Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.95

2.0 Rating 723 Reviews

24 %

of reviewers recommend Vestiaire Collective

Company Reviews

Metrics

2.0

Based on 723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective 1 star review on 8th September 2025

Elif K

Vestiaire Collective 1 star review on 20th February 2025

Anonymous

140

Anonymous

Anonymous // 01/01/2019

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“Love shopping on the platform and I've been doing it for quite sometime. As long as you pay attention to the condition pictures and other details of the items you're good to go . Things are a bit more expensive then other sites but this is to cover the commissions which I understand. Everyone is in for the money so all good. But God forbid you should need help or need to contact their customer service. Horrible response times and even whwn they do they give you half answers or none. My last experience was related to a product advertised as physical authentication included (means product is physically checked by someone at vestiaaire before you receive it). I asked support why i had to pay for the physical check if the product was advertised as having it included in the buying service and the answer was and I quote " if you want to buy it go for it, if you do not want, just purchase another bag ". There can be mistakes made in the way the products are put up for sale and that's OK. Id rather deal with crazy demanding sellers directly like on other platforms then with their customer support.”

Helpful Report

Posted 1 year ago

“Vestiaire juat suspended my account for no reason at all. I have that acount for years and they suspended just like that in one day , also they suspended my sister account and friend account . No customer service nothing . I ve send them a email still no answer.! How is that possible They also increase fee for buyer , for what exactly i don t know.since the increase i didn t sell not even one item because of the extra fee on top of my price. Shame disappointed and disgusting! I was since the beginning of this platform a buyer and a seller. Thia is not how they should threat their clients.”

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Posted 1 year ago

“authentication services is unreliable and customer service is non-existent yet they somehow manage to charge ridiculous amount of fees”

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Posted 1 year ago

“Shocking customer service. Ridiculously expensive “service” fees for both buyers and sellers. Avoid!”

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Posted 1 year ago

“I hope everyone is warned about this company. Check out their rating on Better Business Bureau. After being a loyal customer and spending thousands of dollars on their site, I was ripped off. Ordered a necklace and the box arrived empty, no necklace. I had to send them pictures of an empty box, a handwritten note and my ID for them to even investigate. Weeks later, they wrote me and said they determined that I was wrong and the necklace was in there. It was only around $100 but it’s the principle, the box absolutely did arrive empty. Just google “ Vestiaire Reviews” you’ll see for yourself. Wish I had done that and seen their Better Business Bureau Rating of F before ever shopping here.”

Helpful Report

Posted 1 year ago

“I sold a handbag, they provided a label, the post office could not scan the label, so I had to order pickup, which caused a slight delay, however 2 days after it was picked up and I got the pickup confirmation it still doesn't track on Vestiaire, it does track on Royal Mail though, so I emailed them with a screen shot of the confirmation, they came back with please provide evidence, well, I had sent the screenshot already but apparently the bots could not be bothered to look at the attachment, so I sent it again and repeated that they should do something as it doesn't scan at the post office, I get a total nonsense reply that it might take 24 hours to update, hello, we are already over 48 hours later, does anybody actually read there? As a seller you have 5 days to ship, but if their tracking doesn't update, you might just lose your item.... Customer service? What a joke!”

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Posted 1 year ago

“Horrible, sold an item and Vestiaire provided a postage label for Royal Mail, I sent on the same day, 3 days later it has not updated and I keep getting reminders to send the item, I have told them it is already sent and sent them the receipt, nothing! Absolutely NOTHING, so somebody is getting my item for free? Because on the tracking it shows that the buyer has already received it but the buyer simply doesn't respond to me! Where are those 1 liners with 5 star reviews from, claiming how great it apparently is? People working for Vestiaire or bots?”

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Posted 1 year ago

“The customer service is completely awful 1- authentic team just sent the measurement with a picture. I asked for further checking. No one replied but kept asking to confirm. I have no choice but to use my eyes to verify the pattern. 2- once I clicked the confirmation, they said they will check further for me but again no checking (and kept claiming that the bag is confirmed). If this is the case, why ask me again and again? 3- seller promised to send me the branded dustbag and they HELD the dustbag and gave me a BROKEN company bag. I then asked what’s happening and again they said it’s not in the description. They kept asking me to confirm the receipt of the bag and then shifted all responsibilities to me with NO reply. 4- cs staff said I understood you but no more helping and said this is the best teaching materials. Who cares to the teaching materials? If you wanted to experience this servicing standard, please continue :)”

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Posted 1 year ago

“The worst customer service I ever received. The chat doesn't work, they rarely reply. The corrier lost my parcel 3 weeks ago and nothing has been done. Today I received a message in the chat to my message from Sunday telling me that the parcel was going back to the sender and I should contact the corrier! Nothing makes sense. I just want my refund and close my account.”

