Name: Vestiaire Collective
Rating: 2.80

“Did not receive full refund: I purchased a Chanel pin for $460 that didn’t pass VC inspection. They only refunded me $419 claiming I do not get refunded for fees! Total BS! I’ve had purchases before that didn’t pass and this is the first time they’ve kept my $! I will never buy from this site again!”

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Posted 4 years ago

“I sent them three items which they accepted immediately. When they didn't sell, Vestiaire kept recommending I lower the price. I did that and then decided I would rather get them back and give them away. I can't get Vestiaire to return them. Email upon email has yielded no results. It's incredibly frustrating.”

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Posted 4 years ago

“I have had a sold item sitting waiting to be collected /paid for for 7 days and no help or response from my attempts to reach vestiare- useless customer service DONT USE”

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Posted 4 years ago

“Sold an authentic Chanel jacket in excellent condition. My listing had over 10 photos detailing the inside and outside of the jacket. I shipped the item right away to VC. I just received an email from them stating they are canceling the order because they could not verify authenticity and I must pay 12 Euros to get my $3K jacket back plus bank transfer fees! Wow! What a racket! Why didn’t they contact me first before canceling the sale. I emailed them (their customer contact info is so hard to locate on the site) with proof that my Chanel jacket is authentic including photos from the Chanel catalog showing the serial number, buttons etc on the catalog matches the details on my Chanel jacket. I am so angry. What a rip-off site. They are in the wrong here. Their authenticator is an amateur and should be fired. I will not back down because I know I am right. My Chanel jacket is authentic.”

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Posted 4 years ago

“Will NEVER sell on VC again. I have tried to sell 6 items on VC and with TWO of them I had an issue. The other one was a Gucci handbag bought by myself directly from Gucci store and the listing was been refused. The other case were my Dolce & Gabbana shoes which were sold. Still the buyer could return them. No explanation to me why the return was possible. Again, the shoes were bought by me directly from store and in impeccable condition (many pics were attached). I mean, my experience with this place had been Beyond bad. I contacted the customer service (ie chat, no possibility to call) and there was this annoyingly polite but oh so ignorant SA who repeated that my issue is been taking care of. The only thing I got was this: rest assure, our IT team (what??!!) will take a good look on this. In the other place it was their Management and legal department that was taking care of my issue. Rest assure. O-M-G!!!! Pretty speechless after my experience. How to fight against the System??”

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Posted 4 years ago

“They force you to use direct shipping and then pick Hermes, the worst shipping company in the UK, so I sold an item and shipped, promptly on the 2nd of September, since the 6th there is no update on it, only they experiencing problems, Hermes refuses to talk to me, as Vestiaire issued the label. Vestiaire now demands my official ID, we are in the UK, since I don't travel abroad I have no passport, official IDs do not exist in the UK, also they want an SMS that the parcel has been dropped off, Hermes does not provide that, however it is registered in the system and Hermes claims since Monday at 8AM: We've got your parcel and it's on its way but a major event is slowing us down. We'll get it to you as soon as we can. Today is the 10th, Friday, so for 5 working days no update, and of course if the parcel is not delivered I won't get paid, my Missoni cardigan will be lost, Vestiaire demands things to "investigate" that you can't give them because they do not exist... Additionally, with their "direct shipping" you always run the risk of a buyer swapping the item or damaging it to be able to force a return!”

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Posted 4 years ago

“I sold a chanel jacket, and they lost brand extra button and tissue bag when they inspected it! Got replied from support team after 2days, “yes we lost it ssomehow we could do nothing at all”…”

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Posted 5 years ago

“Wish I looked at here before I used this website. They sent me horrible dirty shoes and when I complained and wanted a refund they say ok send us back we will give you a full refund and then their “expert team” decided the shoes are ok so they didn’t refund my money back. Every word is lie from the beginning to the end. I am going to small claims court to get my refund, if anyone has the same problem I am planning to start a class action lawsuit. Untrustworthy, low quality company”

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Posted 5 years ago

“I purchased a "legitimate" chanel scarf. It was a FAKE. Absolutle joke. Photos of the scarf were not the scarf that I received. DO NOT USE THEM.”

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Posted 5 years ago

“I sold a Chanel Blazer and FedEx lost it. Vestiaire didn’t do anything about it. I’m out my 1200$ Chanel blazer. They also sold me a Chanel purse that was broken. Toggle missing from strap. Isn’t useful.”

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Posted 5 years ago

“Zero Star is the proper score for this company. Customer Service, Expert Control Team, no one works their field well. If you don't want to waste your time, energy and money, don't even think to use their service.”

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Posted 5 years ago

“SELLER- not good site for selling. Use Poshmark instead. French company - takes longer to list and they don't translate english properly. They also don't have enough buyers so takes too long to sell anything. Listed brand new LV Neverfull on Poshmark/Tradesy & Vestiare. Sold with multiple offers on the other sites within 2 days - full asking. This site - NOTHING. Why? Because they "recommend" a price and if you don't do as they ask - they block your listing from being viewed. So as a seller this site is not worth it. They also bombard you daily with emails - and constant demand for you to lower the price. Compared to the others - this site is the worst. Tradesy is good but it takes 3 weeks for you to get your money. So Poshmark is the best.”

