Name: Vestiaire Collective
Rating: 2.80

“I’m sorry Vestiaire. Too much for me already. Once you have lost chanel watches for 12 000. It was delivered to you, but dissapeared. 2!!!months I wrote you, and I heard “we are trying to find” every day. Till I wrote here to truspilot. Next day after 2 months I have received money. Now I have sold Chanel jacket for 1500€ on 6th of february. AND AGAIN! I DIDNT RECEVIE MONEY!!! I have an answer all the time : We apologize, soon you will receive mail. MAIL?! I need my money for sold item month ago! Each time I need figth for my money. If you dont send me proof of payment TODAY I will make an oficcial letter to special authority with my layer. Best regards.”

Helpful Report

Posted 6 years ago

“Please be careful when sending in a sold item, even though you include everything, and if they (Vestiare Collective) misplace or lose part of the shipment, basically you are called a liar and that you never included it, so remember to photograph your shipment box including everything you are sending. If you have sold 20+ items already (so I know what to do etc etc) and a potential buyer asks you the day before what is included in the sale, you are not going to forget to include a dustbag. And due to this the sale is void, even though I did include a dust bag, and whoever opened the box didn't see it or misplaced it, extremely poor customer service, so be very very careful.”

Helpful Report

Posted 6 years ago

“Item 5655198. They told me I'd sold my coat from "ready to ship " which means it's in their warehouse. And that id be paid within a few days.However due to a fault in the system, they kept asking me to send it to them.Called them 29 times but sale was cancelled.Anyway coat was resold and I still havnt been paid.Yes,still being asked to send it , but they still have it themselves.Latest email told me that my expert status has been taken away,reduced to no status because I didn't send it.Cest la vie !”

Helpful Report

Posted 6 years ago

“Horrible experience it was my first time buying I purchased a bag which almost seems too good to be to be true then four days later I received a message saying sorry they were late in sending the bag the next day they sent a message saying they couldn’t find the bag I’m still waiting for a refund this site basically takes your money for products it does not have his hands and you have to wait to see whether they send it or not and then wait for your refund it’s extremely inconvenient and unfair and then to compensate me they offered me a $15 coupon if I spent 150 more dollars are you kidding me I would spend two cents at this place after my experience”

Helpful Report

Posted 6 years ago

“Pésima seguridad... Vendí unos pendientes de YSL vintage el 6 de diciembre, mandé los pendientes el 10 diciembre pues era festivos los días anteriores, llegaron a Vestíare el 18 de diciembre y el 22 de diciembre dicen qué anulan la venta pues no han llegado!!!! Se firmó la recepción el 18!! No sabían dónde estaban, luego qué estaban rotos los dos pendientess(qué estaban embalados en plástico de burbujas, más papel y dentro de una caja).... El caso es qué he mandado todos los comprobantes cómo 4 veces a personas distintas y un mes después sigo sin pendientes y sin pago de los mismos.... Las respuestas son robóticas o monosílabos y siento gran impotencia con la situación! Denuncien esta práctica, igual juntos conseguiremos algo..... 😡”

Helpful Report

Posted 6 years ago

“A seller sold a different item then was listed. An hour after the order was placed I reached out to customer service to cancel and order a different item but they ignored me for four days. So did the seller. Once I finally talked to someone they said that there was nothing they could do, and that no one was to be held accountable for a seller selling me the wrong item. Now I have essentially been bullied into buying an item I do not and never wanted. Do not buy from this site, they do not have the customer’s best interest in mind.”

Helpful Report

Posted 6 years ago

“I ordered a bag that came with 2 straps and it arrived with only 1. The bag was listed as being in excellent condition and arrived looking like someone had taken a butter knife to the front of the bag. I ordered a bag in the medium size and when it arrived it was quite clearly the small size.They should really have easier access the customer service and make their website easier to navigate to help resources.”

