Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.95

2.0 Rating 723 Reviews

24 %

of reviewers recommend Vestiaire Collective

Company Reviews

Metrics

2.0

Based on 723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective 1 star review on 8th September 2025

Elif K

Vestiaire Collective 1 star review on 20th February 2025

Anonymous

140

Anonymous

Anonymous // 01/01/2019

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“bad bad bad don’t get involved. No information on their website so you don’t know why the deal is cancelled. please beware”

Helpful Report

Posted 4 years ago

“Been trying to get a refund for a delicate jumper I received that smelled of mould from quite a distance! I always pay for QC checking, they checked it twice and found it "conformed to the pictures"... duh! Now my only option is to relist, so that someone else can suffer the same fate (still losing the QC check, transport and custom fee money). Terrible customer service, the site is designed so you'll have a hard time talking to anyone, then those people just tell you they have terms and conditions to respect. There are always dodgy sellers on second hand website, but this terrible QC check gives you a false sense of security and they are quite incompetent (and apparently devoid of sense of smell).”

Helpful Report

Posted 4 years ago

“AVOID BUYING FROM THEM. THEY DON'T REFUND YOU ANYTHING IF THE SELLER LIES IN THE LISTING I bought a Chanel jacket on Vestiaire Collective. The pictures look amazing, only that when I received it I realized they missed all the defects of the item. Pictures are professionally taken and used careful lighting and deliberately the side of the jacket with defects. I sent them back, and they dared to say that it fits the description. If you think you are buying from a safe source with quality control, you think wrong, as they only care about selling as many as possible. Once it's out, it's out. Shameless company. I'm sure they will go bankrupt soon with more and more customers realizing this.”

Helpful Report

Posted 4 years ago

“This is a review based on all 4 transactions that I had with “Vestiaire” before I hit the delete button on them. All 4 transactions had their own set of issues big or small. My first attempt to purchase from Vestiaire was unsuccessful, because the third party seller did not disclose the accurate measurements and condition of the clothing to me. The Vestiaire’s authentication staff caught the seller issue early. They contacted me about their findings, received a “disapproval” decision from me, and terminated the transaction for me. Vestiaire received the authentication fee for doing their job correctly. Seems like a good honest platform to do buying and selling on, right? Well, wait for it….. My second attempt to purchase was successful. However, before Vestiaire were shipping my purchase out to me, they were supposed to send me an email regarding their findings, which they did not. They skipped the whole step of reporting their findings, and only emailed me about their shipment to me. I did not get to ask the authentication staff any questions or address my concerns. Luckily, the item matched the description from the third party seller, so the purchase was considered a success. Vestiaire got their authentication fee, even they did not contact me before shipping out my purchase. My third attempt to purchase, was fishy in 2 ways: (1) At the seller’s end of the table, seller responded to Vestiaire claiming the item is still available, so how come the seller did not send it to Vestiaire within the stated deadline? (2) With Vestiaire as the middleman, I contacted them about the progress of this transaction, one staff said the seller shipped it and it just arrived at Vestiaire, while on the same day, another staff said the seller told them the item is no longer available, so I will receive a refund. Only one of these 2 responses from Vestiaire could be truth, right? Long story short, I took the refund before things got so bad and so ugly in the next, the forth, and the final transaction. The forth attempt shown me as a buyer, all the DISHONEST and UGLY aspects of VESTIAIRE as a platform for buying and selling vintage clothings. In fact, because of their authentication process, buyers get a false sense of security thinking it is “safe” to shop at Vestiaire. Well, HELL NO ! First off, the third party seller description stated the item was “never worn”, “excellent condition”, “perfect without any flaws” (see photo attached). Then the photos of the item were not being displayed “flat”, which makes it hard for the buyer to check the item properly (see photos attached). Seller was hoping the buyer would just take her words for the condition and click the buy button. I purchased the item, it was shipped to Vestiaire for authentication, but this item is “full of damages” and VESTIAIRE’S AUTHENTICATION STAFF DID NOTHING (the staff’s name is Diane). Please see all the attached photos for yourself. There are damages to the jacket’s all 3 front closures in one way or another, with some parts completely missing, and “pills” are everywhere inside the jacket, an indication that “never worn” is a complete lie. I have requested Vestiaire for the refund of the authentication fee that they do not deserve, and $30 for the parts and labor cost to fix and dry clean the jacket and make it wearable again, a total of $50. Vestiaire did not approve my extremely reasonable request to make things right. Since then I have deleted everything Vestiaire, including their “customer / user unfriendly app”. They really made it super difficult, confusing, and extremely time consuming before any customer could gain a clear pathway just to contact the customer support with problems / issues. If you are a buyer or a collector (just like me) of vintage clothings, please avoid major stress in life by steering clear away from Vestiaire. I have had far better lucky on eBay using PayPal as my payment method.”

