Name: Vestiaire Collective
Rating: 1.95

“Awful customer service. Avoid at all costs.”

Posted 4 years ago

“I purchased a "legitimate" chanel scarf. It was a FAKE. Absolutle joke. Photos of the scarf were not the scarf that I received. DO NOT USE THEM.”

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Posted 4 years ago

“I sold a Chanel Blazer and FedEx lost it. Vestiaire didn’t do anything about it. I’m out my 1200$ Chanel blazer. They also sold me a Chanel purse that was broken. Toggle missing from strap. Isn’t useful.”

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Posted 4 years ago

“Zero Star is the proper score for this company. Customer Service, Expert Control Team, no one works their field well. If you don't want to waste your time, energy and money, don't even think to use their service.”

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Posted 4 years ago

“SELLER- not good site for selling. Use Poshmark instead. French company - takes longer to list and they don't translate english properly. They also don't have enough buyers so takes too long to sell anything. Listed brand new LV Neverfull on Poshmark/Tradesy & Vestiare. Sold with multiple offers on the other sites within 2 days - full asking. This site - NOTHING. Why? Because they "recommend" a price and if you don't do as they ask - they block your listing from being viewed. So as a seller this site is not worth it. They also bombard you daily with emails - and constant demand for you to lower the price. Compared to the others - this site is the worst. Tradesy is good but it takes 3 weeks for you to get your money. So Poshmark is the best.”

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Posted 4 years ago

“A corrupt business :bought 2 pair of shoes, paid their auth fees but got 2 wrong shoes. VC forced me to pay both return shipping costs, after returning the 2 shoes in one package, they claim only 1 pair was received then weeks of arguing VC asking for handwritten docs, auto respnses etc. they refuse to refund and said to deal with it through my bank. Dont trust the 5 star reviews. SITE IS FULL OF FAKES!!! https://www.trustpilot.com/review/fr.vestiairecollective.com?b=MTYyMjY2MTY5NDAwMHw2MGI3ZGEzZWY5ZjQ4NzBhOT”

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Posted 4 years ago

“Do not do business with this company I ordered a Chanel jacket worth a couple thousand dollars DHL hasn’t delivered the package although they are stating on the tracking as delivered when I reported to the company which was nearly impossible to reach because they said I don’t have an account - the customer service rep is stating DHL must complete an investigation for me to be reimbursed for the jacket I didn’t receive I’ve never heard of such a thing stay away from this place totally in unreputable company”

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Posted 4 years ago

“Constantly spamming newsletters into my email box. AND i did not subscribe. I have communicated NUMEROUS times, and they still spam newsletter. PLUS. there are false advertisement on the website. check out this listing: https://www.vestiairecollective.com/women-clothing/coats/non-signe-unsigned/chinchilla-non-signe-unsigned-coat-13057886.shtml Reference: 13057886 It's a cheap rex rabbit (chinchilla)coat, but the seller says it's chinchilla. The price difference can be ten times more. The seller outragely LIE about the product and mislead customers and it's still allowed on the website. VC don't have the expertise to check authencitity of the item.”

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Posted 4 years ago

“Customer service, inept, and unwilling to deal correctly when things go wrong. I have been a seller and a buyer on this platform and three times I have complained about errors in pricing. For example, negotiating and accepting an offer, confirmed by email, only to find that Vestiaire the. lowers the sale price, I presume they adjust according to exchange rate variables, this is unacceptable, the bottom line is, they short pay and refuse to rectify same. They did say this would be rectified and then backtracked after item shipped to buyer. Multiple emails to multiple agents, all with vague responses. This company is untrustworthy. You cannot buy with confidence, and, you cannot sell and trust that they will pay you the correct amount. AVOID THIS PLATFORM.”

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Posted 4 years ago

“Actually terrible; I’m not sure how this company is still going. Terrible customer service - actuallly, nonexistent customer service. I really wouldn’t use them and would advise others not to.”

