The customer service is frankly horrible, read none at all, the expertise of their "experts" seems to be a joke, but you can see that they have AI or staff posting positive reviews, all the positive reviews sound the same, give minimal information. Frankly I prefer to use other websites, as they are more reliable, have more knowledge and do actually have customer service. Vestiaire seems to be intend to make a quick buck with minimal effort, the app and the website are really flawed and hard to navigate. In case you reach out to customer service, you have to actually press them to read your request and not spam you to death with auto-replies