Name: Vestiaire Collective
Rating: 1.51

“Previous to this issue, I have only had positive interactions on Vestiaire, however, the distressing events of today have changed my views on Vestiaire and have repelled me as a customer from this point forward. After selling an item, I had seven days to ship with a courier. After three days, I receive a message from the buyer who aggressively abuses me, because I didn’t ship the item immediately, so I cancelled the transaction as I didn’t feel safe providing my address to the buyer, I blocked the buyer who is by now harassing me with disgusting verbal abuse. Despite having blocked messages, the buyer was still able to harass me repeatedly through messages on my listings. I put in a report to Vestiaire, but I only received an automated response suggesting that I block the seller through messages which I had already done. Vestiaire clearly takes no steps in protecting their community. Unfortunately for their ill thought out processes, harassment towards members, by other members is now publicly visible on their site. I have removed all of my listings and I won’t be using their services again. I highly recommend for others to also avoid.”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Yes , very good”

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Posted 2 years ago

Dear Ching, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Awful, buyer beware! no one you can speak with, just a chat system. The last chat message I got from Vestiaire Collective was "Thank you. Please give me a couple of minutes while I coordinate this concern to our expert team." That was 18 HOURS AGO! do not purchase clothes from them, and return them, YOU WILL NOT GET YOUR MONEY BACK!”

Helpful Report

Posted 2 years ago

Dear Member, We regret to hear that our team didn't get back to you yet. Rest assured that a clarification will be soon shared with you regarding the instalments charged on your order. Thank you for your understanding and rest assured of our availability to answer your questions and concerns, The Vestiaire Collective team

Posted 2 years ago

“these guys rape you on customs duties and taxes. Shipment from europe/japan to canada on clothing has been duty free some years ago, and they are still charging you 19% + 7% sales tax !!”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Efficient & effective communication User friendly platform system Clear instruction and guidance Regular processing status update make seller feel comfortable and trustworthy Efficient payment lead time”

Helpful Report

Posted 2 years ago

Dear Kit, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Absolute thieves.”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Processes are fast and easy. Updates on the product is given constantly, makes buyers purchase at ease.”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“I can easily find something that I can’t find in the shop and the price is good.”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Ich habe eine goldene Kette bei Vestaire Collective gekauft, deren Verschluss leider defekt ist. Das konnte man nicht sehen. Erst als ich 3 kleine Goldnuggets, die ich daran angehängt hatte, verloren habe ist mir der Schaden aufgefallen. Die Goldkette geht immer wieder auf und da ich sie erst 4 Tage nach Zusendung getragen habe, ist mir der Defekt erst nach den 72 Stunden für eine mögliche Rückgabefrist aufgefallen. Ich finde es unseriös, dass ich die Kette nicht zurückgeben kann, obwohl sie kaputt ist. Ich hatte durch sie einen finanziellen Schaden, auf den nach schwieriger Kommunikation insgesamt noch nicht einmal eingegangen wird. Ich kann dieses „Unternehmen „ auf keinen Fall empfehlen, weil sich der/die KäuferIn nicht auf die angepriesenen Qualitätskontrolle verlassen kann!”

Helpful Report

Posted 2 years ago

Dear Rosa, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“I bought a pair of Stella McCartney boots described as "Never Worn" and they arrived with mud in the tread on the soles and around the sides. So, they have clearly been worn!! I reported the problem straightaway and sent photos of what I received. I was told to return them so they could check them again. Some time passed, and then for the second time Vestiaire informed me that they DO match their description! They said I had 24 hours to request them returned to me or they would relist them for sale for me. They listed them for sale straightaway anyway using the same words - "Never Worn' - and at a cheaper price than I paid for them! They also emailed me to say I should reduce my price as they were overpriced! The audacity! There is no way anyone would buy these boots, and if they did - they too would have been disappointed when they received them to see they had been worn. I requested they be sent back to me as Vestiaire refused to refund me and I did not want to leave them there forever until they might have sold. I tried to talk on chat many times to Vestiaire's customer service but was ignored. I have now opened a PayPal case as I did definitely receive an item 'not as described'. The decent thing they should have done while they had them back with them - was to refund me and tell the seller off for their wrong description. But no, they are saying they are on their way back to me again! Absolutely disgusting customer service. I only hope I will win my PayPal case and be allowed to return them back to Vestiaire again and get my money back. Then, after nearly ten years buying on the site, I will NEVER buy from them again and I will tell everyone I know not to buy from them either. They are thieves.”

