Name: Vestiaire Collective
Rating: 2.45

“I will never use Vestiaire again - consistently the worst customer service. Both Vestiaire and sellers only look out for the seller rating not to be affected, if you ask to cancel an item within a few hours of order as the listing is misrepresented - you are on your own. The seller won't cancel as it affects nor the customer service will cancel. So, even if I am able to return the item for free as it's a professional seller, noone will help, they rather go through shipping the item, then having it returned --> I will never shop and Vestiaire lost a customer that spends thousands.”

Helpful Report

Posted 1 year ago

“My payment should have arrived last week, still not here, I am trying to write to them and I am supposed to get a confirmation email, tried 3 times now, no confirmation email, as usual their horrible software doesn't work. I honestly can't deal with their chat as they are absolutely horrible, leave you hanging for hours, don't know what is going on, give copy and paste replies and then disappear again. Since I have 2 more sales where I am waiting for my money, I am now seriously getting worried, especially since they are not reachable, I went through their stupid webform, NO CONFIRMATION, you can't email them directly, they have no phone lines.... A web based business that can't even keep their IT up to date so you can actually reach them?????”

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Posted 1 year ago

“I m having a lot of problems with vestiare by almost 1 month. The rule is once the buyer or vestisre receive your item,they have exactly 72 hours to pay you. But its doesn t work anymore like that. Its written but they don t do it so I started to complaining,their customer service I m pretty sure its an ai,as the reply back its always or most of the time the proformal answer. So it looks like they took the payment and waiting that the weekend is coming so for example its written payment due estimated date today,or tomorrow its never done,so they don t pay you,you start to write asking g explanation,proformas answer or not answer at all,they wait for Friday and the estimated payment day becomes the Monday after. Its a sort of legal thing?so all the payment running to vestiare can be a fortune of bank Interest if holding by them even for 2 or 3 days extra. Legally they have to pay you as they write on the website but its no more true I m waiting for these last payment and I leave the website. I agree with who says that once the buyer receive your item,they use it for their weekend after they refuse the item and they don t pay so they really can dream with me to have 1 thing again. Any answer its proformal ,looks from an artificial intelligence Or they ask you to remove an item as I cannot send it from abroad and once come back following their instruction to reelist it,they don t accept the item asking for autentification, when they got it for 2 months shahah ridiculous really,its s joke. Now,as I know that they are reading all these reviews,I really hope they start to follow the 72 hours payment, without extension to the weekend and doing payment any day . I send on Monday I m expect the payment for Thursday Fridays as has been delivered on Wednesday or twesday. If a person contact the customer service is because there is a problem not because today I have no hobbies.ok? Paola”

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Posted 1 year ago

“I listed a Chanel Vintage Item in a perfect condition, after waiting for quite a while I was asking for an status of the payment, they stated that it would take 3 days to complete the inspection , I send a screenshot of the 2 days according to their policy and waiting for an answer received a message that the item had a undone seam issue which was completely false ! they sent me a message requesting a 3 days notice to the buyer to decide, I decided to get the item back and stated in the message that I wanted the item in the same condition that it was sent, with no issues at all ! I told them that specific item was previously inspected by a high top retail in Houston with no issues ! We are very concerned about such a problem and still waiting for the item , not sure if they did it on purpose just to put my item out of the market or what….. what I know is that the buyer had the same item in a different size….we suspect there is something going on …..”

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Posted 1 year ago

“they (Vestiaire) have bought a bag from me and promised to pay me the second they will have the item relisted on their account. now the item is with them for 4 days, is checked and approved AND relisted. now that im asking about my payment they are ignoring all my messages and mails for days already!!!!”

Vestiaire Collective 1 star review on 17th September 2024

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Posted 1 year ago

“Be cautious when sending expensive items to Vestiaire Collective. There is a significant risk that their "quality check team" may damage your items during inspection and then claim the item was received in that condition. I sent a brand-new jacket valued at €2500, with the tag still attached. After their quality check, they reported a loose button. I sent them photos of the jacket prior to shipping, showing no such issue. After a three-day investigation, they claimed the button must have come loose during transit, which didn’t make sense. The only way the button could have become loose is if it was mishandled during their rushed inspection. They even refused to provide video footage to support their claim that the button was loose when the box was opened. As a result of their error, my sale was canceled, I received a negative review, and the jacket was returned to me with the loose button, which I had to repair myself. Be very careful when sending valuable items to them, as my experience shows they can be unprofessional and may not take responsibility for their mistake.”

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Posted 1 year ago

“I have had some luck selling and buying there. My issue is with the USER INTERFACE. It is absolutely ATROCIOUS! You cannot even search for your items for sale. You have to scroll, sometimes and mostly if you have more than 10 items, I have about 100… There is no search function for sellers! And to top that off, it refreshes every time you're done editing one. So you must scroll again and again… You also cannot edit your pricing! You can only lower the price of your items. Even after it is approved to sell...you would have to delete it and relist it and wait for it to be reapproved..its just so annoying and slow! I realllllly wish they would take ANY CLUES from other selling sites and see how much cleaner the experience is! I would list WAY MORE if it was easier to list items and edit them. YOU ALSO CANNOT EDIT DESCRIPTIONS once listed”

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Posted 1 year ago

“I sold a vintage Omega watch at Vestiaire Collective with an Automatic movement. The sale was CANCELLED because their Experts after "inspecting" the watch determined the watch needed a NEW BATTERY!!!!! Who are these "EXPERTS"????”