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Posted 4 years ago

“I just wanted to warn anyone considering selling on this platform. After selling for 20+ years on various websites (eBay, Etsy, Grailed, Poshmark), I can say with confidence that Vestiaire Collective is the worst due to the following reasons: 1. You hafta take all new photos to resell. Your listing can still be rejected for no good reason whatsoever; 2. Offers aren’t binding. Buyers can just make Offers without following through and there’s absolutely no consequences on their end; 3. Items have to be sent, by FedEx, to their HQ in NYC. A bit of a hassle that further delays the selling process; 4. Items can still be rejected with no real proof/explanation. I’m not talking about fake items, but I just received an email with “alterations” as the reason, but my item has never been altered; 5. ZERO customer service. The extent of their customer service is email. Their chat is automated. No phone number whatsoever. Overall, it’s just a waste of time for Sellers. They make Sellers jump through hoops just to get their listing up, then seem to do whatever they can to prevent the sale from happening. Very strange set-up.”

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Posted 4 years ago

“I used to think VC was a pretty good place to buy and sell products, and I picked up some good things there. I never bought or sold very expensive designer products, as I didn't trust it that much. But since Brexit, as a UK seller, things have gone downhill so much. I had to really push to get help on customs documents, which they should provide automatically, and they've had rows with DHL so it's sometimes been hard to send stuff using their labels. Most recently I had to contact DHL to arrange shipping, and they said they have LOADS of calls about VC problems, and that VC are using an old system that is obsolete. Is this what a professional company does?! And what is more, since Brexit VC claim that it's not possible for UK sellers to sell kids-wear or other products like glasses... they say they'll sort it, but it's been months, so I can't shift half my inventory. Most recently an item has been stuck for some reason, no idea if it's customs or what, as no information given. For the whopping fee they charge on sellers, I expect better. The customer service is pretty poor, passing buck or saying they'll get back later. And the standard of English is so bad that it's almost unintelligible. I'm already selling on other platforms, think I'll leave until VC gets its act together. I liked selling on VC because it was easy, but with all the problems I'm having what is the point?”

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Posted 4 years ago

“To SELLER—be aware To SELLER—be aware, please check Vestiaire commission on your items regularly! Vestiaire overcharged their commission on my 7 new listings I posted about 20 days ago, after several emails to CS their technical experts replied & insisted nothing wrong (they keep lying as usual). I decided to take the matter to the Hong Kong Consumer Council, with HKCC’s involvement Vestiaire CS finally admitted they overcharged me and said their technical experts will have the mistakes corrected. I asked CS how this could happen, do Vestiaire charge commission as much as they want & not following their commission guidelines? Couple of days have passed, nothing happen/corrected, I will give them a few more days, will keep you guys updated! ——————————————————-——- To BUYER— I suspect there are internal dealings within Vestiaire. I bought a very rare jacket at super good price, I was excited & looking forward to receive it. The seller confirmed to me she had shipped the jacket to V Paris, but it didn’t show in the system, eventually my order was cancelled & I was refunded. The suspicious thing is the seller told me later she was paid, so who has my extremely rare jacket? ———————————————————-— Another CASE A buyer offered me 48usd for a McQueen pullover, despite I’m happy my 500usd pullover go to a new home I don’t want to pay the 17usd fixed commission. I explained to the buyer, I would appreciate 51usd so I only need to pay 10% commission to V instead of the fixed 17 (51-200usd = 10% commission). I was amazed seeing our chart messages were deleted about 30 seconds later. Buyer agreed and bought it at 51, when the pullover arrived V’s HK office their experts informed me they found the length of the pullover was 1cm short from what I described. They proposed to the buyer a few usd reduction, at the end I was charged 17usd commission 😡 Vestiaire used to be good, I have been shopping there since 2014 and started selling about 5 months ago. Their services are going downhill the past 9 months, I just hope the Kering investment would bring V back to a decent platform once again!”

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Posted 4 years ago

“If you received the email below from Vestiaire, would you feel confident in their customer service? Looks like a randomly cut and pasted form letter. Luxury goods, maybe. Luxury service? NOT. I understand your what are you facing right now. Sorry to hear that has caused you. Thank you for informing us about your concern. Don't worry I will raised your concern to our management. And no worries you will get back soon and upon checking once you banned by seller you will get back soon after a week. Sincerely apology for the inconvenience. I will remain available if you need help I will be happy to assist you.”

