I purchased a pair of shoes for over £200. Royal mail lost them and they were never delivered. VC do not use humans in their customer care team it is a bot, and you go around in circles. I am 3 weeks in back and forth, they have since suspended my account. I have had to open another account to talk to their webchat function. I left a negative review on trustpilot to which they responding asking me for further info but left no means to contact them so back to chat function again. No response. I am left in limbo, Royal Mail cannot support as I am the receiver and not the shipper. I have had to dispute the charge with my bank. Avoid at all costs.