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Eveliina
Beware of the illegal actions of Vestiaire. On 30 May 2023, I ordered a phone cover for 80 euros. I chose delivery at collection point, thus the total price was 88 euros. I got a confirmation of order at 88 euros. However, when I checked my bank account, they had charged me 92,5€ (as if I had chosen delivery to home). When I contacted customer service, they did not assume responsibility despite clear evidence. It’s simply unacceptable (and illegal) to charge more than agreed. Seems that I am not the only one who has got this treatment. This is a case for class action. Update: Vestiaire team contacted me 31 May, telling me that they cannot affect my choice of delivery address. So, they did not even reply to the issue. This issue is not about delivery address, it is about delivery method which has been changed after order confirmation. Their web platform obviously has a glitch that needs to be repaired by their tech team, but instead their ”let’s play dum”-customer-service-team likes to blame it on the customers. Not cool!
2 years ago
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Vestiaire Collective has a 1.5 average rating from 1,398 reviews