Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 2.46

2.5 Rating 593 Reviews

37 %

of reviewers recommend Vestiaire Collective

Company Reviews

Metrics

2.5

Based on 593 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Live Chat, Email

Vestiaire Collective 1 star review on 8th September 2025

Elif K

Vestiaire Collective 5 star review on 20th December 2024

Anonymous

Vestiaire Collective 1 star review on 17th September 2024

Anonymous

Vestiaire Collective 1 star review on 3rd September 2024

Luis Filipe Guimaraes

Vestiaire Collective 1 star review on 17th July 2024

Anonymous

Anonymous // 01/01/2019

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“Please please please AVOID this awful company !!!! Not worthy of 1 star but no option for zero stars. They sold my limited edition Louis Vuitton bag for £200 less than it was listed for without my consent. As a result I asked them to return 3 other LV bags I had listed with them. They stuffed all 3 into a plastic bag and then a flimsy cardboard box with absolutely NO packaging, inside or outside any of the bags. They had been listed by them as in "very good condition". The state of them when I got them back was shocking - I cried! They look like they've been run over. I sent them photos, shipping tickets, everything but all they did was offer me £100 off my next order - as if! They currently have a pair of Gucci shoes and a leather top of mine but I am too scared to ask for them back as they will arrive similarly battered or more likely be "lost". Absolutely outrageous behaviour. They are registered in France so court action is a last resort but I am seriously considering it.”

Helpful Report

Posted 7 years ago

“I bought a pair of Hermès heels from a private seller in good condition. But what I received was a pair of defect shoes, where the right heel could not be used. I contacted customer service and the approved a second quality control. After a long time, they finally got back and said that they could not return my money since worn shoes can have flaws and defects. This really pisses me off because I have no issues with flaws but a DEFECT is much more serious. If the shoe is defect, then they cannot be used, so it should've been stated in the description! So in conclusion, I ordered a pair of shoes which were supposed to be in decent condition, but got defect shoes instead. I reached out to customer service but they handled the matter poorly. Therefore, I will NOT return as a customer and I do NOT recommend them.”

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Posted 7 years ago

“Vestiaire lost my £370 shoes and did not respond to my email asking them to investigate it!! Appalling customer service. I am so upset”

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Posted 7 years ago

“;Lovely service, prompt shipping, poor relation to the seller as they refused to contact me but overall, very very happy my piece came flawless and exactly as described.”

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Posted 7 years ago

“Avoid this website! Absolutely outrageous customer service. The website is a disgrace, although I continuously delete my old address it reappear in the additional information in my profile, resulting in a pair of very expensive boots getting sent out to the wrong address. I have been told on numerous occasions there is nothing they can do and no way of contacting the seller, I can simply leave a comment on the items page. I am reporting this site to trading standard as I am constantly hearing of issues through friends. Please avoid this company! Still no response to any emails.”

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Posted 7 years ago

“I made an offer on a Saint Laurent bag on July 27th, the seller counter offered and I accepted, purchased and paid for the bag. I wait 30 days to find out Vestiaire contacted the seller and was told the bag was not available! I received my refund immediately but I still see the seller has the bag for sale again for a higher price. I got no answers, nothing! I will never buy from them again!!!!!”

Helpful Report

Posted 7 years ago

“I ordered a purse that as listed as in "very good condition", and the seller wrote " Bag comes in great and clean condition, only the 2 leather straps are curling up a bit from storage ". The purse looked really old and was totally damaged, de-colorated, scratched, everything. I made a complain and the costumer support with photos and they reply that they don't offer returns! What about making their job of assuring the articles are in the condition that they were listed?! Do not trust this people, they just collect your money.”

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Posted 7 years ago

“I bought a silver pandora bracelet. it’s FAKE their quality and authenticity control is a joke. Never buy on this site!”

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Posted 7 years ago

“I purchased two items from Vestiaire Collective on the same day 13th of October 2017. The first item, a Balmain blazer arrived promptly as stated. However, the moment it arrived I opened the box and immediately emailed Vestiaire Collective requesting a refund because the blazer arrived was not as the images show. It arrived in a light green/blue almost teal color, NOT the deep green hunter color Balmain jacket shown on their site. After 7 emails back and forth thier representative told me that they would not honor the refund because it was not returned within the two weeks stated. It was in fact returned within 8 days. I then provided to them all the documents including the shipping reciepts. Their next response was that they will not refund due to a slight difference in color. This is not a slight difference in color; The item listed on their site is the iconic hunter green Balmain, the one I received is a teal blue. There is nothing similar about this. Obviously Vestiaire Collective had no intention of honoring their own policies. I requested to speak with a manager and the response I received a week later was that I needed to change the address in my account so they could return the jacket to me, or it would be destroyed! Vestiaire Collective is a dishonest company who does not follow their own stated policies, and obviously does not care for their clients. I will not shop here again, and I do not recommend them to anyone for any reason.”

Helpful Report

Posted 8 years ago

“They sold me a fake wallet and although they refunded for me for the wallet they did not refund me for the third party authentication charge I incurred to validate my intuition that the wallet was a counterfeit.”

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Posted 8 years ago

“Hello, Please avoid this extremely unprofessional site! I experienced same problem with "Shipped by tomorrow" purchase. It was not sent even couple of days later, no one bother to inform you about delay, no idea when it will be delivered finally and it seems that I will not need it anymore by that time because the purchase was made for specific event! So disgusting and unprofessional. And so pity that I didn't read all those negative reviews about them before I made this purchase. I will definately demand refund for that!”

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Posted 8 years ago

“if I could then I would give this 0 star for such ridiculous customer service and how they managed to lost 4 items that I sent for sale. They lost my Gucci watch, damaged my Dior Bag and lost it when they return it to me, now i recently sold my Hermes wallet and Stella Mc cartney, they also lost them without any idea how to track or simply send me an email saying : we would cancel your sale item and keep your disposal in further investigation which you would never hear back from them because they simple leave it in a hole forever. I would take it further action to customer right in tribunal court if they dont get back to me. Horrible!!!!”

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Posted 8 years ago

“Items as described arrived quickly.”

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Posted 8 years ago

Vestiaire Collective is rated 2.5 based on 593 reviews