Name: Vestiaire Collective
Rating: 1.95

“I FOOLISHLY PURCHASED SOME ITEMS OF FINE JEWELRY FROM VC. NEEDLESS TO SAY - NOT ONE ITEM MADE IT HERE AS IT SHOULD. SO FAR, TWO ARE MISSING IN TRANSIT. ONE - DHL CLAIMS TO HAVE DELIVERED WHICH IS AN IMPOSSIBILITY AS I HAVE BEEN HOME ILL FOR THE LAST 3 WEEKS. BUYER BEWARE. THEY ALSO CHARGE VAT ON USED ITEMS WHICH IS NOT THE USUAL WAY OF DOING BUSINESS. I KNOW THIS AS I HAVE BEEN PURCHASING JEWELRY FROM OVERSEAS FOR DECADES. THEY ALSO MAKE NO EFFORT TO REFUND YOUR MONEY. IF I DO NOT RECEIVE THE GOODS - WHICH DHL CLAIMS THEY DELIVERED - I SHALL HAVE TO CONTACT MY BANK AND PLACE THE ITEMS IN DISPUTE. AT LEAST THAT WAY THE MONEY WILL BE FROZEN AND, HOPEFULLY, RESOLVED IN MY FAVOR. DO NOT PURCHASE A THING FROM THEM.”

Helpful Report

Posted 6 years ago

“Dear all, I will never ever use this application. I have sent chanel watch for 12 000€. And TNT company deivered to the place on 21th of December at lunch. AND TILL NOW I DONT HAVE ANY INFORMATIPN WHERE IS MY WATCH!!! They just write me that they try to investigate. I have prove of delivery. Im sorry, but its not about 100€. Even not about 1000€. Its 12 000€ !!!! I can understand holidays etc. But!!! Is have past 9!!!working days. Is it normal? I dont have watch, i dont have money. 100% i will sue to that company. But Its very nervous, I will need to pay to my layer. I am a huge buyer, and i will make an amazing BAD rewier for that site, if you dont find the watch and give my money.”

Helpful Report

Posted 6 years ago

“Avoid Vestiaire Collective at all costs. As the vast majority of reviews suggest, the company only stands behinds it sellers, and cares nothing for customer service or satisfaction. I ordered a Ghurka duffel bag from a private seller on December 14, 2018. When the bag arrived, it very obviously did not match the seller's description or pictures. The seller described the bag as "Tan GHURKA Canvas Cavalier II No. 97 Twill Duffel Bag. Leather trimmed zip top bag with gold-tone hardware" and described the cloth as "beige." The bag I received has very bright, tangerine orange leather trim, nowhere in the listing was the color orange mentioned, and the photos of the listing had been manipulated in such a way as to make the leather appear to be the more traditional and common Ghurka tan. I do not like orange, and would not have purchased the bag if I had any suspicion that the leather was orange. I contacted Vestiaire customer service through their website on 12/25 about the discrepancy in the listing. I received no response (Vestiaire disputes this. They claim to have responded on Dec. 26th. There is no message from them in any folder in my email, spam, trash, or otherwise. Oddly enough, all of their later emails came through with no issue, including a satisfaction survey they will obviously ignore, judging by all the reviews). I contacted them again via email on 12/28, and when they finally responded on 12/29, the only option they offered me to resolve the situation was to re-list the bag for sale with them (which includes a "small handling fee" I would be charged for that great honor, should the item eventually sell). Essentially, I am stuck with an expensive, but ugly, duffel bag that I will never use, all because that Vestiaire Collective does not stand behind the integrity of their listings, and allows dishonest sellers to describe an item in any way they please, no matter how untruthful or misleading. No one with any degree of English literacy would think think "tan" or "beige" describes bright orange, but apparently the quality and authenticity "experts" at Vestiaire Collective, who were supposed to have inspected the item for compliance prior to shipping, would disagree. Long story short. DO NOT BUY THROUGH VESTIAIRE COLLECTIVE! Even if an item is blatantly not as described, they will not allow returns of items purchased from private sellers through their web service. No matter the condition or description, Vestiaire Collective does not value its customers enough to correct those situations in a meaningful manner, and the overwhelming number of bad reviews are a testament to their nonchalant customer service attitude. Believe the bad reviews.”

