Horrible experience. In September, I ordered a brown crocodile Saint Laurent handbag and instead received a black Love Moschino handbag in a Saint Laurent box and dust bag. Initially the company appeared helpful but insisted that we file a claim with the shipper (fedex) despite me repeatedly saying this was not their fault because I received a perfectly intact and unopened shipping box. The box simply contained the wrong items. That led nowhere. I continued to try to have a dialogue with customer service team because I paid an authentication fee on the site and still received the wrong items. But they have done nothing. It’s nearly 2 months later and I have not received the correct bag nor have I received a refund of my $1300. And this morning I received this: “Please be informed that the team has confirmed that the right has been shipped to you so they did not make wrong action on this.” Really? Then how come I have a Love Moschino bag and not a Saint Laurent bag. Buyers beware.