Name: Vestiaire Collective
Rating: 2.46

“I had sold a beautiful vintage Hermès scarf for $170. While listing the item, I was asked where I would be shipping from. I listed the item as being sold from South Korea. I'm an American expat and my account has my American bank information but I don't currently live in the States. This caused Vestaire to issue me a shipping label shipping from America despite asking where I was shipping from. They could not reissue a different label and stated that I could either ship the item to them at my own cost or change my bank information to a korean bank and re-list the item- losing out on a seller. I had to cancel the sale. I love the idea of Vestaire but it has so many flaws imbedded in their system, and customer service representatives are incredibly incompetent and not properly trained. Just today, I asked how one can comment on a person's wishlist. The rep said that not possible only in item comments can you leave a message. Umm, I received a comment on my wishlist from another seller on my wishlist and wanted to learn how to do that myself, which is why I contacted them. They don't even know the company they work for or what sellers and buyers can do on their site. Its ridiculous.”

Helpful Report

Posted 5 years ago

“Not very professional company. Many times received a good which was verified by the team of Vestiaire but was either damaged or in bad state and they would still charge you 9€ and put a tag that the article is ‘ in a very good state’. Just a bunch of lazy french workers who try to profit easily.”

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Posted 5 years ago

“I just received my first purchase on this site and was very pleased! It is a beautiful Missoni dress which looks practically new and arrived timely (considering it traveled from France to Italy and then to me in Florida!) I was very surprised to read the negative reviews on this site. Hopefully they will not let me down on my next purchase!”

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Posted 5 years ago

“Please chose other company if you wish to sell efficiently and less stressful. The customer service of VC is non existed. Not only you are going to wait forever in the chat service, the assistants are never helpful and most of the time quite rude and passive aggressive. The commission is also way too high for the poor service they provided. Though the delivery system is fine, for my stand point, it is just another reason for them to overcharge the fee for service. Also the famous "authentication" that VC is pushing is not effective at all, not only sometimes you have to wait up to on3 month to be checked, the authentication sometimes is not even accurate as one of my cousins used the app and still end up receiving replica product as well. For the policy...this is the worst part, if you are a seller on VC, and if you read carefully on their policy, you will realise that there is essentially no seller protection whatsoever. Not only the full protection is granted to the buyers, the seller has no say in buyer's claim and has to be forced to accept whatever outcome the 'expert team' made which essentially is just whatever the buyer claim. In conclusion, this is not a platform that provide what they claim to the users, and furthermore, they can careless of what you want as long as they make profits. There is so many other amazing platforms out there that I have used and loved, but VC is just the worst of everything I have ever used. If you chose to use VC, try not to sell anything that is over 200 dollar, it will be too risky if anything goes wrong.”

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Posted 5 years ago

“useful site, made some purchases and is authentic !!”

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Posted 5 years ago

“I am over here sick. I purchased a LV from Vestiaire Collective bag and DHL delivered it to the wrong address..... its an address where I use to live. I did not give VC them that address I updated it in the companies system before I ordered it ...however somehow DHL was given my old address. Now the bag is in never never land. I was able to CHAT with someone at Vestiaire Collective about what happened. I was told to send a handwritten letter along with my ID saying that I don't have the bag. I was told to be patient. In the meantime, I have paid for a bag that I don't have in my possession. My issue is that I updated the address BEFORE I purchased to I am confused to why it was sent to my old address.”

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Posted 5 years ago

“a star is too much for this company. but unfortunately minus 1mio does not exist. very very very disappointed with the service of this company. Very unprofessional Customer Service. Very careless attachment to the customer and the goods. The goods are lost and no one knows where they are. The goods are canceled from sale. And the goods are simply ignored by the logistics and are sent back without warning the customer. The customer must pay post, customs duty, etc. no one knows what's going on and why. very large provision for sales, but a thousand problems and lost time to clarify all the problems. a disaster!!!! I do not recommend it to anyone”

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Posted 5 years ago

“I sold a new pair of Balenciaga speed trainers. Sent them to France on March 23th. I never got any confirmation and suddenly they cancelled the transaction. I contacted their customer service several times never got a clear answer. Yesterday I called the Swiss Post and they told me the item has been refused by the receiver. Funny part is that a few hours later I got an email from VC telling me that the item never arrived at their warehouse. What a joke! Waste of money and time! And their customer service is terrible, really don’t recommend this app.”

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Posted 5 years ago

“Im not sure wheter I like VC or not. I have ordered 4 things from them, all were cancelled after a few days. That was very annoying and i think they should check better with the sellers wheter products are still for sale. One shoe i bought was listet 3 days prior to me buying it and still they cancelled it because it wasn't available. On the otherhand i bought a bag on 19/04 and they shipped the bag instantly and went through authenticity check in just 1 day and now its on its way to me.”

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Posted 5 years ago

“Brilliant from start to finish I think it’s better if you buy from a trusted or professional seller. Only then can you return your item !! I bought 2 Chanel bags so beautiful matched discription I want to sell one of them so not to sure how that works”

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Posted 5 years ago

“Ordered twice at Vestiaire, and both times really disappointed, also with the support. First time I bought an item it was a long dress. however to my surprise I discovered upon delivery, that the item was completely see-through. That was not visible in the pictures (it was black, so flat photography did not show it), nor was it in the description. When I contacted help-desk that such a crucial characteristic should have been in the description and that I want to return it as the description was incomplete. There response was that "they are sorry to hear that I am not happy" but that they do not take it back as quality check team says "the item matches the description". Very standard response as the whole issue was that the description was not complete in my view. The solution they provided was that I can put it back on sale for a discount fee. Disappointing. And now I am negotiating already for 2 days on a dress that I bought. Indicated online as a EU size38, but when receiving it, it turned out to be a EU size 42 (also clearly in the label). Flagged it within 24hours and now already spend a few emails to get this solved; it is clearly a non-complaint item, as description did not match actual item, which should have been discovered by quality control. It was even put online by concierge service, meaning that they put the description themselves... the solution they suggested: I can put it back on sale for a lower fee. So they say online that they protect against non-complaince of items, but in reality they do not. Receiving an item with a different size than you bought, is not seen as non-complaint. Really disappointed twice.”

