I sent a Burberry coat which had never been worn and was in perfect condition to a buyer in France. I am based in the UK. I packaged it really carefully and used the label supplied by Vestiaire. The buyer then refused the item saying that the pocket was torn. I know that it was not as I packaged it myself and even sent it in the original bag. They are now trying to send it back to me and DHL (the courier) are trying to charge me £200 for import duty!! What?? How can it be an import and also a return. It was a beautiful coat in mint condition and I am now being told it will be returned with a tear (and therefore unsellable) and I will need to pay the courier a fee of £200 for the pleasure. An absolute joke. A total scam company with no phone numbers. Will never use them again. Please beware and use other sites - this is a total scam!