Helpful Report

Posted 2 years ago

Dear Linden, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“I have contacted Vestiaire AGAIN as they suggested in their generic copy and paste message, it took 24 for the same "customer service" person to get back to me and he then told me (wow, he must be Einstein) that my item was sold, apparently he totally forgot that the day before he told me that he would contact the seller, when I explained again, i got more generic replies, then that they HOPE the seller will stop stealing my pictures. SERIOUSLY, that is the approach CUSTOMER SERVICE takes? If you are on a Mac, you can't even email them, you can, but the message does not get through, you get no confirmation, so you are stuck with the halfwits in chat, I guess in their spare time (of which there must be plenty as they are not doing customer service) they are the ones who write the good reviews. As a buyer and seller, be aware if you are dealing with Vestiaire, you are taking a gamble because they have NO CUSTOMER SERVICE”

Helpful Report

Posted 2 years ago

Dear Larisa, We kindly inform that the seller has been contacted. We remind that using pictures from already existing listings is not allowed. This is why exceptional measures can be taken in case of inaction on the seller's side. Thank you for your alert and for your patience, The Vestiaire Collective team

Posted 2 years ago

“Quality control is very good.”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“This is the 2nd time that the seller @VESTIMENTA has stolen my pictures, I listed my Paco Rabanne bag Reference:30000588 on 2023-01-15 and sold it the same day, a few days after that @VESTIMENTA listed a bag with my pictures, she was not the buyer as the buyer was in the UK. I reported this to Vestiaire and was told they take care of it and the seller would get a warning, NOTHING happened, the pictures stayed online, the bag sold then 5 days ago (so months nothing happened, despite the reassurance from Vestiaire) and immediately after the bag was sold, @VESTIMENTA uploaded another bag, again using MY PICTURE. I tried to get on chat, was assured this would be taken care of, to wait, I waited 90 minutes, so I decided to send them an message via their contact form, I still have no confirmation that they have received it (something that has happened before and they never seem to take care of). This is the new listing of @VESTIMENTA - I don't have high hopes that Vestiaire will actually do something, but it is quite grating when you take pictures, spend time taking pictures and another seller simply uses them as if they were theirs, which seems to be a habit of @VESTIMENTA who has ignored my messages and seems to think my pictures are hers for the taking! The fact that Vestiaire seems to pretend that it isn't allowed but does nothing about it is actually really shocking! Online since:2023-04-13 Categories :Women Category:Bags Sub-category:Handbags Designer:Paco Rabanne Condition:Very good conditionMore info Material:Metal Colour:Gold Location:Poland, from the seller Vestimenta Reference:32536409”

Helpful Report

Posted 2 years ago

Dear Larisa, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“This is very easy for me to sell my goods”

Helpful Report

Posted 2 years ago

Dear Tammy, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“the company do not reply to emails or chat enquiries. They have lost a sale for my daughter and have her item at the warehouse. impossible to get any information”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. As provided by our teams, we invite you to provide your request on the dedicated link below: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Order #23964923 I have sold over 50 items with them I was an expert seller and out of nowhere they blocked my account I am no longer able to log in or speak to Customer service they have blocked all email messages etc, they have a pending sale from me and have stole my money and my handbag I only sale high quality brands balenciaga, Louis Vuitton, Chanel, Givenchy and they have done this to me twice . The first time it was resolved . Now it’s been one month and I haven’t heard back from them I have no other way to contact them as they have blocked me out . I would NOT trust this company with your luxury sales”

Helpful Report

Posted 2 years ago

Dear X, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us We must inform that emails are not blocked, despite the status of your account. Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“If i could give this company zero stars I would! I mailed My purse in to be authenticated four months ago. Consistently reached out by emails to follow up on the status. Every time they would send a email back stating they would get back to me in 48 hours and no one ever does. I tried The chat option and the custom service reps answer until i explAin my issue and no one reply’s back. I get a email 2 weeks ago stating that they LOST MY BAG and they will refund me. Well it’s have been four months and i still Haven’t received a refund. Just a bunch of excuses that they are working on it! Please don’t buy from this site if anything goes wrong you will not be REFUNDED!”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. Upon verification, we have noticed that our team is currently taking care of your refund request. We do apologise for the delay required to proceed to your refund, as our team is liaising with our payment partner in the meantime. We will be making sure to update you as soon as possible to share with you further updates. Thank you for your understanding, The Vestiaire Collective team

Posted 2 years ago

“Great buying experience on this site so far...”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Fast delivery and great customer service! I purchased a fake bag accidentally, but they accept me to return it, and it was really easy, also free delivery fee!”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Fast delivery..”

Helpful Report

Posted 2 years ago

Dear Susan, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective Reviews