Login
Start Free Trial Are you a business? Click Here

Vestiaire Collective Reviews

2.0 Rating 723 Reviews
24 %
of reviewers recommend Vestiaire Collective
2.0
Based on 723 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 54%
Accurate And Undamaged Orders
Greater than 59%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Vestiaire Collective 1 star review on 8th September 2025
Elif K
Vestiaire Collective 1 star review on 20th February 2025
Anonymous
Vestiaire Collective 1 star review on 20th February 2025
Anonymous
Vestiaire Collective 1 star review on 20th February 2025
Anonymous
Vestiaire Collective 1 star review on 20th February 2025
Anonymous
Vestiaire Collective 1 star review on 20th February 2025
Anonymous
Vestiaire Collective 1 star review on 20th February 2025
Anonymous
140
Anonymous
Anonymous  // 01/01/2019
Hello, Please avoid this extremely unprofessional site! I experienced same problem with "Shipped by tomorrow" purchase. It was not sent even couple of days later, no one bother to inform you about delay, no idea when it will be delivered finally and it seems that I will not need it anymore by that time because the purchase was made for specific event! So disgusting and unprofessional. And so pity that I didn't read all those negative reviews about them before I made this purchase. I will definately demand refund for that!
Helpful Report
Posted 8 years ago
if I could then I would give this 0 star for such ridiculous customer service and how they managed to lost 4 items that I sent for sale. They lost my Gucci watch, damaged my Dior Bag and lost it when they return it to me, now i recently sold my Hermes wallet and Stella Mc cartney, they also lost them without any idea how to track or simply send me an email saying : we would cancel your sale item and keep your disposal in further investigation which you would never hear back from them because they simple leave it in a hole forever. I would take it further action to customer right in tribunal court if they dont get back to me. Horrible!!!!
Helpful Report
Posted 8 years ago
Items as described arrived quickly.
Helpful Report
Posted 8 years ago
Vestiaire Collective is rated 2.0 based on 723 reviews