Vestiaire Collective 1 star review on 3rd September 2024

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Posted 1 year ago

“I was so disappointed with my experience shopping at Vestiaire Collective- I bought an expensive Chloe bag and felt reassured doing so by the advertised by the "expert's team review of items". The bag arrived and was badly damaged and not as described. I provided pictures and when I sent the bag back for inspection I was told there was nothing wrong with it and as described. So so disappointed and would never shop here again. Please be careful not to make the same costly mistake as I have done”

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Posted 1 year ago

“I was banned from all chats for asking the customer where is she from. This unleashed hell. Their chat bots are saying the same thing, no matter what I'm asking. "48 hours, have a great day." It's been 3 days now, still banned, their "customer service" said "we decided 48 hours haven't passed yet." I'm unable to talk to any of my customers, losing sales and patience. Stay away if you can, the worst customer service I've encountered in my life. As soon as I sell my few items I'm out.”

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Posted 1 year ago

“They sent a payout of mine to a closed account and now they won't pay me for the item I sold. The bank has that the money was sent back to them but they will not help me or pay me, they just ripped me off!!!! I've been trying for months to get paid!!!”

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Posted 1 year ago

“I sold an item on Vestiaire. The buyer claimed that they did not receive the item although it had been allegedly received. I sent proof of postage and therefore, they investigated. Today I realised that the “sale was cancelled” with no email and no explanation whatsoever. I emailed the customer service and 6 hours later no replies (although they said they were looking into my -second- enquiry and they would get back to me in “minutes”. So no explanation, no refund nothing… Know that those people charge huge amount of fees to the seller and to the buyer too. The price that the buyer sees is NOT what you see as a seller. So you regularly get messages from buyers who want to buy let’s say your item and send an offer at £100 when your full price is at £90. THE CUSTOMER IS SHOCKINGLY UNHELPFUL. And I had countless issues with them.”

Vestiaire Collective 1 star review on 21st August 2024

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Posted 1 year ago

“They are totally ridiculous, I removed an item to list it again with better pictures as their stupid editing had removed most of the dress and made it look like it was a top in the 1st picture, so I listed my item again, all of a sudden the total incompetent banana peelers they claim are experts could not verify the authenticity of the dress. It is now the 3rd time that it happened. Are they all just dumb or super incompetent? This site is turning into a total and utter joke”

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Posted 1 year ago

“I bought a Chanel wallet from them. I was not aware of their buyer protection policy. The bag was marked delivered but I never received it. They asked for my ID, a written statement, and etc. I provided all the info and they asked for 7 days for investigation. Must be a joke on their end. No follow up emails from them until I messaged on the last day. They came back and said there’s nothing they can do. There was no insurance on the expensive item and no tracking proof that it was delivered. DO NOT SHOP FROM THIS SITE. Horrible customer service and policy.”

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Posted 1 year ago

“This is the worse company I ever dealt with! Do not use! They claim they sent an item June 9th. It’s August 5 and 5hey continue to. Lain “it’s on its way” and refuse to issue me a refund. I have contacted the BBB of NYC to help me get my money back. I can send communication if requested which is more than 20 pages! Awful!”

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Posted 1 year ago

“Beware as a seller! VA take much too long to resolve issues. I shipped an item to a lovely purchaser and it was delivered 10 days ago to the incorrect address and VA still have not resolved this issue. Appalling customer service. Constant line is that they'll resolve within 48 hours. And still they haven't. Will avoid from now on.”

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Posted 1 year ago

“I bought a pair of pumps which were supposed to be pretty new ( said the description). I received a pair of very used shoes and VC refused me to return them to the vendor and refund me. Very bad company, not serious. Be careful!”

Vestiaire Collective 1 star review on 17th July 2024

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Posted 1 year ago

“I was sent the wrong dress, honest mistake by the seller. Vestiaire refused to send me a return label (to this day, 3 days later) although the seller acknowledged the mistake. I was visiting the UK for a wedding, not only I ended up with no dress, I had to leave the country with the wrong one because Vestiaire was unable to give me a solution. So far they have not refunded me or told me anything but that they are investigating. Avoid at all cost. In Vinted if this happens, in 3 minutes you can print your return label.”

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Posted 1 year ago

“Bad people, bad service! Don't use it! I bought a pair of pumps which were supposed to be under excellent conditions and I received them very used, with a half rubber sole added by the vendor. Asked VC to return them, they refused!”

Vestiaire Collective 1 star review on 7th July 2024

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Posted 1 year ago

“Awful company. Made over $4000 in my first purchase. When I went to purchase again, my account was suddenly shut down after “being reported” by a seller when asking a question about a bag. No explanation. No reason. No reversal. Super super dodgy. Customer service not there, and only “apologisies for the inconvenience “. DO NOT USE!!!!”

Vestiaire Collective 1 star review on 4th July 2024

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Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Live Chat, Email

Vestiaire Collective Reviews