It is getting really bad, they use Evri and Evri changed the tracking, it no longer updates as sent when you physically handed it over at the drop off shop but only after Evri picks it up, which can take days and might lead to your sale being canceled while you actually have sent off the item. They do not accept the blue receipt slip from Evri as they claim you could have sent another parcel and you only get one slip even if you send several parcels. I have an item coming up as "We are expecting it" despite having sent it over 2 weeks ago and the sale was canceled. Lost my Prada shoes, Vestiaire does nothing about it! I only get auto responses that I haven't sent the item, when I have done so!