Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.95

2.0 Rating 723 Reviews

24 %

of reviewers recommend Vestiaire Collective

Company Reviews

Metrics

2.0

Based on 723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective 1 star review on 8th September 2025

Elif K

Vestiaire Collective 1 star review on 20th February 2025

Anonymous

140

Anonymous

Anonymous // 01/01/2019

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“Horrible experience it was my first time buying I purchased a bag which almost seems too good to be to be true then four days later I received a message saying sorry they were late in sending the bag the next day they sent a message saying they couldn’t find the bag I’m still waiting for a refund this site basically takes your money for products it does not have his hands and you have to wait to see whether they send it or not and then wait for your refund it’s extremely inconvenient and unfair and then to compensate me they offered me a $15 coupon if I spent 150 more dollars are you kidding me I would spend two cents at this place after my experience”

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Posted 5 years ago

“Never, NEVER buy from this site!”

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Posted 5 years ago

“Pésima seguridad... Vendí unos pendientes de YSL vintage el 6 de diciembre, mandé los pendientes el 10 diciembre pues era festivos los días anteriores, llegaron a Vestíare el 18 de diciembre y el 22 de diciembre dicen qué anulan la venta pues no han llegado!!!! Se firmó la recepción el 18!! No sabían dónde estaban, luego qué estaban rotos los dos pendientess(qué estaban embalados en plástico de burbujas, más papel y dentro de una caja).... El caso es qué he mandado todos los comprobantes cómo 4 veces a personas distintas y un mes después sigo sin pendientes y sin pago de los mismos.... Las respuestas son robóticas o monosílabos y siento gran impotencia con la situación! Denuncien esta práctica, igual juntos conseguiremos algo..... 😡”

Helpful Report

Posted 5 years ago

“Where do I start! I wouldn’t buy or sell from this site. If there was another online site in Europe I would use them. Bought jacket which wasn’t fully compliant and VC gave me a reduced price BUT in the form of a credit note to be used on a future purchase and with a time limit of 3 months! They would not reduce the price from the jacket that wasn’t compliant. They said it’s their policy. VC is unethical and unjust business policy. Do NOT use this company. If you have to I urge you to only use PayPal to pay for purchases as that protects you against VC. Secondly, they only charged 15% import fees from outside Eu until I mentioned on site that buying internationally saves us 20% in import fees. As soon as I made this comment vc increased their import charges to 35% which is higher than the standard import fees of 34%. Do NOT buy internationally off this site. Use the RealReal instead if you’re going to buy internationally. Vc are crooks as they send parcels internally probably filling out certain description criteria so not to pay import fees and instead of saving buyers money, they charge us 35% making money off buyers at 20%. So basically they pay the gov only 15% fees but charge buyers 35% keeping the difference for themselves. Greedy unethical b’stards.”

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Posted 6 years ago

“A seller sold a different item then was listed. An hour after the order was placed I reached out to customer service to cancel and order a different item but they ignored me for four days. So did the seller. Once I finally talked to someone they said that there was nothing they could do, and that no one was to be held accountable for a seller selling me the wrong item. Now I have essentially been bullied into buying an item I do not and never wanted. Do not buy from this site, they do not have the customer’s best interest in mind.”

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Posted 6 years ago

“I ordered a bag that came with 2 straps and it arrived with only 1. The bag was listed as being in excellent condition and arrived looking like someone had taken a butter knife to the front of the bag. I ordered a bag in the medium size and when it arrived it was quite clearly the small size.They should really have easier access the customer service and make their website easier to navigate to help resources.”

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Posted 6 years ago

“ABSOLUTELY THE WORST ONLINE SHOPPING SITE EVER!! PLEASE READ ALL THE REVIEWS FROM THIS COMPANY HUNDREDS OF HORRIBLE EXPERIENCES WITH THIS COMPANY I HAPPEN TO BE ONE OF THEM!! It's been going on a month and they still won't refund my money due to seller not sending item. All they offer is drone responses and emails. And according to all the other reviews I read this company needs to be reported to the better business bureau and be shut down!”

