Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 2.56

2.6 Rating 613 Reviews

39 %

of reviewers recommend Vestiaire Collective

Company Reviews

Metrics

2.6

Based on 613 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email

Vestiaire Collective 5 star review on 27th April 2026

Anonymous

Anonymous // 01/01/2019

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“Made a $2k purchase (first purchase ever from VC) and got back a quality report that the item did not match sellers description. All the report said was care and maintenance and bag redyed, but did not specify if it was the whole bag or just part. To me, that matters. I asked customer service multiple times and they refused to give me more details, basically just kept repeating themselves that I needed to make a decision based on the info, which was minimal at best. They were quite rude about it, actually. It's hard to make an informed decision without all the facts. They have the bag in front of them for authentication, but can tell it's been redyed, but can't provide details on the redye? That's ridiculous. Especially for $2,000, that's a big decision. This is my first and last purchase with them, as I've had better experiences on other sites, by far. They are an absolutely terrible company just looking to rip customers off. I highly suggest going to the other popular 2nd hand sites, i.e. PM. Nothing but disappointment. Worst ever.”

Helpful Report

Posted 2 years ago

“Highly professional team”

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Posted 2 years ago

“Already 2 weeks wait to get a confirmation of a refund for the order that I see as not shipped (since 23rd Dec). The seller confirmed that the parcel was not given the tracking numbers (carrier’s mistake probably) and no-one can localize it. So it was reported also by the seller to Vestiarie. As mentioned in the terms and conditions, I should have the money back shortly after 30 Dec. Meanwhile the customer care keeps on replying they need another 48h to solve the issue. After 3 weeks there’s neither any info on the parcel, nor refund process confirmation + customer care is days late with replies… Huge dissapointment!”

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Posted 2 years ago

“Good service”

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Posted 2 years ago

“Very smooth process: 1. Straightforward to list items for sale, 2. Straightforward sale/ purchase process, 3. Convenient postage/ delivery service and 4. Smooth payment process”

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Posted 2 years ago

“Selling items was a breeze. Transactions were up to date. Will definately recommend to friends. 👍👍👍👍👍👍👍”

Helpful Report

Posted 2 years ago

“Purchased what was suppose to be a Louis Vitton purse and paid for authentication when I got it just didn't look or feel right. With some red flags they asked me to send back and are still saying it's authentic. I have asked them to explain how but they are saying the matter is concluded. I have now raised a dispute with the credit card company. I don't know what yo do about having the goods back as part of me doesn't want them trying to sell to someone else but the other part of me is I'm loosing loads of money. Won't be using them again as the customer service is shocking”

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Posted 2 years ago

“Great price, fast delivery and beautiful item in very good condition!”

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Posted 2 years ago

“Obviously Vestiare ONLY CARES about their own profits I bought a very expensive 520 fr/eur Saint Laurent altered suit, which was supposed to be size 46, instead I got a clear size 44. I can NOT fit in this suit in any way possible. When I asked to return the suit, Vestiare didn’t even take into consideration my request, bearing in mind the value of the item. This is HOW Vestiere is treating their customers? Absolutely unbelievable. I would have never expected such poor customer service! Especially, as I paid over 500 francs (600 usd) for this item, which did NOT fit me at all & I could NOT even return it. Unbelievable. I will NEVER buy from Vestiere again. And do not recommend to others either.”

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Posted 2 years ago

“They charge 15$ for authentication, which is worthless because they have no idea how to do it. IF you see a lot of negative comments about their customer service, it's fully warranted. They have no refund service so if the seller is good , you're good, if not, tough luck.”

Helpful Report

Posted 2 years ago

“I just bought a bag from Vestiaire collective and it came not as described. I tried reaching out to customer service on their website 3 times and got no response, I also sent two emails and got no response. I am very disappointed and won't be buying from Vestiaire ever again!”

Helpful Report

Posted 2 years ago

“I love the shop, this is where i can shop designer blazers.i already recommended it to my friends for them to enjoy and shop responsibly. 2 things to improve though is the shipping, i mean too long is the leeway for a seller to ship the item going to vestiaire. And also hopefully they should require seller to post more pics of the item and also if its clothes atleast try it on so we can actually see the reference.”

