I sold a Halston dress on Vestiaire, I packaged it carefully, I was also sure in my description to mention the small flaw, posted promptly, included a letter where I wished the seller some lovely occasions to wear the dress, the size was given as a 10, Halston Heritage uses US sizing, but since it came rather small, I made sure to give the measurements. I don't hear from the seller, there is no confirmation and no payout, it seems to be stuck on "waiting for confirmation" so I contact VC and they say the seller claimed that she received something else. I have over 100 sales on VC in the 4 years I am with them, I have heard those horror stories but so far was always lucky with my buyers, that was before I had the misfortune of selling to Zondani Koliswa, I googled and surprisingly she seems to have a lot of issues and is banned from some resale platforms, she also always has items sent to a convenience store, it seems that people who dealt with her before have even dedicated to facebook to warn others. In the future I will certainly do a deep web search for names before I send anything out with direct shipping again! I am trying to get information from Vestiaire how to protect myself against fraudulent buyers and to ask what does she claim she got, I sent her this dress, I know because it was very difficult to pack, the slinky rayon jersey was really difficult to fold, I packed it in white tissue paper, then used a strong plastic mailing envelope, it is 100% the dress she bought, but the problem with direct shipping is that fraudulent buyers can switch items, or cause a damage to force a return. Anyway, I have asked Vestiaire so far 8 times what I can do to avoid this, how can I protect myself from fraudulent buyers? Why did you not inform me? So far I only get generic replies, apparently they are looking into it, oh ffs, it can't be that difficult to tell me how I can protect myself? Seriously, if there is no way to protect myself, the please remove the direct shipping option, before I give some fraudster my expensive items, I rather donate them to a charity!