Helpful Report

Posted 6 years ago

“ABSOLUTELY THE WORST ONLINE SHOPPING SITE EVER!! PLEASE READ ALL THE REVIEWS FROM THIS COMPANY HUNDREDS OF HORRIBLE EXPERIENCES WITH THIS COMPANY I HAPPEN TO BE ONE OF THEM!! It's been going on a month and they still won't refund my money due to seller not sending item. All they offer is drone responses and emails. And according to all the other reviews I read this company needs to be reported to the better business bureau and be shut down!”

Helpful Report

Posted 6 years ago

“I used to buy from vestiare collective until I faced my first problem. I bought a bag but the delivery company could not give me the parcel as the address was incorrect because a missprint of Vestiaire Collective and they returned it to Vestiare Collective. After 3 months still fighting with them to get my money back, basically 600€, quite a lot. Terrible Customer Service and no solution at this point. No bag and no money, I feel cheated. I wont recommend it to anyone. Save your money. Buy cheap, you pay dear”

Helpful Report

Posted 6 years ago

“Try cancelling an order a few minutes after you make it. Not possible. I spent 45 minutes waiting for support. Support basically said "sorry, can't help". Emails are 72 hour response. Phone calls will be disconnected with a message that reads "we can't help". Their claim - you ordered from an individual seller. "you have to contact that seller." How? "You have to leave comments on the web page for the item you purchased. Maybe they will see it and maybe they will cancel the order." In simple terms, do not expect any customer support or help from them. Avoid this web site and look other places. They are information down only and do not invite or want customer feedback. If it takes writing on reviews.io to get feedback, than something is fundamentally wrong with this website.”

Helpful Report

Posted 6 years ago

“I ordered an incredibly well-crafted BOGNER ski jacket from France---it's beautiful and instead of paying $2,300 retail, I got for $450. Incredibly, it arrived via DHL from France to Boston in 3 days---seriously. Thumbs Up, except for their customer service--- it's a complete joke.”

Helpful Report

Posted 6 years ago

“Terrible non existent customer service. Bought a scarf for £381 & the seller went off grid. No scarf, no money back , no help from Vestiaire . I made numerous phone calls , they tell me to contact seller on comments!! Dreadful customer service . I bought scarf on 24th October, paid immediately, they took money immediately and after that nothing”

Helpful Report

Posted 6 years ago

“BUYERS BEWARE - what a horrible experience with this company. They have the worst customer service. I haven't experienced anything this bad from a company. They are quick to take your money for a purchase and for my particular item it was listed as 'EXPRESS' to be shipped within 2 business days. It has been 12 business days and not one reply to an email - their customer service consultants all say the same thing, "your matter has been escalated" and nothing happens. It is appalling. The first and last time I will ever buy from this website. I am still waiting on an answer as to where my item is!”

Helpful Report

Posted 6 years ago

“I Love everything about this company. I always receive a swift helpful response to sent emails. The 'Make an offer button' Is fab and i find the pricing fare. If you take into consideration that the site is used Worldwide and items are sent to France for inspection and verification, Then sent to the buyer, the delivery time is good. As I choose item with care, and trust Vestiaire, I'v never had to return an item. Love them!”

Helpful Report

Posted 7 years ago

“I would not recommend this to anyone - the fees are exorbitant, the customer service terrible (I used to work in customer service for 5+ years, and I wouldn't know anyone who wrote such rude emails) and chances are you won't receive your garment for weeks. They will only cancel and refund your order if the seller doesn't send it for an entire month! They post discount codes to entice customers, but the codes don't work and then they refuse to honour them.”

