their customer service is appalling and they take no initiative to help you. a package i sent went missing whilst in transit and all they did was tell me to keep waiting and theres nothing they could do even though it was their shipping label. CS chat barely ever answers- it says 24/7 chat but i've been waiting for 3 hours for a response. the people who do, are rude, uninformed and just tell you to keep waiting. long story short- item got lost- then was delivered to recipient. the day its delivered, they cancel the order, refund the buyer and tell me that i need to wait while they investigate. the buyer confirmed she received it, and still no help. what is there to investigate? frauds.