Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.95

2.0 Rating 723 Reviews

24 %

of reviewers recommend Vestiaire Collective

Company Reviews

Metrics

2.0

Based on 723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective 1 star review on 8th September 2025

Elif K

Vestiaire Collective 1 star review on 20th February 2025

Anonymous

140

Anonymous

Anonymous // 01/01/2019

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“My seller was apparently slow in shipping my purchase so Vestiaire cancelled the transaction and returned my money, initiated entirely by them. Turns out the item had already been shipped and I received it a few days later. I was happy to pay for the purchase and keep the item but Vestiaire only offered the option of international bank transfer which would would of cost me a significant amount in bank fees. I requested an alternative method of payment, which took a long time to be provided. Eventually an option to pay by credit card online was offered, which I did. I was then asked to provide proof that I had paid - but offered no advance warning would need do this and their link did not generate a receipt. The whole time this was going one (over 4 weeks) I was constantly harassed with emails, arriving almost daily, clogging up my inbox. The emails were often vague and mentioned an enquiry I had never made. Wasted a lot of my time, plenty of polite platitudes in the emails but their way of handling this displayed a lack of concern for the customer. Very disappointed. Offered no compensation for the experience despite me requesting it.”

Helpful Report

Posted 3 years ago

“IF YOU PAID BY PAYPAL, PUT IN COMPLAINT AND ESCALATE IT. No. 53662009 Return #13605227 I purchased a VALENTINO ROSIER handbag it was a FAKE and a bad one, I own 20 so I should know I bought 7 from them. They said it isn’t a fake and then put it for sale under my name. Anyone that asks me I tell them it’s a fake and I won’t on sell it and find it unethical and unscrupulous. I have contacted them via chat bot 5 times. Emailed 3 times. Nothing. There is no contact person, no direct phone number. If you look at all the negative feedback in the last few weeks I am guessing they are BANKRUPT. Buyers be ware.”

Helpful Report

Posted 3 years ago

“No one checks the items properly but you are forced to send them to be checked and thrown pay for it. It really is a shocking website and I wish there was an alternative. Bought this Hermes bracelet marketed at 6,5cm. I received it after it had been “checked” by the Vestiaire team only to find it was 7cm. I sent it back and they still confirmed it was 6,5cm. I have many Hermes bracelets so I know what 6,5cm is. Anyway after complaining they refused to give me any refund still insisting it was 6,5cm. Total crooks. So upsetting”

Helpful Report

Posted 3 years ago

“I was looking for a specific bag and stumbled upon this website, as I have previously heard about this company I didn't research much before making a purchase. It took the seller nearly one week to send off the bag so while waiting I got really worried as there aren't any options for cancelling the order! And all the one-star reviews gave me anxiety. Maybe I was lucky, the bag was sent through DHL, nicely packed and authenticated, I am actually quite happy with the item. However looking at everyone's reviews and situations, I probably would think twice before selling some of my bags through this platform.”

Helpful Report

Posted 3 years ago

“Ordered an item that was over 500$. The item was lost by the carrier and Vestiaire “investigated” and won’t issue a refund despite the fact they know the item was lost. They told me I was on my own and had to file a dispute myself. Shipping companies won’t let the buyer file, they want the seller to file.”

Helpful Report

Posted 3 years ago

“Followed their procedure,have proof of posting, it’s been lost by courier “ allegedly “, now four weeks since postage, all I keep getting is lies, lies and more lies. They say get back to you in 24 hours and they dont. Latest one investigation take 30 days, well it’s now over that since I posted and done everything asked. Never use this service again”

Helpful Report

Posted 3 years ago

“I purchased a Mini chanel handbag and was expecting to receive it via FedEx, well it finally arrived, I signed for it and when I went to open the box I found a “Book”!!!!!! I immediately contacted Vestiaire Collection (it’s a painful process, they don’t have a phone number) and FedEx and initiated a case with both companies. FedEx has been very responsive and reassured me such an issue is definitely on the end of Vestiaire. The label on the box was from Vestiaire but like I mentioned there was a book in the box, they don’t even sell BOOKS!!!! I haven’t stopped trying to speak with someone from their company and they have yet to reach out or resolve the situation.”