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Posted 6 years ago

“I used to buy from vestiare collective until I faced my first problem. I bought a bag but the delivery company could not give me the parcel as the address was incorrect because a missprint of Vestiaire Collective and they returned it to Vestiare Collective. After 3 months still fighting with them to get my money back, basically 600€, quite a lot. Terrible Customer Service and no solution at this point. No bag and no money, I feel cheated. I wont recommend it to anyone. Save your money. Buy cheap, you pay dear”

Helpful Report

Posted 6 years ago

“Try cancelling an order a few minutes after you make it. Not possible. I spent 45 minutes waiting for support. Support basically said "sorry, can't help". Emails are 72 hour response. Phone calls will be disconnected with a message that reads "we can't help". Their claim - you ordered from an individual seller. "you have to contact that seller." How? "You have to leave comments on the web page for the item you purchased. Maybe they will see it and maybe they will cancel the order." In simple terms, do not expect any customer support or help from them. Avoid this web site and look other places. They are information down only and do not invite or want customer feedback. If it takes writing on reviews.io to get feedback, than something is fundamentally wrong with this website.”

Helpful Report

Posted 6 years ago

“If I could give 0 I would! Awful seller experience! They can’t authenticate real item from fake. They started to charge buyers extra authenticate fees a few months ago but have no real expert, real Chanel expert can spot a real Chanel label and their tweed quality easily!!!!! I send an 200% authentic guaranteed Chanel jacket to them and they cannot authenticate it, so I sent a screenshot of billing info to them, and also requested them to have this jacket authenticate by any Chanel boutique or trusted third party authentication. WHY don’t you have it authenticate somewhere else?? You have no real experts at your team. If you have no guilt, why not authenticate by Chanel or trusted 3rd party first???? This makes me so mad. Once I get my item back. I will have Chanel boutique authenticate my item, Chanel won’t accept fake item for alterations!!! And I will also have third party authenticate it, by then I will have enough paperwork from real experts and authorities to sue you by stating my item it’s fake!!! I will also report to Better Business Bureau. This is what they sent me: Your item Manteau Chanel ref: 3772440 has been checked by our team of experts. Unfortunately, they were not able to confirm its authenticity due to the following reasons: Finitions noncompliant Label noncompliant As stated in our Terms and Conditions of sale, since this item does not match the quality standards set by the brand, we will return this item to you upon receipt of a $12 cheque to cover the costs of shipping. Please send your payment to the following address: Vestiaire Collective - SRM 33 boulevard Général Martial Valin 75015 Paris France Please note that we will store your item at our Head Office for a period of 6 months from the date it was declared non compliant. After this date your item will be disposed of. Now not only I lost the time and money. It’s so crazy long to even get my item back! I will not selling my items on VC any more!!!! Sellers please stay far away from this disgusting platform cost you arms and legs of selling fees!!!!!! Please click all the bad reviews here, I am glad I am not the only one have the same awful experience!!!! Stay far away from them if you don’t want headaches!!! Sellers boycott this monopoly shady business! 35% selling fees!!!!!”

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Posted 6 years ago

“I ordered an incredibly well-crafted BOGNER ski jacket from France---it's beautiful and instead of paying $2,300 retail, I got for $450. Incredibly, it arrived via DHL from France to Boston in 3 days---seriously. Thumbs Up, except for their customer service--- it's a complete joke.”

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Posted 6 years ago

“Terrible non existent customer service. Bought a scarf for £381 & the seller went off grid. No scarf, no money back , no help from Vestiaire . I made numerous phone calls , they tell me to contact seller on comments!! Dreadful customer service . I bought scarf on 24th October, paid immediately, they took money immediately and after that nothing”

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Posted 6 years ago

“BUYERS BEWARE - what a horrible experience with this company. They have the worst customer service. I haven't experienced anything this bad from a company. They are quick to take your money for a purchase and for my particular item it was listed as 'EXPRESS' to be shipped within 2 business days. It has been 12 business days and not one reply to an email - their customer service consultants all say the same thing, "your matter has been escalated" and nothing happens. It is appalling. The first and last time I will ever buy from this website. I am still waiting on an answer as to where my item is!”

