Name: Vestiaire Collective
Rating: 1.50

“On 3-20-23 I purchased a LV zippy wallet and LV on the go bag which I thought was used in great condition based on photos and descriptions. When I received both item, I clearly they were fake because the dust bag and blue Louis Vuitton lettering and the bag handles were wrapped in plastic and the bag was folded in half and smaller than the actual on the go bag. The zippy wallet had plastic on the hardware which the REAL LV wallets or purses NEVER come with plastic wrapping around hardware or handles. Vestair Collective sold me two fake LV items!!! I reported the issue through their frustrating website and they sent me a shipping label for the refund of the zippy wallet. But they only allowed me to RELIST the on the go LV bag within 72 hrs. I relisted it and it was sold the same day so they sent me a shipping label and it was marked as authenticated shipping. When the received the bag, they said bag was non compliant meaning not authentic. So they sold me a fake bag in the first place, say I need to relist it, then said it was sold and I returned the bag in its original green packaging from VC NY address and now they are asking for the bag to be sent when they already have the bag because I had to relist it!! This has never happened to me on Tradesy but you can’t even talk to a live agent and you have to try to report via email. So frustrating, I need to be refunded $989 for the fake LV bag that they advertised as a used bag and photos of the bag in great condition which was clearly a LIE!!! They are not authenticating items being sold especially via direct shipping on their website. I will never but on Vestair Collective!! The bag and wallet came on green plastic shipping bag not even in boxes to protect the bags, smh!!”

Helpful Report

Posted 2 years ago

Dear Hee, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“We are back to the horror show, they are sending me their regular "Your items will be delisted in 7 days please confirm if you want to keep them" spam, so I am trying to log in, it throws me to the sign in page, it will not let me sign in, doesn't recognize my email. I don't know how many times I told them that there is a problem, as the problem keeps persisting, especially for Mac users (check out any board for Macs) they come back with totally absurd "Clear your cookies" it is not my cookies as it happens on every browser and several different computers. Then they try to get me on their app, I am not trusting an app of a company that obviously has the sloppiest IT on the whole planet. So for an indefinite amount of time, I can't sign in, I can't list, I can't get labels if I sell something. Customer service is a joke, chat never works and if it does (once in a blue moon), it is insane as the people there don't even have any idea how the site actually works, they don't seem to talk to other departments, emailing, you get a copy and paste reply, they don't even seem to read. It has turned from an OK site to a horror show!”

Helpful Report

Posted 2 years ago

Dear Geert, We highly regret to hear that you still cannot log into your account. We went ahead and tested your account on the following configuration : - MacBook pro running on macOS High Sierra 10.13.6 - Google Chrome version 111.0.5563.110 Upon testing it, we confirm that your account is active and accessible. Unfortunately, we do not have any other leads or recommendations to share with you than trying on the App. Thank you for your understanding, The Vestiaire Collective team

Posted 2 years ago

“Sold an item and sent the next day. I tried to find a place to log my tracking number but there isn’t a place to contact/ confirm. Messaged buyer directly with details and tracking. Two weeks later I receive an email saying the order was cancelled. I used the tracking to see it was in china with them at their sitting office. They say they cannot pay for the item as the sale is cancelled but now the $350 item is with them in their sorting office, with no solution. How is it possible to be running such a corrupt business model??”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“It is a horror show, the authentication is clueless, authentic items do not get through, however purchased items with their authentication which were fake and since their customer service is as bad as the authentication team (guess they employ clueless people for peanuts) I had to go through my credit card company. Then they have a ton of scammers who abuse direct shipping, getting in touch with Vestiaire is a horror show, copy and paste replies, like the replies you see here, generic copy and paste, cheapest shipping companies, items get lost or misdelivered, Vestiaire does not help as again, clueless staff not interested, lying to your face. If they would spend a fraction of the time on customer service (they have no phone lines, chat mostly unavailable, email clueless idiots sending copy and paste replies often not even addressing a question or request) or getting a qualified authentication team, they could be a good company. Seeing the latest review that are so nondescript and as generic as their replies, I guess they are countering the real reviews with putting their outsourced call center staff on posting fake positive reviews. Vestiaire, sort your house out”

Helpful Report

Posted 2 years ago

Dear Veronique, We highly regret to hear that you have not been satisfied by your experience on our platform. We'd like to have a look at your experience and will require more context and details. This is why we invite you to share further information, such as your username or a reference of an item that was refused by our curation team. We will be available on our App's chat, by email. Thank you in advance for your feedback, The Vestiaire Collective team

Posted 2 years ago

“Vestiare is good way to shopping vintage brand name with great price.”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Fast transaction, clear and easy to use.”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Absolute scam! Such an embarrassing service! Such a horrible attention to the sellers! This company should been investigated by the gov and police!!!”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Wanted purchased a t-shirt and jeans on their website but many of them from Dsquared2, DG, Valentino.. were couterfeit. Chep chinese copies with joke labels. Shocking!”