Helpful Report

Posted 2 years ago

“Do not expect your item to arrive. I placed an order on Vestiaire Collective in early December for Christmas, but the seller shipped the item without providing the necessary code to open the designated locker. Despite the steep shipping fees of 10-15 euros for domestic shipments, the site failed to deliver a basic service. When I tried to address the issue with both the seller and Vestiaire, they played the blame game, leaving me stranded without the correct codes to contact the shipping company. Despite my efforts to reach customer service daily for a week, there was no resolution. The item was eventually returned to the seller due to the incompetence of Vestiaire, and there was no apology or plan of action to prevent such mishaps in the future. Their repeated response of waiting to hear from the shipping company was utterly inadequate. A week of no follow-up and an inability to provide pickup information make this a truly terrible experience.”

Helpful Report

Posted 2 years ago

“The services provided by the online shop are excellent, the price is negotiable, and the delivery is on time. I highly recommend this online shop to anyone. I am very happy to shop in this online shop.100% ⭐️⭐️⭐️⭐️⭐️💯”

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Posted 2 years ago

“Bag I received is exactly as described! I’m so happy with my purchase.”

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Posted 2 years ago

“I would have liked to give no Star to this review, which unfortunately was not possible. I ordered 200€ sunglasses over the platform that arrived with a high delay because tracking numbers changed and the article was repacked and resent multiple times. When the article reached me (after already being in touch with the customer support) it was completely destroyed and I contacted the support with the multiple tracking numbers to get a refund. The glasses are scratched, completely out of shape and the Etui looks like a car drove over it. The article had clearly been repacked after being destroyed and sent to me, as also the multiple tracking numbers and the long delay show. Following the requiries of the damage report I handed in all the documents (including a handwritten declaration with dates and all tracking numbers) and multiple pictures proving how I received the article. The customer support was absolutely unfair trying to put the blame on the delivery service. In the end they accused me of not following their shipping policies for whatever reason even though I didn't sent or return an article... The case was handled by different support people creating confusion and feeling absolutely not understood or valued as a customer. They now leave me with broken sunglasses and a 200€ damage. The worst part of all is that the customer support sent me pictures how their employee wrapped my article and the pictures CLEARLY show that the article is completely damaged! Still they don't cover the damage sending me standardized emails which is beyond unprofessional and embarassing...”

Vestiaire Collective 1 star review on 23rd December 2023

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Posted 2 years ago

“Very professional and stick to their promise, get delivered on time perfect for Christmas”

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Posted 2 years ago

“Have nothing but positive things to say! Great customer service at anytime of the day! Transaction/shipping process was really simple also!”

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Posted 2 years ago

“BUYER BEWARE!!!! I purchased a purse as a Christmas Present for my wife. When the purse arrived it has a VERY STRONG chemical odor. Strong enough that when my wife got home from work she asked me what the smell was as soon as she walked in the house. I called within minutes of receiving the item and let them know that the purse had a strong chemical odor. The told me to send the purse back. ONCE I SENT THE PURSE BACK THEY ONLY SAID THAT THEY WOULD RELIST THE ITEM FOR ME, WHICH MEANS THAT THEY ARE OK WITH THE NEXT PERSON RECIEVING A STINKY ITEM. THIS MIGHT BE THE WORST CUSTOMER SERVICE THAT I HAVE EVER HAD. THEY ALSO REFUSED TO LET ME SPEAK TO A MANAGER. edit: Also the seller was listed as an expert seller which by their terms gives me 14 days to return and it was returned within minutes of being received. They also list odor as unacceptable on an item classified as "Very Good Condition" and wont honor that either. SO SAD”

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Posted 2 years ago

“They are so slow to respond and help with expensive purchases, bought a rolex and paid for them to authenticate it and check reference number, serial number and show a picture of the movement. They did nothing of what i asked, thats unacceptable when im spending 3,5k with them. Their site allows sellers to lie about their watch diameter and face no reprecautions. The watch i bought was listed as an explorer but when i went and got it checked it was a redialed airking. The watch got through their supposed "professional supervision" without them noting or checking that the watch is not damaged or waterproof and i receive a watch that has condensation on the crystal. Currently i have been trying to get them to send me a return label but im not hearing anything from them other than getting a copy and paste generic "We know waiting can be frustrating, but we are busy and is trying hard to get back to you". I recommend not buying watches from this site”

Helpful Report

Posted 2 years ago

Vestiaire Collective is rated 2.6 based on 613 reviews