This company is horrible and I will never purchase from them again. The qc team checked a Chanel bag that I purchased and didn’t notice that the hologram serial number was missing. There was also trash in the bag. How do you inspect a bag and miss that? Trying to get a refund issued is a nightmare. They told me to send the bag back so that they can do another qc check. If they missed these things the first time they’ll miss them again. I am done with purchasing anything else from this company.”

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Posted 3 years ago

“After I made my first sale the buyer claimed the bag wasn’t legit. Totally untrue according to entrupy and the vendor I got it from who has been in the business for 25 years! They withheld my payment but the buyer never sent the bag to be checked by vestaire “experts” I’ve tried and tried, but after over half a coven text exchanges with agents who deliberately make conversations go in circles: I would say what my issue was and they would. Follow up with a statement or question that keeps the dialogue from moving further . Or they just lie, one agent said my bag was on its way to vestaire, 8 days later I try another agent and they tell me the buyer must send my bag but has 7 days to do so… I was like, “it’s been over 8!days!!! The whole time I was able to communicate with the buyer, she acted as though nothing was wrong. Claimed she asked for a shipping label, never got one so she just held onto the bag without following up. That doesn’t sound like the action of someone who just bought a “fake” bag. Those actions are of a shady thief who made a claim in order to stop payment, they kept the merchandise and enjoyed it without paying. I can no longer reach vestaire, my chat function in app does Nothing when I open it. Vestaire supports buyers who stiff a seller and then cut communication. I have no recourse, my property is in the hands of a liar and thief. And the platform is running business as usual. They are awful, no one should try selling there, too much Risk bc this could happen to anyone”

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Posted 3 years ago

“I send my Chanel to VC - the item was sold Then i got a cencellation - i had the Recive for tracnumber Now my item again on their website with wrong information I want my CHANEL timeless back!! How?? There dont exist a contact anywhere- only robot help that stops Can somone Tell me how to get my Chanel back from them???”

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Posted 3 years ago

“DO NOT BUY/SELL on Vestiaire Collective. I sold my item on 10/30/21. VC emailed me and I sent the item to the Buyer 11/1/21 using the address provided to me from VC. On VCs website I notified them that the package had been sent and provided the USPS Tracking No. I contacted the Buyer on 11/9/21 to let them know their package was on it's way. For some unknown reason from the date the package was picked up at the P.O. 11/1/21 it was held in NJ for 8 days. I received another email that the item had been Authenticated. The buyer did not receive the package until 11/10/21. I asked VC when would I receive payment. They told me after they rec'd confirmation from the Buyer, I would receive payment, but I should wait to hear from them. They contacted the Buyer who said they had no problems with the item. The next email said that payment had been triggered and to expect any day. After waiting several days, I contacted VC again to find out the status of payment. They said the Buyer had cancelled the order and had been refunded the money owed to me. I have sent attachments of my usps tracking receipts, copies of emails from Customer Service, chats conversations. They have not sent me back my Balenciaga Boots worth $400 to me. Nor paid me because the Buyer decided to keep the boots. All I've gotten from VC is they are working on returning the item to me or getting back the refund they sent to the Buyer. I don't care what they do, all I want is either payment for my sale; or return my merchandise to me. I wish I had known there were so many complaints against this consignment site. I will NEVER use them again, and I advise you to go elsewhere. You'll never be compensated!!!!”

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Posted 3 years ago

“At first, I loved shopping on Vestiaire - they have good product options over a variety of sellers and types of products. But BEWARE, they have the worst customer service out of any platform I have ever seen. I purchased a product that, shortly after purchasing I realized was gravely misrepresented in the listing (I basically thought I was buying a purse and it was in fact the size of my palm”. I reached out to Vestiaire immediately about the issue to see if we could cancel the order before the item was shipped. I was told that, although they agree that the item was misrepresented, the Seller is the only one that can cancel the order. I reached out to the seller and she refused to cancel in order not to hurt her “selling reputation”. Once I actually received the item, I reached out to Vestiaire again. I have been tossed around with about 5 representatives for a complaint that I filed. Finally after days, they just told me that they agree the item is misrepresented but I didn’t reach out within 72 hours of receiving the item so there’s nothing that they can do. Plus, I reached out before the item was even shipped. Many other sites will give you a one time leeway but not here! Anyways, what I am saying is you can find some good stuff on this site. There’s also a chance that you will pay $300 for a keychain that fits absolutely nothing. If you have money to waste, go for it.”

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Posted 3 years ago

“I bought a pair of Prada boots from them, it was with express shipping (already with them, quality control done, listed by their conscierge service) so I got them fairly quickly which was great, only they didn’t fit, the shoes were listed as an EU size (Prada does both EU and Italian sizing) but came as an Italian size, I tried them on and they were much too big for me. Nice shoes but just way too big to ever fit. When I reached out to them I was finally told I could not return but relist them. I did and now the nightmare starts. 1st of all I sold them for a lot less. The buyer decided to use direct shipping so I packed the boots (never worn) and shipped to the buyer with DHL as the buyer was in France. 1st thing that made me wonder was that she didn’t pick them up, they were for a week waiting for pickup as she decided to have them shipped to a collection point. I only get paid after the buyer has them physically in her possession. I’m waiting for payment and doesn’t happen, all of a sudden I get a mail that the buyer has reported a problem and the boots will be returned to me. I was stunned. I only tried them on and then packed them again as they didn’t fit, they were in the same state I brought them, I sent them with the box, dust bag, card, tissue paper, just like I received them. I tried to contact Vestiaire and was told that the buyer reported to have received something else and supplied them with a picture and according to their rules the sale is cancelled. Imagine my surprise when I got a parcel delivered with DHL and in the parcel were not the Prada boots I had sent but a pair of truly ruined, smelly men’s shoes. I reached out to Vestiaire Collective and was told it was a return, the sale is cancelled and I received my “non compliant item back” - I did not! I tried to check for the sender address, it doesn’t exist, I thought this can’t be possible and contacted DHL, after being on the phone for over an hour, I was finally told that my parcel was sent via a DHL drop off shop and not collected from the (not existing) address. They also don’t keep the ID of the person who picks up items on file, the pickup points assume that if someone has an ID and collects a parcel for a person, signs for it, it’s valid as they know the name. Basically I now paid for somebody’s Prada boots and got a pair of men’s trainers back. I would like to warn everyone about direct shipping! And if you need help from Vestiaire, don’t expect anything!”

