I bought a pair of Stella McCartney boots described as "Never Worn" and they arrived with mud in the tread on the soles and around the sides. So, they have clearly been worn!! I reported the problem straightaway and sent photos of what I received. I was told to return them so they could check them again. Some time passed, and then for the second time Vestiaire informed me that they DO match their description! They said I had 24 hours to request them returned to me or they would relist them for sale for me. They listed them for sale straightaway anyway using the same words - "Never Worn' - and at a cheaper price than I paid for them! They also emailed me to say I should reduce my price as they were overpriced! The audacity! There is no way anyone would buy these boots, and if they did - they too would have been disappointed when they received them to see they had been worn. I requested they be sent back to me as Vestiaire refused to refund me and I did not want to leave them there forever until they might have sold. I tried to talk on chat many times to Vestiaire's customer service but was ignored. I have now opened a PayPal case as I did definitely receive an item 'not as described'. The decent thing they should have done while they had them back with them - was to refund me and tell the seller off for their wrong description. But no, they are saying they are on their way back to me again! Absolutely disgusting customer service. I only hope I will win my PayPal case and be allowed to return them back to Vestiaire again and get my money back. Then, after nearly ten years buying on the site, I will NEVER buy from them again and I will tell everyone I know not to buy from them either. They are thieves.