Helpful Report

Posted 2 years ago

Dear Igor, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“I was a top professional seller on Tradesy until Vestiaire Collective bought them out. My Tradesy listings were transferred to Vestiaire and over 100 did not transfer which had to be manually relisted. The ones that did transfer, over 500 had listing errors and I am unable to fix them myself. Vestiare ALWAYS pays late. I have to beg my Proseller manager for every single payment. My sales on Vestiaire compared to Tradesy have dropped by 90%...yes you read that correctly. There is zero customer service at Vestiaire. The website is lackluster and very difficult for a Proseller to manage inventory. Listing on Vestiaire takes over 20 minutes per item which is too long for Prosellers. The marketing of the website is very poor. The strange puppets featured on the website until a month ago were creepy. There is really nothing interesting about the Vestiaire website that draws you in and it's very stale. This has been a disaster.”

Helpful Report

Posted 2 years ago

Dear Member, Thank you for taking the time to share with us your feedback on your platform migration experience. We would like to look into it in detail and must inform that the information you have left didn't allow us to identify your account. Therefore, we kindly invite you to get back to us and provide with a reference of an item you have sold for instance. On another note, we kindly inform that payment for professional sellers are submitted to a withdrawal delay of 14 days given to the buyers, following French regulations. This will indeed have a direct impact on your payment dates. More information on professional seller payments right below : https://faq.vestiairecollective.com/hc/en-gb/articles/4408904376337-Professional-Seller-Payments?parent=4408224807057 Thank you for your understanding, The Vestiaire Collective team

Posted 2 years ago

“There are such a great variety of products and their authentication and quality check services were thorough. They messaged to inform me even a slight difference in the dimensions from the original description. So far I am happy with my purchases.”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Enjoying shopping here. Interesting pieces, better for the environment.”

Helpful Report

Posted 2 years ago

Dear Elizabeth, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“I had a super good experience with you guys.”

Helpful Report

Posted 2 years ago

Dear Karla, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Am first timer seller. Am already very frustrated with this platform. I feel like their idea is fling your precious possession for the lowest ever price so we can quickly get commission? They don't seem to understand that the bags are worth a fortune.Am finding it very stressful he”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“I am seller and I sold a Chanel cosmetic pouch last Feb.2,2023. It was shipped to Vest for authentication. Per tracking number, the item was delivered to their warehouse and Vest denied after 2 week that they didn't received the item. Mind you, they didn't informed me about the issue until I checked the status of my sale. Now Vest filed a claim on USPS but USPS denied the claim because it was already delivered to them. So Vest will not give me any refund because the claim was denied. So now, Vest has my Chanel and I lost my Chanel as well. This company is stealing packages and would try to file a claim on the courier so that they'll have the item and will use the claim to pay for your refund and at the same time they will are keeping the items. This company is a scam. I withdrew all my items on their app. Beware of this company!”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“First time shopping with Vestiaire and I was really thrilled with my purchase and it was even better than than it looked on the site.”

Helpful Report

Posted 2 years ago

Dear Tp, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“scammers took my merchandise and my money”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Please sort out your "customer service" and IT, an item is listed as a skirt when it is an evening gown, chat is "unavailable" so I should use email, I am trying to eMail you, there is not even a confirmation that you have received my request, again it seems to go nowhere, this happens frequently if people use Apple Macintosh products and try to contact you.”

Helpful Report

Posted 2 years ago

Dear Member, We regret to hear that you cannot log into your account. Please note that we could test your account on Google Chrome and highly recommend using this browser or Safari if you are a Mac user. Regarding the wrongly categorized skirt, we kindly invite you to get back to us and provide us with the item's reference, so that we can change its category. Thank you very much for your feedback, The Vestiaire Collective team

Posted 2 years ago

“Fabulous service! My purchase arrived within 7 days and was exactly as suscribes. Many thanks Virginia”

Helpful Report

Posted 2 years ago

Dear Virginia, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“I am leaving this review as a seller, as I am furious at the way Vestiaire treats sellers. Their quality control is just a joke. They will nitpick or literally make things up (such a saying a watch is not working, and then it comes back to me... actually working and on time.) Or take the worst pictures to get the buyer to cancel the sale. On a black background, with artificial light, with fingerprints and dust on it, which would make anything look bad. Obviously the buyer will say that they don't want it anymore and cancel the sale without even having a chance to look at the item. These cancellations happen a lot more than they should and it wouldn't be the case if Vestiaire did not actually profit from them: they get to charge you higher fees for 30 days when this happens, and they also charge you of flat rate of £15 each time. The way sellers are treated, the lack of customer service, the opacity, the fact that listings are non-modifiable, or that we don't have a right to respond or get in touch with the buyer (or the quality control team) in case of dispute... all of this is shameful and ends up profiting them and them only. Of course the platform gives you access to a lot of customers, but honestly, if you have a chance to sell your items elsewhere, I suggest that you do.”

Helpful Report

Posted 2 years ago

Dear Member, We highly regret to hear that two of your sales have been compromised and would like to look into it for you. Our team is currently waiting for further information regarding the watch that you have been referring to. Therefore, we kindly invite you to share with us further information on our App's chat in Me > Help. Thank you very much for your feedback, The Vestiaire Collective team

Posted 2 years ago

“I have been a happy customer withi Vestaire for around 4 years and have been happy with every purchase, it’s always as described re the condition and an authentic item. Once it’s been authenticated it’s promptly shipped with an estimated arrival date and will usually be delivered on or very near that date. I cannot comment on poor service because it’s always been very good. I feel I can buy with confidence. Highly recommend Vestiaire”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective Reviews