Helpful Report

Posted 3 years ago

“The worst customer service ever!!! They only communicate with the customer to the extent that that wish under their rules without any serious explanation about their decisions! And not reliable with their authenticity evaluation. Such a great idea being so badly treated!”

Helpful Report

Posted 3 years ago

“Selling FAKES! I purchase a pair of Gucci boots in May 2020 for £547.00. I always pay for VC to authenticate to be safe. I found that I didn't wear the boots as much as expected so listed on VC in Feb 2022 for £370. On receipt of the item the buyer raised an issue with authenticity... I raise with VC that I purchased these boots from them initially and they were very nice and said they would be sure to check that. Today I chased for an update, only to be told the buyer has been refunded... which leads me to believe they've decided the item is not genuine!! This means they sold me FAKE Gucci boots and took my £547 even after apparently checking them in 2020. I will be happy to remove this review if this gets resolved but its important for potential users of VC to see this as it raises worrying questions over other items I have purchased now. I will NEVER purchase from VC again...”

Helpful Report

Posted 3 years ago

“This is the worst company I have dealt with. They lost my shipment over one month ago and will not provide a refund. I have used Ebay, Poshmark, RealReal, Mercani, and Vestiaire is the worst of all. Stay away from them!!!!”

Helpful Report

Posted 3 years ago

“Beware of the seller “Haute” they sent me a pair of boots described as “fair condition” but the photos looked great. I received the boots, they were brand new and actually laughable. The seams were coming away and the quality of the material was a joke. I emailed Vestiaire and sent pictures, they told me they would take it very seriously with the seller and admitted that they were counterfeit. I received a refund. However, the exact boots are back up for sale with an extra edit to say that some stitching is coming undone. It looks like this seller is able to carry on selling his fake products to the unsuspecting customer. So Vestiaire support selling counterfeit products. I have emailed them again asking why the boots are back up for sale and why is the seller allowed a platform, with a professional seller badge??? Will never ever buy from this horrendous company again.”

Helpful Report

Posted 3 years ago

“Do not use Vestiaire Collective under any circumstances. I listed a coat on the platform in December 2021 which was sold at the start of 2022 after accepting a price offer a buyer sent. I posted the coat out the next day and the day it arrived the buyer flagged an issue with the coat. I started to panic the buyer had damaged it so they can send it back then the next day Vestiaire confirmed they'd cancelled the order as the item didn't match the description. I requested full information on what the buyer claimed and said how worried I was on the state I'd get my coat back. They came back showing me the photos the buyer sent in and it was of a yellow dress! The buyer claimed I sent a New Look/Asos dress instead of the coat so I go into full panic as I realise the buyer is in fact stealing my coat. A few days later I receive the dress through the post, my £395 coat nowhere to be seen and stolen by the buyer. I go un-paid as the order was cancelled due to it not matching the description... Vestiaire have spent over a month and a half 'investigating' providing copy and pasted responses to the emails I've spent hours writing and collating photo evidence to prove what's happened. They've given me absolutely no re-assurance I will be paid and it seems the buyer is free to go on stealing from others. I hope nobody ever has to go through this experience, it has been upsetting and never-ending.”

Helpful Report

Posted 3 years ago

“Terrible company They are legit selling fakes out of official account My friend bought fake supreme hoodie here Returned it and next day it was listed on official vestiaire account lol Besides when selling all you get is people sending lowballs and flaking when you accept Grailed Is better in every way imaginable”

Helpful Report

Posted 3 years ago

“They ruined my valuable Chanel earrings. They declined the item “because of a broken clasp”. Returned the item to me in shambles. It was in great condition when I sent it out. Customer service is unreachable. I am baffled. DO NOT SELL with them.”