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Posted 6 years ago

“They sent me a fake blazer/jacket screwed up in a small cardboard box with ripped lining and dirty sleeves. They told me to send it back which I did 1 week ago. They now ignore me.... I guess I lost 200 euros.”

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Posted 6 years ago

“I Love everything about this company. I always receive a swift helpful response to sent emails. The 'Make an offer button' Is fab and i find the pricing fare. If you take into consideration that the site is used Worldwide and items are sent to France for inspection and verification, Then sent to the buyer, the delivery time is good. As I choose item with care, and trust Vestiaire, I'v never had to return an item. Love them!”

Helpful Report

Posted 6 years ago

“I would not recommend this to anyone - the fees are exorbitant, the customer service terrible (I used to work in customer service for 5+ years, and I wouldn't know anyone who wrote such rude emails) and chances are you won't receive your garment for weeks. They will only cancel and refund your order if the seller doesn't send it for an entire month! They post discount codes to entice customers, but the codes don't work and then they refuse to honour them.”

Helpful Report

Posted 6 years ago

“We bought a bag from Vestiaire for our client as we are a personal shopping small company, we source items for clients. before buying the bag we communicated with the seller through the comment section, the seller was responding immediately as soon we made the purchase he stopped writing back and he did not send the bag, we are under pressure from our client to get the bag as she is gifting it. we contacted Vestiare to ask to send the bag or inform us if the bag is not for sale anymore. All what Vestiare were doing is to tel us there is no refund or cancellation before 30 days from the purchse date. It does not make sense, the seller did not send the bag so he did not receive the money, neither any fees spent, so why Vestiaire keep the money for 30 days. We asked to call the seller, they said no we cannot as we can only email him, what is the point is emailing if he did not respond to the first email saying his bag was sold? horrible service, not recommended unless it is your last option. My advise”

Helpful Report

Posted 6 years ago

“Please Don't Trust Them I bought a very expensive bag in 'Very Good Condition' but when it arrived, it was clearly damaged and in a poor condition. I did get a refund in the end but I had to be very persistent. Vestiaire Collective then re-listed the same bag for a higher price than I had originally paid. I couldn't believe it! I tried to leave comments about this on the re-listed page but Vestiarie keeps deleting my posts. Don't trust them. Here is the item number, take a look for yourself, it's still for sale. 5050033”

Helpful Report

Posted 6 years ago

“Do not order from them! They do not check the items correctly and they do not take any responsibility for not checking. I ordered a Moncler puffer from there. On the description was stated: 'vintage: no' 'very good condition' I recieved the puffer did make me suspicious about its authenticity and I made a research on the authenticity of Moncler items. I did not do this before ordering before I trusted them to do that for me. All the details (zipper, logo, ID/number) of the item i recieved did not comply with the descriptions on the expert sites online, nor did the ID-code comply with the online authenticity scanning system of the Moncler company itself. But there is an other issue: There was a metal part missing, on the drawstring of the hood. This was not described by the seller. So, they did not check with the description. Is this not what Vestiare Collective stands for? I told them, and they wanted to have a second examination of the coat. The result of the second examination was: -''This model is a vintage Moncler Puffer in very good condition for a second hand article. The certilogo did not exist at the time this model was produced.''. [Description by the seller: 'vintage: no']. About the missing metal part they just said: ''We regret that this element is missing and would like to propose a 15 euro voucher to address this anomaly. '' I did not accept the voucher, as I wanted my money back. What they did was, they send it back to me and let me know that I can relist it if i like.”

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Posted 6 years ago

“I recently purchased some trainers from VC, advertised as in good condition (i.e. used but well cared for). (ref. 19198850) They were dirty, down at heel and had clearly been worn in all weathers. I paid over £100 for them, trusting to VC's policy of vetting all items before sending them to the buyer, for which service they charge a hefty commission. I feel a complete dupe. When I complained they suggested I should re-sell them - I would be ashamed to offer them to someone else. I will no longer be using them and have closed my account. I have had good experiences with them, but it is definitely not worth the risk. Avoid.”

Helpful Report

Posted 6 years ago

Vestiaire Collective is rated 2.0 based on 723 reviews