Vestiaire Collective 1 star review on 30th November 2021

Helpful Report

Posted 4 years ago

“What on earth is going on with these people? A week ago they accepted my Isabel Marant jeans but few days later i went away and had to remove it. When i got back uploaded it again and this time it was rejected! They weren’t sure about authentity. Same item!!!”

Helpful Report

Posted 4 years ago

“5 weeks has passed since my item was supposed to be delivered and it hasn’t yet arrived. The customer service is beyond appalling. In order to open an investigation that my item hasn’t been delivered, bearing in mind they have told me it hasn’t been delivered as per the tracking information, I have to submit a hand wrote letter as well as share my personal ID. The whole company is a joke. The reviews are terrible. Absolutely disgusting. Avoid this service and website.”

Helpful Report

Posted 4 years ago

“The most incompetent customer service team EVER! As a seller, the platform will never ever be on your side, and you will be left begging for your own money to be transferred to you. I have sent the purchased item the next day after the purchase (on the 30th of September) via Direct Shipping. A. Hermes delivery lost the package for 4 days. B. It was delivered to a drop off location on the 8th and has been there ever since. (it is the 22nd now) C. The buyer has been notified multiple times to collect the item (ONLY after I asked Vestiaire to, cos they don’t do anything themselves) D. I have now been contacting customer service for two weeks, with no resolution, no support, absolutely no accountability while the platform is still keeping and claiming MY MONEY. The package has not been accounted for almost a month! It can literally be anywhere, in a puddle somewhere, getting stomped on, in a bin and yet SOMEHOW Vestiaire claims that it is still my responsibility and when or rather IF the customer collects it and something is wrong with it, it's my responsibility and I will not get paid for it! (It was a brand new item by the way, with all the tags, hygiene stickers, labels and a dust bag)!!! That is absolutely disgusting service, impossible to get. in touch with, they refuse to give me a contact email for a manager or a team leader and just say "it is what it is". DO NOT USE THIS PLATFORM IF YOU DO NOT WANT TO LOSE YOUR MONEY.”

Helpful Report

Posted 4 years ago

“Most horrible service. Please do not use them. All of the reviews below are completely accurate. The customer service is a joke. If only I could post my email chains on this site - my item has been missing for a month now and they keep telling me to call Hermes (the courier) even though they know very well you cannot speak to Hermes. They keep saying “I will personally follow your order and get back to you in 7 days” and guess what- they don’t get back to you. This company is a joke. I recommend to buy and sell elsewhere.”

Helpful Report

Posted 4 years ago

“Did not receive full refund: I purchased a Chanel pin for $460 that didn’t pass VC inspection. They only refunded me $419 claiming I do not get refunded for fees! Total BS! I’ve had purchases before that didn’t pass and this is the first time they’ve kept my $! I will never buy from this site again!”

Helpful Report

Posted 4 years ago

“I sent them three items which they accepted immediately. When they didn't sell, Vestiaire kept recommending I lower the price. I did that and then decided I would rather get them back and give them away. I can't get Vestiaire to return them. Email upon email has yielded no results. It's incredibly frustrating.”

Helpful Report

Posted 4 years ago

“I never received my order. It is the worst eshop I have ever seen. They shipped my order with a carrier that they chose and it was lost. afterwords I told them that I didn’t receive my order and they told me that they would investigate this case .after three weeks investigation I haven’t been refunded yet .they hold my money and tell me every three days that they need more days to find out what happened. They knew from the beginning that I didn’t receive my order but they just delay the refund Because they want to keep my money it’s so simple they are fraud.”