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Posted 4 years ago

“So far it's been 17 since I should have been paid for a sale, and each time I talk to them they promise me they will fix it. They havn't fixed anything but move the date back again and again and again. DO NOT SELL ITEMS ON VESTIAIRE! Customer service is incompetent, they don't read up on what has happened, they just give you the same vague responses over and over. I finally got a manager call scheduled. They called me 3 times. Each time I picked up, and could hear noise in their end, but no one answered me when I spoke. Then they just hung up. Chat also just leaves when they find it fitting. So you are stuck not being able to do anything about it. I have filed a complaint to the EU about their site, and told the other people on twitter to do the same.”

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Posted 4 years ago

“They make u fool and whenever u contact them everytime a new person , they are cheater , unprofessional and they don't know how to respond . I have bought few items but haven't got them yet and it has been month , they charge u for custom so so so many issues please don't buy anything from them”

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Posted 4 years ago

“I purchased some louboutins on there, they were very well priced so I thought why not, I paid for them authenticated also which I thought was a good service. However.... they were delivered with Seur and apparently I signed for them according to the tracking, however I was out and signed for nothing, the delivery company due to covid also provide contactless deliver so I am trying to get to the bottom of who has or where my shoes were left. Down to the shipping company surely!? So I finally get them.on their web chat after 2 days of trying through paypal because it is secure, only to be told they will not respond via paypal and I have to send copies of my passport or ID via email, along with a hand written letter from the neighbours and myself stating that I have not recieved it like I am some kind of criminal for asking who signed for it! I have never been asked to email my documents to a company to check a shipping status in my life and why cant I go thru paypal, I only wish I had read these reviews prior to purchase, to make it worse I sold a wallet on there last week!! So god knows if I will get payed at all, I feel for the seller of the shoes, I hope they get paid. What a nightmare, I will not be using them again.”

Helpful Report

Posted 4 years ago

“Reference my item 5893191 I am writing to complain about disgusting, unhelpful, useless customer services I received from Vestiare collective. I sold my item on 4th march, shipped it on 5th march using a prepaid airway bill provided by VC. Item arrived to Greece on 8th March and got stuck at customs. I contacted VC immediately asking to resolve the issue. Given that it was VC that issued a shipping label and all paperless documents attached, DHL demanded that the matter should be resolved by VC, as they were the account holder for this shipment. I contacted your useless customer services over 15 times, and each time a different agent who hardly understands English or nature or the problem promised me to resolve this. 3 weeks later, 24th of march, one of them replied to me, having a cheek to say that because I didnt provide a consignee ID, shipment was being returned to me. This person does not even understand the difference between SHIPPER who is myself and the CONSINGEE who is the receiver!!!!!!!!!!!!!! As being a sender I clearly cannot provide the CONSIGNEE ID, as I am NOT THE CONSIGNEE!!!!!! This is how unhelpful and unprofessional customer services are, and worst thing, they dont even care. There is not way to contact anyone in VC over the telephone, the chat option is not working today, so all that customers got left is wait for days for email updates, and when they come, they are so useless, and pointless that nothing is resolved!!!!!! This is disgusting, absolutely disgusting. I have not received my shoes back, and I have not received my money for the sale!!!!!! I want my money paid to me now!!!!!!!!!!! I am attaching all copied of this mascqarade, called Vestiare Collective customer services, so you can see how I have been messed around by your agents for 3 weeks, - I can only imagine how the buyer feels!!!!!!!! Unacceptable, unforgivable, very low to treat customers like this!!!! please confirm when I will be receiving my money back!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

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Posted 4 years ago

“Please DO NOT RISK your money and time. I am a first time buyer, l bought a Fendi headband listed as women’s item. The process to ship is long as the seller sends the item first to them to authenticate it and then it ships to the buyer. When l received it the dust bag was so stained and it says Fendi kids. The solution? You have to sell it!!!! Through Vestiaire and then they will give you the money until it sells. SUCKS! No customer service phone, the chat takes forever and OVERALL HORRIBLE experience. Look the pictures . I swear l had never hated something like this business Vestiaire.”

Vestiaire Collective 1 star review on 21st March 2021

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Posted 4 years ago

“Customer services is non existent. No phone lines, no replies to emails - and the ‘chat’ service is only supported by AI. I have repeatedly asked for assistance with sending to Europe as the labels provided do not have the correct customs information. The automatic system is very good at sending repeated reminders to post sold items: but no response to queries as to how to. Unfortunately I will have to stop using Vestiaire as customers are facing unacceptable delays which then reflects on me as a seller! I last emailed customer services over a week ago: still no reply.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective Reviews