Name: Vestiaire Collective
Rating: 1.51

“I have ordered a few items thus far. My first order was delivered to me with absolutely no issues. The last order was cancelled as it didn’t meet authentication checks. I was refunded immediately without any hesitation. It makes the process not only easier but feel more secure knowing that someone is checking the item, making sure it is correct and fits the description.”

Helpful Report

Posted 2 years ago

Dear Julie, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Diferentes cuentas con diferentes nombres compran los artículos muy baratos y luego lo revenden, ese es el negocio.”

Helpful Report

Posted 2 years ago

Dear Juan, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Not designed for selling. It is too difficult to post, ship, vet and wait for approval from buyers before you know whether an item has actually sold. Their vetting process leaves much to be desired. I listed an item as medium gray, which was flagged to a buyer because it was actually known as “Steele” or something officially by the mfg. l lost the sale twice bc buyers were only notified of the flag, not why. Impossible to “chat” and receive any cohesive answers, after a long lapse in initiating contact. Kept trying to get me to lower prices significantly though my items were selling for my desired and deserved price. All in all, I question the maturity of judgment of those behind the brand. I was continually encouraged to connect with interested buyers in more of a social media exercise than acting as a committed marketplace vendor. Vestaire may be a great venue for buyers, but not for sellers. They wasted too much of my time.”

Helpful Report

Posted 2 years ago

Dear Jana, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“The worst experience ever! Screenshots will say everything better than words but I will say this. I got delivered a parcel to a locker that I never got a code to open . I pounded them for 10 days every day, to help me resolve it because the parcel would be sent back to the seller if I don’t get it from the locker in 10’days They kept feeding me generic “we are working on it” Nothing happened … the parcel got returned and then they messaged me that they will issue a refund This is just appalling, they never did anything to help me and just sat waiting for it to be sent back I won’t be surprised if they Dont give me my refund either Fckn crooks”

Helpful Report

Posted 2 years ago

Dear Jekaterina, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“I wanted to purchase a Chanel vintage bag, when the bag sent to your specialist to do a final check, the found that the bag two of the corners was dyed. And asked me whether want to buy or to cancel. Very professional 👏”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Paid over £1200 for a bag that passed their authentication checks , It is counterfeit i even had it checked by another company who said they cannot pass it as authentic. I contacted Vestiaire who said to post it back to them and they would check it again. They then contacted me stating again it was authentic. I went on chat with them many times but kept going around in circles. I asked for a managers contact details and was told no there wasn’t anyone who I could speak to .”

Helpful Report

Posted 2 years ago

Dear Mary, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Avoid Vestaire Collective.”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“WORST customer service!! They take days/ weeks to reply, sometimes worse, no reply at all. And professional seller partners ignore emails too!! The site has so many bugs (technically). WORST selling platform!!”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“As usual their "experts" from quality control are not able to read or they do not bother to read, if you mention that a vintage item was professionally refurbished and the alterations are invisible when worn, they then reject it for said alterations. This is beyond a joke. Do they pay so little that they can't afford people who are able to read?”

Helpful Report

Posted 2 years ago

Dear Larisa, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“As a seller, I got my sale cancelled by the quality team and when I tried to understand what happened the customer service team had to escalate it as they didn't understand it neither (all the info was in a description the quality team didn't check at all). Customer service team takes ages to answer and their answers are never accurate or helpful, they pass the ball from one person to the other and can take weeks for one issue to be sorted. You get constantly banned from the chat as they use a robot to capture words as simple as 'my details' without reading the context. Considering their fees are that high would be expected a better service for sellers. I cannot give my opinion as a buyer.”

Helpful Report

Posted 2 years ago

Dear Paula, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“I really used to love Vestiaire.. Until last night. I recieved a bag which I paid 1700 euro + 45 euro for Vestiaire checking that the bag was as listing which I would assume is the same as controlling that whats in the listing comes with the bag. Vestiaire failed to do so. The original box and the card/certificate of the bag was missing. Why do I pay 45 euro for shipping and controlling the item? I got back to Vestiaire asking to get a refund for the shipping since some things were missing or to send me what was missing.. (one reason for buying this bag was that original box and certificate was included) They offered me a refund for the bag if I sent it back to them. The thing is im happy with the bag, but I would like the box and certificate or refund.. Im sure a well managed company would offer refund or to send me all the things in the listing especially since Ive paid 45 euro for them making the control.. Im very disappointed with Vestiaire.. Also the 1700 euro bag was really badly packed. It was scrambling around in the box it was sent in without extra packing.. Everyone makes mistakes thats fine but if you are a serious company youll try to resolve it easy and fast and you would have 5 stars instad of 1! Shame on you Vestiaire!”

Helpful Report

Posted 2 years ago

Dear Tina, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Le 01/09/2023 je l'ai commandé (N° de commande : 69458009 - Dame Montre Rolex Datelust 26 mm (Réf. 22227343) sur vestiaire collectif Conformément à l'article L. 221-18 du Code de la consommation, j'exerce mon c rétractation. En conséquence, veuillez me restituer dans les meill et au plus tard dans les 14 jours suivant la réception courrier, la somme de 5100 dollars que je vous ai ve ma commande, conformément aux dispositions de l'i 221-24 du Code de la consommation. Je vous ai rendu la montre le 02/01/2023. Sinon, je serais contraint d'engager des poursuites pEnale”

Helpful Report

Posted 2 years ago

Chère Charbeaux, Nous sommes sincèrement navrés d’apprendre votre insatisfaction et vous remercions d’avoir pris le temps de nous en informer. Nous nous sommes fixés pour objectif de transformer l’industrie de la mode, de part nos actions et à l’aide de notre Communauté d’activistes ! Vos retours nous sont précieux et vous proposons ainsi de nous contacter, afin de revenir vers vous concernant votre demande. Pour ce faire, nous vous inviterons à nous contacter directement depuis une de nos méthodes ci-dessous : https://faq.vestiairecollective.com/hc/fr/articles/360002463657-Nous-contacter Nous vous remercions par avance pour votre compréhension. L’équipe Vestiaire Collective

Posted 2 years ago

“This is the worst company. Why are they still in business? I was a seller who was harassed by them because they wanted to control my pricing. I left and posted my experience here. They replied that they would contact me to discuss the issue. I never heard from them. Do not hold your breath if you think they care enough to follow up. They don’t. I bet it's a bot auto replying to our complaints. As long as people keep shopping on their site and they are turning a profit, they will never change.”