Helpful Report

Posted 3 years ago

“I placed multiple orders, of those orders all of them had issues: 1) Not as described - seller said that the shoes were brand new unworn, when they arrived they had clearly been worn and had gold pen written on the sole. VC suggested that these should be reposted to their site with the original description and photos. Which in my opinion is disgusting. Then another person will have my issue! I centrally after threatening trading standards I was offered the option to send them back, but only if I was able to print a returns label they provided (which thus far I have been unable to do, they gave me 3 days to sort this! WHO HAS A PRINTER AT HOME IN 2022 and also, we’re in a global pandemic. Utterly disgraceful. 2) Item never arrived - I purchased a top that just never arrived. VC asked me to write a handwritten statement and a copy of my passport just to be able to investigate?! I spoke to a lawyer who told me explicitly not to send my passport via email and they shouldn’t be asking for this information. But I was told without a copy of my passport they couldn’t help, evenetslly I had no other option than to send a redacted version of the passport, I’m waiting for them to tell me this isn’t acceptable and to require my passport details. The whole thing seems very fraudulent. I have reported them to the relevant authorities and to my card issuer in the hope they can get this sorted, if not I will be out of pocket hinders of pounds. I am beyond disgusted with this company and if I could give less than 1 star I would. If I can save just one person the stress and anxiety of shopping at Vestiaire Collective by writing this review then it will be enough. I cannot stress enough. AVOID AVOID AVOID.”

Helpful Report

Posted 3 years ago

“I have not gotten my refund even tho over 2 weeks has passed since the refund was said to be made. I bought a bag that the seller never sent. They have told me so many times my money will by in my account in five days, in two days, today and so on. Everyone tells me different. The customer service is extremly bad. I wrote to them yesterday again and they said my money would come by today. But today I got an email that it will be five more days. Would not surprise me if thats not true also.”

Helpful Report

Posted 3 years ago

“I sold an item which they claimed 'did not meet brand guidelines'. I shared a copy of the receipt and they apologised and said they would get back to me. Again, I was told it 'did not meet brand guidelines' and was asked to pay to return the item. My last email has gone completely ignored, and now I have received an email accusing me of selling fakes. Well, that's pretty funny, as the item I'm selling was bought FROM Vestiaire Collective and authenticated BY THEM!!!”

Helpful Report

Posted 3 years ago

“Really bad company to deal with, no customer service at all, no one to deal with enquiries, fact is that the have your goods and your money, if something goes wrong there is no one available to help. Have requested time and time again a call from a manager, never receive a response. Shame on You Vestiaire Collective”

Helpful Report

Posted 3 years ago

“Truly appalled with Vestiaire. Shocking customer service, when my parcel didn’t arrive they would not help me even though I’d chased it numerous times. Still fighting for a full refund from November 2021. Will never use them again. DO NOT USE VESTIAIRE!!!”

Helpful Report

Posted 3 years ago

“I have made 5 purchases on VC. 3 of them were fine, despite one of them being a bag that was scratched when the listing didn’t say so. I just ignored it thinking I loved the bag too much to care. The remaining 2 purchases were nightmares, with my most recent one still undergoing bank and PayPal disputes. I purchased a wallet after the seller said on the listing that it was excellent condition with normal darkening at corners and no damage. I even left a comment on the page asking the seller to confirm if there are scuffs or damages, to which she said no, it’s got no sign of use. Pictures didn’t show damage either. Then the product arrived after a quick DHL shipping and what?! Peeled leather at the front. Corners scratched, showing the white under layer (this isn’t normal darkening?!) I emailed and did a live chat with Vestiaire on the same day and they promised full refund on both occasions. I even have the email proof that they confirmed full refund. All these happened within 72 hours of their golden period of relisting without commission btw, so one might think the nightmare is sorted. I shipped the product back to their hub the next business day. By then it was beyond 72 hours, catering for an additional 3 days of international shipping. It finally arrived at their hub today. Guess what? They then issued an email saying the product is compliant and now I can either 1) have the product back by requesting it within 24 hours 2) relist with commission fee. I almost wish I made more damages before I returned the product so they have no chance of saying it’s compliant. I emailed them for a proper, formal quality control report. As usual, I got no answer. Their customer service team is also hard to get so 24 hours = ridiculously chasing time zone difference trying to get in touch with their team while making quick decisions to compromise because a big company like that is nothing but money hungry. I’m in Australia. This is not compliant with the Consumer Law. So Aussie customers, beware!”

Helpful Report

Posted 3 years ago

Vestiaire Collective is rated 2.0 based on 723 reviews