Helpful Report

Posted 1 year ago

“The product does not match the product description, and I did not receive a refund, even after providing evidence. I am a new customer of Vestiaire, but after this experience, it will also be the last time. A few weeks ago, I ordered a pair of Balenciagas. In the photos, the shoes appeared to be black, as stated in the product description under the color category and the free-text field (I still have the photos saved). However, upon receiving them, they turned out to be blue. It's incredibly disappointing and sloppy, especially because I paid for the authentication option, and yet this mistake still went through. But hey, everyone can make a mistake, so I decided to connect with customer service politely. After some back-and-forth chatting, the customer service representative indicated that I would get a refund if I returned them and they agreed that I was right. Otherwise, the item would be relisted. According to the representative, this should work out fine because I had sent a significant number of photos of the product next to black and blue items. So, I didn't have to worry. Fast forward a week after the product was checked. I was informed that the refund was denied, and the product was relisted! And you won't believe it, but they listed it as Navy/blue and removed black from the description! Of course, I have the before and after of the descriptions, so I know exactly what they did. They essentially agree with me but won't admit it. Naturally, I contacted customer service, but I received a few messages stating that the product matched the description (even though they did modify it with the listing?!). I am politely asked to wait until the shoe is sold before I get my money back, despite doing everything to prevent this (purchasing the authentication option and providing ample evidence). I disagreed with this, as I would be losing money due to their mistake if it gets sold, and I have to wait for it to be sold in the first place. After sending a few more messages, I received no further response. I can hardly believe it. If they had just admitted their mistake and refunded the money, I would have remained a loyal customer. I was already looking around again. But after this experience, I've learned that the authentication is not what I expected, and they would rather lose a customer than retain one.”

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Posted 1 year ago

“Easy to listing and selling”

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Posted 1 year ago

“The customer service excellent as well as the process of buying”

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Posted 1 year ago

“The customer service is frankly horrible, read none at all, the expertise of their "experts" seems to be a joke, but you can see that they have AI or staff posting positive reviews, all the positive reviews sound the same, give minimal information. Frankly I prefer to use other websites, as they are more reliable, have more knowledge and do actually have customer service. Vestiaire seems to be intend to make a quick buck with minimal effort, the app and the website are really flawed and hard to navigate. In case you reach out to customer service, you have to actually press them to read your request and not spam you to death with auto-replies”

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Posted 1 year ago

“My latest experience with Vestiaire Collective Uk has been horrible. I sold a watch (ref: 40366314) on 14th Jan 2024. I sent the watch together with the guarantee card and Vestiaire received the watch on 16th Jan. Then they asked me further proof of authenticity. Their online form asked me the date of purchase, I think it’s clear that date of purchase is the start date of guarantee. I am shocked they asked me for this info even they received the guarantee card. I then tried to reach them but it has been a nightmare. The CS chat never replies responsively. The email chat asked me again and again for info that I have already provided. And at the same time I received another email from their expertise team asking me for proof of authenticity…..BUT the so-called expertise’s email address doesn’t work. It seems to me inside the company they don’t want what each other is doing. It has been a nightmare. It has been a huge waste of my time.”

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Posted 1 year ago

“Terrible customer service. Customer unfriendly.”

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Posted 1 year ago

“I'm surprised to see so many bad reviews. I have made 3 high value purchases from different sellers. 2 have been excellent and 1 had to be returned (seller posted wrong item) and was refunded ASAP. 5 stars .”

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Posted 1 year ago

“Made a $2k purchase (first purchase ever from VC) and got back a quality report that the item did not match sellers description. All the report said was care and maintenance and bag redyed, but did not specify if it was the whole bag or just part. To me, that matters. I asked customer service multiple times and they refused to give me more details, basically just kept repeating themselves that I needed to make a decision based on the info, which was minimal at best. They were quite rude about it, actually. It's hard to make an informed decision without all the facts. They have the bag in front of them for authentication, but can tell it's been redyed, but can't provide details on the redye? That's ridiculous. Especially for $2,000, that's a big decision. This is my first and last purchase with them, as I've had better experiences on other sites, by far. They are an absolutely terrible company just looking to rip customers off. I highly suggest going to the other popular 2nd hand sites, i.e. PM. Nothing but disappointment. Worst ever.”

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Posted 1 year ago

“Highly professional team”

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Posted 1 year ago

“Already 2 weeks wait to get a confirmation of a refund for the order that I see as not shipped (since 23rd Dec). The seller confirmed that the parcel was not given the tracking numbers (carrier’s mistake probably) and no-one can localize it. So it was reported also by the seller to Vestiarie. As mentioned in the terms and conditions, I should have the money back shortly after 30 Dec. Meanwhile the customer care keeps on replying they need another 48h to solve the issue. After 3 weeks there’s neither any info on the parcel, nor refund process confirmation + customer care is days late with replies… Huge dissapointment!”

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Posted 1 year ago

“8days still never sent out my order. they took my money and never send my anthing. I have to contact paypal and my credti card copnay today. stay away from this fraudeltn compnay. Sales Order 94030314 January 6, 2024 $228.54 Leather gloves Moncler Leather gloves Ref. 35225290 Leather gloves Moncler Leather gloves Ref. 35225290 Direct Shipping Order received On January 6, 2024”

Helpful Report

Posted 1 year ago

Vestiaire Collective is rated 2.0 based on 723 reviews