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Posted 4 years ago

“Terrible service! Lost 2 packages of mine, takes days to get a reply and when I do get a reply it’s like they don’t know of anything and ask me for the same information!! Absolute jokers!!”

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Posted 4 years ago

“would give 0 stars if i could. bought a cartier vintage bag from there but i didn’t like it when it came, went back in the box and resold it in vestiaire. when it came to shipping that was a nightmare, the courier didn’t turn up day after day and it took me talking to 3 separate agents to get the courier to actually turn up. then the buyer contested the item, which was strange as it has been in the box since i bought it? then i received an email from the courier telling me the item was being returned! vestiaire hasn’t even contacted me with any kind of details about why!! for days!!! i had to go through an agent on the chat feature to confirm. This website is absolutely horrendous, please try other avenues to buy and sell designer items.”

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Posted 4 years ago

“I sold and posted a pair of Louboutin heels worn only once ( they were a size too small) and in mint condition, using the Vestiaire label and courier provided. The shoes were sold to a Vestiaire buyer for £300 and were delivered to a collection point given to/by Vestiaire (it’s provided on their courier label). once sent I received emails stating that the shoes had arrived at the collection point and the buyer had been notified to collect them. After 2 weeks the buyer still had not collected them so I contacted Vestiaire via an online chat “bot” but eventually chatted online to someone whom I think was a real person! I was informed in that chat exchange that my shoes would automatically be returned if the buyer did not pick them up after 2 weeks. I’ve made contact via chat and email with Vestiaire several time as it’s now been 5 weeks and my shoes haven’t been returned and they have not been collected from the collection point. It would now seem that for some reason the shoes cannot be located???? Vestiaire does not allow you to speak with them directly and everything is done through regular generic automated emails stating simply they are looking into the situation! I have emailed re a refund for my shoes or returning my shoes but they will not repairs to my request for a refund or shoes in return! Please be very aware of using this site as the security and insurance regarding the loss of your items may not be in place and you may be left out of pocket. I am still awaiting the return of my shoes or a refund but through this process have had no contact directly with a member of staff to ensure that I will get them back or a refund of the £300! They put pressure on you via emails to quickly get your goods sent out as the buyer is waiting etc but when it comes to taking care of customers and loss of expensive items they aren’t helpful or supportive and send generic emails to placate you. There are other sites out there where you can speak directly with customer service and care so my advice would be choose one of those before this company.”

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Posted 4 years ago

“Vestiaire has quite possibly the worst customer service. Communicating with them is frustrating and seer waste of time. Adios Vestiaire see you never”

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Posted 4 years ago

“Warning!!!! I bought a pair of boots that "trusted seller" Elena repainted !! ?? and all this went through their controll. Vestiaire does not answer at all and the seller is dishonest, says that she used regular brown cream and talks about new soles that cost 50 €. As if it helps me who paid about 150 € for amateur colored boots. Everyone should be ashamed !!!!”

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Posted 4 years ago

“V.C. does not appreciate the effort & time of its members. No matter how you try to get in touch with them, they keep ignoring any email. Help Center & the provided form is just to keep the members busy. I do warn the others, caus' once you sell or buy sth. expensive & you really need help: forget it.”

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Posted 4 years ago

“I would strongly advise not to buy anything on their site. Their authentication check-up is extremely poor. I bought a LV bag and when I received it, the condition was much worse than reflected in the pictures and described. The faults I discovered were not mentioned and neither shown in the pictures. Vestiaire took it back the for a second check and said it lived up to their standard accordingly to category. Then i wrote them back with pictures and the specific faults second time. The customer rep said they didn't check those specifics but just a standard check-up. I had 24 hours to decide if i wanted the bag back, or they would just relist the item for the purchase price and charge their usual commission. I am very frustrated as I feel I've been sold a product based on pictures that wasn't reflecting the real condition. Their customer service is poor and slow. So on top of the price paid for the bag, I paid for a quality check-up (as its part of the process when buying) that is extremely poor, plus shipping cost. And their suggestion is to relist the item on the price i bought the bag, using the same pictures so that a next buyer will be in the exact same situation as me. Plus they will charge me their standard commission. So in the end if I decided to accept any of the offers being made on the bag at this point, it will end up costing me equivalent to 150 gbp /1500 hkd and time for a product that i dont even have. So just money out of the window. After telling about my story, other people have told me lots of items on the platform are fake. So poor quality and authentication check-up really isn't trustworthy with them. Conclusion buy dont through them for second hand.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective Reviews