The customer service is pretty much not existent. This is not the first time I purchased an item from UK( I leave in US) but is the first where I send 4 emails to Vestiaire and I am giving the silence treatment. I was charged sales taxes but I should have not.In the previous instance vestiaire contacted me, reimbursed me the amount and told me was a glitch and they fix it, I will not be charged sales tax from that country for future purchases. Well, I was and this time I sent 4 emails to Vestiaire but I never received a reply, I guess they decided it is ok to charge me something I should not have being charged. I will obviously stay away from this website since it is absolutely not reliable. My ref# 28281065.