Horrible software and no customer service! I sold a belt yesterday and shipped immediately, then I get 83 notifications that my item is with Evri, however in my account a day later the item is still as "to be shipped", another software problem. I tried to reach out to customer service, with the chat, I was ignored and gave up after 2 hours (thanks for the "customer service") so I decided to send them an email with a screenshot and the receipt of the parcel service, apparently I should get a confirmation. Hours later I still have no confirmation, YOU CAN'T REACH THEM VIA EMAIL as the emails seem to vanish into thin air! So I have packed and shipped an item, the software is totally messed up and it doesn't update, the company is not reachable so I guess the sale will be cancelled, the buyer gets refunded and has my item. How professional of Vestiaire, this is incredible, I have never dealt with a company with such shoddy software or were you try to contact them and you can't even get through! I read through a few of the reviews, and oddly enough the good reviews are basically saying nothing, while the bad reviews really point out where the problems are, I noticed I am not the only one who doesn't seem to reach them via eMail. I used to have the app on my phone but removed it because I prefer to see the items on a laptop screen, and I found the app very intrusive and given how their IT handles problems (not at all it seems) I do not want the app on a phone where I also have confidential work information and passwords, given the many problems the site has.