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Posted 5 years ago

“Fighting for 1.700 Euro to be received for my sales during last month. No payment, no any reaction - the support is ignoring my messages.”

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Posted 5 years ago

“Their warehouse lost my mink fur coat that I sold through their website and shipped to them on the same day. Despite the tracking showing it was accepted at their warehouse, their customer service kept saying it couldn’t be located and not to worry as it will found and scanned soon. have called multiple times and asked customer services to act on it ASAP as I was worried I will loose my expert seller badge, and each time yet another arrogant representative assured my that my seller status will not be affected!!!!!!!!! This is a ridiculous, ignorant and unacceptable level of customer service!!! My coat was shipped on the day of sale, and received the next day, 28th February!!!! I called EVERY day since then, spoke to various customer services representatives, chased it, asked for help, sounded my concern that I will loose my expert seller badge if it’s not scanned by warehouse on time etc. I was assured that I need to wait more and that my seller status WILL NOT be affected. After 20 phone calls, 1 week later and daily chasing, all the stress and cost of calls to me, : 1. Item is missing 2. Payment still not received 3. Customer services still being ignorant and arrogant about it saying not to worry 4. No specific reply with payment confirmation 5. I lost my expert seller badge which I was ASSURED I wasn’t going to loose This is the worst, most careless and most arrogant customer services I have ever received, with no care for customer and with absolute NO desire to help and resolve anything!!!!! This email will be forwarded to Head Office in Paris.”

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Posted 6 years ago

“I’m sorry Vestiaire. Too much for me already. Once you have lost chanel watches for 12 000. It was delivered to you, but dissapeared. 2!!!months I wrote you, and I heard “we are trying to find” every day. Till I wrote here to truspilot. Next day after 2 months I have received money. Now I have sold Chanel jacket for 1500€ on 6th of february. AND AGAIN! I DIDNT RECEVIE MONEY!!! I have an answer all the time : We apologize, soon you will receive mail. MAIL?! I need my money for sold item month ago! Each time I need figth for my money. If you dont send me proof of payment TODAY I will make an oficcial letter to special authority with my layer. Best regards.”

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Posted 6 years ago

“Please be careful when sending in a sold item, even though you include everything, and if they (Vestiare Collective) misplace or lose part of the shipment, basically you are called a liar and that you never included it, so remember to photograph your shipment box including everything you are sending. If you have sold 20+ items already (so I know what to do etc etc) and a potential buyer asks you the day before what is included in the sale, you are not going to forget to include a dustbag. And due to this the sale is void, even though I did include a dust bag, and whoever opened the box didn't see it or misplaced it, extremely poor customer service, so be very very careful.”

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Posted 6 years ago

“Item 5655198. They told me I'd sold my coat from "ready to ship " which means it's in their warehouse. And that id be paid within a few days.However due to a fault in the system, they kept asking me to send it to them.Called them 29 times but sale was cancelled.Anyway coat was resold and I still havnt been paid.Yes,still being asked to send it , but they still have it themselves.Latest email told me that my expert status has been taken away,reduced to no status because I didn't send it.Cest la vie !”

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Posted 6 years ago

“Horrible experience it was my first time buying I purchased a bag which almost seems too good to be to be true then four days later I received a message saying sorry they were late in sending the bag the next day they sent a message saying they couldn’t find the bag I’m still waiting for a refund this site basically takes your money for products it does not have his hands and you have to wait to see whether they send it or not and then wait for your refund it’s extremely inconvenient and unfair and then to compensate me they offered me a $15 coupon if I spent 150 more dollars are you kidding me I would spend two cents at this place after my experience”

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Posted 6 years ago

“Pésima seguridad... Vendí unos pendientes de YSL vintage el 6 de diciembre, mandé los pendientes el 10 diciembre pues era festivos los días anteriores, llegaron a Vestíare el 18 de diciembre y el 22 de diciembre dicen qué anulan la venta pues no han llegado!!!! Se firmó la recepción el 18!! No sabían dónde estaban, luego qué estaban rotos los dos pendientess(qué estaban embalados en plástico de burbujas, más papel y dentro de una caja).... El caso es qué he mandado todos los comprobantes cómo 4 veces a personas distintas y un mes después sigo sin pendientes y sin pago de los mismos.... Las respuestas son robóticas o monosílabos y siento gran impotencia con la situación! Denuncien esta práctica, igual juntos conseguiremos algo..... 😡”

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Posted 6 years ago

“A seller sold a different item then was listed. An hour after the order was placed I reached out to customer service to cancel and order a different item but they ignored me for four days. So did the seller. Once I finally talked to someone they said that there was nothing they could do, and that no one was to be held accountable for a seller selling me the wrong item. Now I have essentially been bullied into buying an item I do not and never wanted. Do not buy from this site, they do not have the customer’s best interest in mind.”

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Posted 6 years ago

“I ordered a bag that came with 2 straps and it arrived with only 1. The bag was listed as being in excellent condition and arrived looking like someone had taken a butter knife to the front of the bag. I ordered a bag in the medium size and when it arrived it was quite clearly the small size.They should really have easier access the customer service and make their website easier to navigate to help resources.”

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Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Live Chat, Email

Vestiaire Collective Reviews