Helpful Report

Posted 7 years ago

“We bought a bag from Vestiaire for our client as we are a personal shopping small company, we source items for clients. before buying the bag we communicated with the seller through the comment section, the seller was responding immediately as soon we made the purchase he stopped writing back and he did not send the bag, we are under pressure from our client to get the bag as she is gifting it. we contacted Vestiare to ask to send the bag or inform us if the bag is not for sale anymore. All what Vestiare were doing is to tel us there is no refund or cancellation before 30 days from the purchse date. It does not make sense, the seller did not send the bag so he did not receive the money, neither any fees spent, so why Vestiaire keep the money for 30 days. We asked to call the seller, they said no we cannot as we can only email him, what is the point is emailing if he did not respond to the first email saying his bag was sold? horrible service, not recommended unless it is your last option. My advise”

Helpful Report

Posted 7 years ago

“Do not order from them! They do not check the items correctly and they do not take any responsibility for not checking. I ordered a Moncler puffer from there. On the description was stated: 'vintage: no' 'very good condition' I recieved the puffer did make me suspicious about its authenticity and I made a research on the authenticity of Moncler items. I did not do this before ordering before I trusted them to do that for me. All the details (zipper, logo, ID/number) of the item i recieved did not comply with the descriptions on the expert sites online, nor did the ID-code comply with the online authenticity scanning system of the Moncler company itself. But there is an other issue: There was a metal part missing, on the drawstring of the hood. This was not described by the seller. So, they did not check with the description. Is this not what Vestiare Collective stands for? I told them, and they wanted to have a second examination of the coat. The result of the second examination was: -''This model is a vintage Moncler Puffer in very good condition for a second hand article. The certilogo did not exist at the time this model was produced.''. [Description by the seller: 'vintage: no']. About the missing metal part they just said: ''We regret that this element is missing and would like to propose a 15 euro voucher to address this anomaly. '' I did not accept the voucher, as I wanted my money back. What they did was, they send it back to me and let me know that I can relist it if i like.”

Helpful Report

Posted 7 years ago

“I FOOLISHLY PURCHASED SOME ITEMS OF FINE JEWELRY FROM VC. NEEDLESS TO SAY - NOT ONE ITEM MADE IT HERE AS IT SHOULD. SO FAR, TWO ARE MISSING IN TRANSIT. ONE - DHL CLAIMS TO HAVE DELIVERED WHICH IS AN IMPOSSIBILITY AS I HAVE BEEN HOME ILL FOR THE LAST 3 WEEKS. BUYER BEWARE. THEY ALSO CHARGE VAT ON USED ITEMS WHICH IS NOT THE USUAL WAY OF DOING BUSINESS. I KNOW THIS AS I HAVE BEEN PURCHASING JEWELRY FROM OVERSEAS FOR DECADES. THEY ALSO MAKE NO EFFORT TO REFUND YOUR MONEY. IF I DO NOT RECEIVE THE GOODS - WHICH DHL CLAIMS THEY DELIVERED - I SHALL HAVE TO CONTACT MY BANK AND PLACE THE ITEMS IN DISPUTE. AT LEAST THAT WAY THE MONEY WILL BE FROZEN AND, HOPEFULLY, RESOLVED IN MY FAVOR. DO NOT PURCHASE A THING FROM THEM.”

Helpful Report

Posted 7 years ago

“Will never buy from this place. I order an item, but seller never since item in for QC. Vestiaire wanted me to keep messaging seller, while they only send out one email. Seller never replied. My issue with Vestiaire on they customer service is really bad. And they have a policy that you have to wait 30 day from purchase for either seller send in item or transaction is cancelled. And then wait another 3-7 days for refund. Needless to I will not shop on here no more”

Helpful Report

Posted 7 years ago

“Avoid the seller JDParis Avoid the seller JDParis I've ordered a jacket from the "trusted" seller JDParis - yes I am writing so you can avoid her!!!! which she never sent to VC (perhaps she realised it was not going to pass their condition evaluation?, who knows?) After a week I asked her: have you sent the jacket? She answers "of course I did, please don't bother me". Well after another week I called VC where they told me her tracking code was never activated which means she LIED to me. What should a decent company do? Cancel it immediately. VC keeps our money up to 30 days and keep calling their sellers "trustful"... Run away from VC as fast as you can, Rebelle is way better.”

Helpful Report

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email

Vestiaire Collective Reviews