I sold a rare bag and luckily the buyer was somebody who said she would care for it, while it is a lovely bag and has been in the family for ages, it is not my style, I shipped and when the shipping didn't update for 4 days contacted them straight away, so hopefully the item could be found ASAP, I had to send sensitive documents like my ID in an email (that can easily be intercepted and somebody can commit identity theft) the receipt from the parcel shop, a description of the parcel (I even added a picture as I always make sure to take a picture so nobody can claim it wasn't packed securely), I contacted the parcel shop several times, they said everything was picked up. VC is dragging their feet, even on their site it shows it was sent (there is a direct link to tracking) and then come back with a message that they will check and if "my information is correct" (so basically despite it being on their own page suggesting I lie to them) they will check with the carrier. Donna-no-brains could have simply checked on my account, everybody knows that the longer you wait, the less chance there is to find the item. Customer service - ZERO Apart from having had trouble sending the item as several shops were full and could not accept it (I spent 2 days trying to find a shop who could take the item, while they kept on sending me reminders to ship, I wanted to ship!) they then basically accuse me - against the evidence on their page of lying. How would it show as sent if the shop didn't scan it? They now use Royal Mail tracked, where often when the postie picks it up it doesn't even register in the system, if you are lucky it starts tracking later, but several items luckily arrived (2 didn't) without tracking and it was hell on wheels with the buyer and me contacting them so they would release the money. Apart from that they add so many charges to the buyer and the seller, while all the time trying to push the seller into selling lower just so they can ear the commission. The only effort they put in is sending fakes out to pretend that they had great service (you recognise those easily on meaningless 1 or 2 liners - like their customer service or authentication service, totally inept). All Vestiaire does is to throw up hurdles, the "customer service" seems to be a call center somewhere that only replies with automated messages.... Their software is woefully bad, sometimes pictures won't upload, if you try to upload later, it doesn't happen, then they try and moan about "you didn't show" well brainiacs, sort your IT out, I assume the IT department is as qualified as the customer service, cheap and inadequate