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Posted 5 years ago

“A corrupt business :bought 2 pair of shoes, paid their auth fees but got 2 wrong shoes. VC forced me to pay both return shipping costs, after returning the 2 shoes in one package, they claim only 1 pair was received then weeks of arguing VC asking for handwritten docs, auto respnses etc. they refuse to refund and said to deal with it through my bank. Dont trust the 5 star reviews. SITE IS FULL OF FAKES!!! https://www.trustpilot.com/review/fr.vestiairecollective.com?b=MTYyMjY2MTY5NDAwMHw2MGI3ZGEzZWY5ZjQ4NzBhOT”

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Posted 5 years ago

“Constantly spamming newsletters into my email box. AND i did not subscribe. I have communicated NUMEROUS times, and they still spam newsletter. PLUS. there are false advertisement on the website. check out this listing: https://www.vestiairecollective.com/women-clothing/coats/non-signe-unsigned/chinchilla-non-signe-unsigned-coat-13057886.shtml Reference: 13057886 It's a cheap rex rabbit (chinchilla)coat, but the seller says it's chinchilla. The price difference can be ten times more. The seller outragely LIE about the product and mislead customers and it's still allowed on the website. VC don't have the expertise to check authencitity of the item.”

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Posted 5 years ago

“Customer service, inept, and unwilling to deal correctly when things go wrong. I have been a seller and a buyer on this platform and three times I have complained about errors in pricing. For example, negotiating and accepting an offer, confirmed by email, only to find that Vestiaire the. lowers the sale price, I presume they adjust according to exchange rate variables, this is unacceptable, the bottom line is, they short pay and refuse to rectify same. They did say this would be rectified and then backtracked after item shipped to buyer. Multiple emails to multiple agents, all with vague responses. This company is untrustworthy. You cannot buy with confidence, and, you cannot sell and trust that they will pay you the correct amount. AVOID THIS PLATFORM.”

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Posted 5 years ago

“Actually terrible; I’m not sure how this company is still going. Terrible customer service - actuallly, nonexistent customer service. I really wouldn’t use them and would advise others not to.”

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Posted 5 years ago

“I just wanted to warn anyone considering selling on this platform. After selling for 20+ years on various websites (eBay, Etsy, Grailed, Poshmark), I can say with confidence that Vestiaire Collective is the worst due to the following reasons: 1. You hafta take all new photos to resell. Your listing can still be rejected for no good reason whatsoever; 2. Offers aren’t binding. Buyers can just make Offers without following through and there’s absolutely no consequences on their end; 3. Items have to be sent, by FedEx, to their HQ in NYC. A bit of a hassle that further delays the selling process; 4. Items can still be rejected with no real proof/explanation. I’m not talking about fake items, but I just received an email with “alterations” as the reason, but my item has never been altered; 5. ZERO customer service. The extent of their customer service is email. Their chat is automated. No phone number whatsoever. Overall, it’s just a waste of time for Sellers. They make Sellers jump through hoops just to get their listing up, then seem to do whatever they can to prevent the sale from happening. Very strange set-up.”

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Posted 5 years ago

“I used to think VC was a pretty good place to buy and sell products, and I picked up some good things there. I never bought or sold very expensive designer products, as I didn't trust it that much. But since Brexit, as a UK seller, things have gone downhill so much. I had to really push to get help on customs documents, which they should provide automatically, and they've had rows with DHL so it's sometimes been hard to send stuff using their labels. Most recently I had to contact DHL to arrange shipping, and they said they have LOADS of calls about VC problems, and that VC are using an old system that is obsolete. Is this what a professional company does?! And what is more, since Brexit VC claim that it's not possible for UK sellers to sell kids-wear or other products like glasses... they say they'll sort it, but it's been months, so I can't shift half my inventory. Most recently an item has been stuck for some reason, no idea if it's customs or what, as no information given. For the whopping fee they charge on sellers, I expect better. The customer service is pretty poor, passing buck or saying they'll get back later. And the standard of English is so bad that it's almost unintelligible. I'm already selling on other platforms, think I'll leave until VC gets its act together. I liked selling on VC because it was easy, but with all the problems I'm having what is the point?”

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Posted 5 years ago

“If you received the email below from Vestiaire, would you feel confident in their customer service? Looks like a randomly cut and pasted form letter. Luxury goods, maybe. Luxury service? NOT. I understand your what are you facing right now. Sorry to hear that has caused you. Thank you for informing us about your concern. Don't worry I will raised your concern to our management. And no worries you will get back soon and upon checking once you banned by seller you will get back soon after a week. Sincerely apology for the inconvenience. I will remain available if you need help I will be happy to assist you.”

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Posted 5 years ago

“So far it's been 17 since I should have been paid for a sale, and each time I talk to them they promise me they will fix it. They havn't fixed anything but move the date back again and again and again. DO NOT SELL ITEMS ON VESTIAIRE! Customer service is incompetent, they don't read up on what has happened, they just give you the same vague responses over and over. I finally got a manager call scheduled. They called me 3 times. Each time I picked up, and could hear noise in their end, but no one answered me when I spoke. Then they just hung up. Chat also just leaves when they find it fitting. So you are stuck not being able to do anything about it. I have filed a complaint to the EU about their site, and told the other people on twitter to do the same.”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email

Vestiaire Collective Reviews