I actually cant explain how horrendous the customer service is at Vestiaire. I sold a lovely designer top, in excellent condition to a buyer in Germany, she had received it for 2 days before saying there was an issue with it. I was a little confused as I knew I had sent this out in immaculate condition. When I finally received the top back, it had been ruined by the buyer. It was dry clean only, and had clearly been put through the wash straight away, and as it was wool it had become shrunk and shriveled and just looked awful. I had basically been scammed. Obviously I try to contact Vestiaire (ha!). They have no phone lines whatsoever, only chat boxes. I tried to explain the situation in the chat box with someone, providing plenty of pictures for evidence of the top I received back. Firstly it takes days for an agent to reply, I only ever seem to be able to talk with one particular agent called Emma, never anyone else that is available. That seems absolutely ridiculous to me, that I can only speak with 1 person!!! Shes not helpful at all, and told me I need to send the top back to Vestiaire again so they can check it. As if the before and after pictures weren't enough. I've now been sent a DHL label that isnt valid, no drop off points will take it so I cant even send it. Still having no reply from anyone at Vestiaire regarding this. Buyer looks like she has her money back, nothing has happened to her and i've been completely scammed and no one at this company is willing to help me. Its absolutely disgusting. It had made me so thankful for eBay, where you can speak with someone rational on the phone 24/7, and would protect sellers in this instance as well as there being huge consequences for any buyer that did this. Vestiaire get your act together, this is a shambles and you should be embarrassed about how you operate. Thanks for absolutely nothing