Helpful Report

Posted 6 years ago

“Will never buy from this place. I order an item, but seller never since item in for QC. Vestiaire wanted me to keep messaging seller, while they only send out one email. Seller never replied. My issue with Vestiaire on they customer service is really bad. And they have a policy that you have to wait 30 day from purchase for either seller send in item or transaction is cancelled. And then wait another 3-7 days for refund. Needless to I will not shop on here no more”

Helpful Report

Posted 7 years ago

“Avoid the seller JDParis Avoid the seller JDParis I've ordered a jacket from the "trusted" seller JDParis - yes I am writing so you can avoid her!!!! which she never sent to VC (perhaps she realised it was not going to pass their condition evaluation?, who knows?) After a week I asked her: have you sent the jacket? She answers "of course I did, please don't bother me". Well after another week I called VC where they told me her tracking code was never activated which means she LIED to me. What should a decent company do? Cancel it immediately. VC keeps our money up to 30 days and keep calling their sellers "trustful"... Run away from VC as fast as you can, Rebelle is way better.”

Helpful Report

Posted 7 years ago

“This company has no way of cancelling items ordered in error and their customer services just cut & pastes platitudes when you try to complain. No way of escalating a complaint - you are completely at their mercy. Avoid at all costs.”

Helpful Report

Posted 7 years ago

“I have just signed up to Trustpilot only to leave this review. I have never been compelled to leave a negative review on a site like this until my experience with Vestiaire. Last Christmas I bought a pair of cufflinks for my partner. The item never arrived. After numerous calls I was assured someone would get back to me within 3 days. After not hearing anything from them and calling another several times I was told they would now get back to me within 30 days and that every time I called I would be put to the back of the queue! ...Talk about tying a customer's hands behind their back!! I took it upon myself to contact the postal service in France and was told that Vestiaire had not put enough postage on the item and it was being held at their local post office. I called Vestiaire to tell them this and ask them to increase the postage (the French post office were unable to accept payment from me, only the sender). I was told that I was again at the back of the queue and they would contact them within a month. I said that they weren't able to hold it for that long and that I wouldn't receive the gift before Christmas. After not hearing anything back I asked for the postal service to track the package and they said it was no longer on their system. i requested a refund from Vestiaire and was told I wouldn't receive it until the case had been investigated. Still nothing. I only received a refund when I had to get Payal legal team involved. After having to resort to messaging via Instagram I was offered a 50 euro gesture to cover my calls to them. Almost a year later I still haven't received it. I have recently been back in touch with them about it and was told their accounting team would be in touch within 3 days. 2 weeks later and still nothing. No response to my follow-up email. I am having to now leave 'comments' on instagram in the hope it will get their attention. I have never in my life had such bad customer service.”

Helpful Report

Posted 7 years ago

“Very poor customer service. I live in the US and purchased for the first time. The item was from a US seller, but after purchasing and waiting 14 days, the seller had not shipped. So I looked at the seller profile and realized she had listed two items in 2014 and there has been no activity before that and since 2016 (questions about the items in 2016). Other sites I buy and sell on check with sellers who have been inactive or whose listings remain with no activity so that buyers do not tie up money for items no longer available. You now tell me I have to wait 30 days and if you have not recieved the item by then I will have my money returned within 48 hours. You have really bad reviews. I am shocked at how many but not surprised.”

Helpful Report

Posted 7 years ago

“Please please please AVOID this awful company !!!! Not worthy of 1 star but no option for zero stars. They sold my limited edition Louis Vuitton bag for £200 less than it was listed for without my consent. As a result I asked them to return 3 other LV bags I had listed with them. They stuffed all 3 into a plastic bag and then a flimsy cardboard box with absolutely NO packaging, inside or outside any of the bags. They had been listed by them as in "very good condition". The state of them when I got them back was shocking - I cried! They look like they've been run over. I sent them photos, shipping tickets, everything but all they did was offer me £100 off my next order - as if! They currently have a pair of Gucci shoes and a leather top of mine but I am too scared to ask for them back as they will arrive similarly battered or more likely be "lost". Absolutely outrageous behaviour. They are registered in France so court action is a last resort but I am seriously considering it.”

Helpful Report

Posted 7 years ago

“I bought a pair of Hermès heels from a private seller in good condition. But what I received was a pair of defect shoes, where the right heel could not be used. I contacted customer service and the approved a second quality control. After a long time, they finally got back and said that they could not return my money since worn shoes can have flaws and defects. This really pisses me off because I have no issues with flaws but a DEFECT is much more serious. If the shoe is defect, then they cannot be used, so it should've been stated in the description! So in conclusion, I ordered a pair of shoes which were supposed to be in decent condition, but got defect shoes instead. I reached out to customer service but they handled the matter poorly. Therefore, I will NOT return as a customer and I do NOT recommend them.”