Helpful Report

Posted 2 years ago

Dear Julie, We are truly sorry to hear that you have not received the expected support from our teams! Please rest assured that we are constantly working on improving our services, thanks to your feedback. We unfortunately could not identify any contacts based on the email address you have shared. Therefore, we kindly invite you to get back to us in Me > Help and provide with further information, so that we can identify your request. Thank you in advance for your contact, The Vestiaire Collective team

Posted 2 years ago

“Following questions I ask and I got the answer,A bit slow bit by bit but not to hard to understand.”

Helpful Report

Posted 2 years ago

Dear Yanisa, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“My voucher code of 100 € will expire in April, but it does not seem to work. In the chat you promised to contact me but I have been waiting for days ...”

Helpful Report

Posted 2 years ago

Dear Giovanna, We are truly sorry to hear that you have not received the expected support from our teams! Please rest assured that we are constantly working on improving our services, thanks to your feedback. Our team will be charged to answer your requests within an average of 24 hours and here is a link to find all our contact methods for easy access : https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Thank you for your understanding and see you really soon ! The VestiaireCo team

Posted 2 years ago

“Easy to negotiate and buy. Also authentication service invaluable.”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“I would rate it ZERO stars if I could. Absolute worst customer service of any platform I’ve ever dealt with. Lack of follow up & inaccurate records. Very frustrating 4 months with this disastrous site.”

Helpful Report

Posted 2 years ago

Dear Judi, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“NO CUSTOMER SERVICE IF SOMETHING GOES WRONG I purchased a bag which was physically reviewed by an expert. The bag is materially different from the description measurements. The description is for a bag which is 40cm wide and I confirmed this before purchasing. The arrived and is 30cm instead. 1- There is no point in paying to have an item physically checked if the check misses something as simple as the measurements. 2. There is no customer service on orders once received. Although I immediately reported this to VC. Their customer service is not on call 24hrs as stated. the only way to communicate is a chat which is not monitored. There has been no reply from the char or email. This is the second item I purchase and have a number of items listed. This is my first time using their Customer Service and I have to say I will not deal with this company again, unless I get this resolved in the next 24hrs.”

Helpful Report

Posted 2 years ago

Dear Danaice, We are getting back to you regarding the defects observed on your recent purchase. As provided by our, team it has been agreed to proceed to a counter-expertise on your item. Make sure to find attached to our team's email the return label to ship your item back for a counter-expertise. Once we receive your item, we will get back to you within 7 working days to confirm the results of our second checks. Thank you for your understanding, The Vestiaire Collective team

Posted 2 years ago

“I purchased a handbag from Vestiaire Collective, spending $1.6K and received an empty box. I contacted them immediately while still standing at the FedEx location where I picked up my order. They had me send photos of the box, photos of my ID, a handwritten statement of what happened, and all they did with that is call FedEx to start an investigation. Fedex found nothing wrong with their shipment and then Vestiaire replied back to me after a week and a half of waiting to say "I'm so sorry for the disappointment and inconvenience this has caused." and then suggested I contact FedEx myself in the hopes that they reopen the investigation while not offering a refund or any recourse whatsoever. Basically saying too bad, we are taking your money and you don't get a bag…. I did contact FedEx and they said exactly what anyone would expect and were completely reasonable in saying "we found nothing unusual or incorrect in our service and the box wasn't damaged or opened so we can't be of much help". Throughout my entire chain of emails and chat history with Vestiaire I repeatedly asked them why the shipment of the bag from the seller to their authentication location was a different weight as shown in the tracking than the shipment of the bag from the VC authentication location to me. They never acknowledged this question, and I asked it several times. How does a package weight drop to almost nothing? But alas, much easier for Vestiaire Collective to blame Fedex than investigate their own operations. Also, in order to get in contact with Vestiaire Collective customer care agent, you have to navigate your way through a chat bot to determine what you are contacting them about before they connect you with a live agent…and one of the options you can select is "received an empty box"…. So I am definitely one of many people with this issue if they have that as a common customer inquiry option listed in their chat! So I paid $1.6K and am left with an empty box, 25+ useless emails and zero trust for Vestiaire Collective. The worst customer service I have ever received online shopping. Ever. This is a fraudulent operation. The last email I received from them said "we are working hard to resolve this issue".....after almost 4 weeks? What could they be doing? Organizing search parties for my bag? I think not.”

Helpful Report

Posted 2 years ago

Dear C A, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“On 09/01/2023 I ordered it (Order no.: 69458009 - Lady Rolex Datelust 26mm Watch (Ref. 22227343) on collective changing room In accordance with article L. 221-18 of the Consumer Code, I exercise my right of withdrawal. Consequently, please return to me as soon as possible and at the latest within 14 days of receipt of this letter, the sum of 5100 dollars that I paid you when placing my order, in accordance with the provisions of article I. 221-24 of the Consumer Code. I returned the watch to you on 02/01/2023. Otherwise, I would be forced to initiate criminal proceedings against you”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective Reviews