Helpful Report

Posted 4 years ago

“Their verification team is a joke. Tried listing 2 bags from LV which were bought MYSELF directly from flagship stores. Provided them with all photos, receipts, tags etc. Then got refused cause they were not able to confirm authenticity. Like, why? You had all details, everything was right there. Who are you employing to do these verification? Trained monkeys?”

Helpful Report

Posted 4 years ago

“I have had a sold item sitting waiting to be collected /paid for for 7 days and no help or response from my attempts to reach vestiare- useless customer service DONT USE”

Helpful Report

Posted 4 years ago

“Sold an authentic Chanel jacket in excellent condition. My listing had over 10 photos detailing the inside and outside of the jacket. I shipped the item right away to VC. I just received an email from them stating they are canceling the order because they could not verify authenticity and I must pay 12 Euros to get my $3K jacket back plus bank transfer fees! Wow! What a racket! Why didn’t they contact me first before canceling the sale. I emailed them (their customer contact info is so hard to locate on the site) with proof that my Chanel jacket is authentic including photos from the Chanel catalog showing the serial number, buttons etc on the catalog matches the details on my Chanel jacket. I am so angry. What a rip-off site. They are in the wrong here. Their authenticator is an amateur and should be fired. I will not back down because I know I am right. My Chanel jacket is authentic.”

Helpful Report

Posted 4 years ago

“Will NEVER sell on VC again. I have tried to sell 6 items on VC and with TWO of them I had an issue. The other one was a Gucci handbag bought by myself directly from Gucci store and the listing was been refused. The other case were my Dolce & Gabbana shoes which were sold. Still the buyer could return them. No explanation to me why the return was possible. Again, the shoes were bought by me directly from store and in impeccable condition (many pics were attached). I mean, my experience with this place had been Beyond bad. I contacted the customer service (ie chat, no possibility to call) and there was this annoyingly polite but oh so ignorant SA who repeated that my issue is been taking care of. The only thing I got was this: rest assure, our IT team (what??!!) will take a good look on this. In the other place it was their Management and legal department that was taking care of my issue. Rest assure. O-M-G!!!! Pretty speechless after my experience. How to fight against the System??”

Helpful Report

Posted 4 years ago

“They force you to use direct shipping and then pick Hermes, the worst shipping company in the UK, so I sold an item and shipped, promptly on the 2nd of September, since the 6th there is no update on it, only they experiencing problems, Hermes refuses to talk to me, as Vestiaire issued the label. Vestiaire now demands my official ID, we are in the UK, since I don't travel abroad I have no passport, official IDs do not exist in the UK, also they want an SMS that the parcel has been dropped off, Hermes does not provide that, however it is registered in the system and Hermes claims since Monday at 8AM: We've got your parcel and it's on its way but a major event is slowing us down. We'll get it to you as soon as we can. Today is the 10th, Friday, so for 5 working days no update, and of course if the parcel is not delivered I won't get paid, my Missoni cardigan will be lost, Vestiaire demands things to "investigate" that you can't give them because they do not exist... Additionally, with their "direct shipping" you always run the risk of a buyer swapping the item or damaging it to be able to force a return!”

Helpful Report

Posted 4 years ago

“I sold a chanel jacket, and they lost brand extra button and tissue bag when they inspected it! Got replied from support team after 2days, “yes we lost it ssomehow we could do nothing at all”…”

Helpful Report

Posted 4 years ago

“Wish I looked at here before I used this website. They sent me horrible dirty shoes and when I complained and wanted a refund they say ok send us back we will give you a full refund and then their “expert team” decided the shoes are ok so they didn’t refund my money back. Every word is lie from the beginning to the end. I am going to small claims court to get my refund, if anyone has the same problem I am planning to start a class action lawsuit. Untrustworthy, low quality company”

Helpful Report

Posted 4 years ago

“APPALLING CUSTOMER SERVICE. BEWARE. THEY TREAT YOU AS SCUM, and steal your items, while putting the blame on you. TO AVOID AT ALL COSTS.”

Helpful Report

Posted 4 years ago

“They keep using my data for marketing in violation of GDPR.”

Helpful Report

Posted 4 years ago

Vestiaire Collective is rated 2.0 based on 723 reviews