Helpful Report

Posted 7 years ago

“Vestiaire lost my £370 shoes and did not respond to my email asking them to investigate it!! Appalling customer service. I am so upset”

Helpful Report

Posted 7 years ago

“;Lovely service, prompt shipping, poor relation to the seller as they refused to contact me but overall, very very happy my piece came flawless and exactly as described.”

Helpful Report

Posted 7 years ago

“Avoid this website! Absolutely outrageous customer service. The website is a disgrace, although I continuously delete my old address it reappear in the additional information in my profile, resulting in a pair of very expensive boots getting sent out to the wrong address. I have been told on numerous occasions there is nothing they can do and no way of contacting the seller, I can simply leave a comment on the items page. I am reporting this site to trading standard as I am constantly hearing of issues through friends. Please avoid this company! Still no response to any emails.”

Helpful Report

Posted 7 years ago

“I made an offer on a Saint Laurent bag on July 27th, the seller counter offered and I accepted, purchased and paid for the bag. I wait 30 days to find out Vestiaire contacted the seller and was told the bag was not available! I received my refund immediately but I still see the seller has the bag for sale again for a higher price. I got no answers, nothing! I will never buy from them again!!!!!”

Helpful Report

Posted 7 years ago

“I ordered a purse that as listed as in "very good condition", and the seller wrote " Bag comes in great and clean condition, only the 2 leather straps are curling up a bit from storage ". The purse looked really old and was totally damaged, de-colorated, scratched, everything. I made a complain and the costumer support with photos and they reply that they don't offer returns! What about making their job of assuring the articles are in the condition that they were listed?! Do not trust this people, they just collect your money.”

Helpful Report

Posted 7 years ago

“My experience with Vestiare Collective has been nothing but a nightmare. I purchased a handbag and never received the order , i have chased them up several times including emails and kept being told that i have to wait for the logistics team to inform me. At the end of it all the parcel is now being returned back to them without it reaching me at all. Their customer service team were extremely unprofessional and rude. I will never purchase anything from them again.”

Helpful Report

Posted 7 years ago

“I bought a silver pandora bracelet. it’s FAKE their quality and authenticity control is a joke. Never buy on this site!”

Helpful Report

Posted 7 years ago

“Wish I could do 0 stars! I bought a pair of shoes which stated they are very condition. Once they arrived turned out they are completely ripped on one side making them unwearable. Basically they could be thrown out. Contacted Vestiaire about it since I don't understand how shoes that are unwearable destroyed have been check and named "very good condition" by their quality control team. Their answer was that they do not do refunds, the quality control terms are just a guideline and do not have to state damage (LOL) and that if I am unhappy I can relist them for sale ... W T F Well sorry I am not a liar like the people working in Vestiaire and I cannot see myself selling a faulty pair of shoes thats unwearable while claiming it's good condition and hiding the fault on the photos as well as NOT writing about this in the description.”

Helpful Report

Posted 7 years ago

“I purchased two items from Vestiaire Collective on the same day 13th of October 2017. The first item, a Balmain blazer arrived promptly as stated. However, the moment it arrived I opened the box and immediately emailed Vestiaire Collective requesting a refund because the blazer arrived was not as the images show. It arrived in a light green/blue almost teal color, NOT the deep green hunter color Balmain jacket shown on their site. After 7 emails back and forth thier representative told me that they would not honor the refund because it was not returned within the two weeks stated. It was in fact returned within 8 days. I then provided to them all the documents including the shipping reciepts. Their next response was that they will not refund due to a slight difference in color. This is not a slight difference in color; The item listed on their site is the iconic hunter green Balmain, the one I received is a teal blue. There is nothing similar about this. Obviously Vestiaire Collective had no intention of honoring their own policies. I requested to speak with a manager and the response I received a week later was that I needed to change the address in my account so they could return the jacket to me, or it would be destroyed! Vestiaire Collective is a dishonest company who does not follow their own stated policies, and obviously does not care for their clients. I will not shop here again, and I do not recommend them to anyone for any reason.”

Helpful Report

Posted 8 years ago

“They sold me a fake wallet and although they refunded for me for the wallet they did not refund me for the third party authentication charge I incurred to validate my intuition that the wallet was a counterfeit.”

Helpful Report

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective Reviews