If i could give this company zero stars I would! I mailed My purse in to be authenticated four months ago. Consistently reached out by emails to follow up on the status. Every time they would send a email back stating they would get back to me in 48 hours and no one ever does. I tried The chat option and the custom service reps answer until i explAin my issue and no one reply’s back. I get a email 2 weeks ago stating that they LOST MY BAG and they will refund me. Well it’s have been four months and i still Haven’t received a refund. Just a bunch of excuses that they are working on it! Please don’t buy from this site if anything goes wrong you will not be REFUNDED!