I'll try to give you the short version. I Purchase a fendi sandles and authenticed just to make sure, just to have it not being delivered to me, by fedex. The carrier either delivered it to the wrong building or just flat out took my shoes. I asked them many times to fill.a claim after fedex confirmed that my package was delivered to the wrong place. This website has been giving me the run around since Feb 4th. I sent them all the information they needed and everytime I communicate with them via text( they don't have a valid phone number here in the USA) and everytime they assure me that it'll get resolved. Every time I communicat with a representative they gave me some different answer. After all this time I get a message via email that the issue can not be fixed. With the company and the carrier denied my claime. Now, I have no sandles and my money is gone. This company is based in Paris and big time fraud. My next email will be to the better business bureau.