I purchased two items from Vestiaire Collective on the same day 13th of October 2017. The first item, a Balmain blazer arrived promptly as stated. However, the moment it arrived I opened the box and immediately emailed Vestiaire Collective requesting a refund because the blazer arrived was not as the images show. It arrived in a light green/blue almost teal color, NOT the deep green hunter color Balmain jacket shown on their site. After 7 emails back and forth thier representative told me that they would not honor the refund because it was not returned within the two weeks stated. It was in fact returned within 8 days. I then provided to them all the documents including the shipping reciepts. Their next response was that they will not refund due to a slight difference in color. This is not a slight difference in color; The item listed on their site is the iconic hunter green Balmain, the one I received is a teal blue. There is nothing similar about this. Obviously Vestiaire Collective had no intention of honoring their own policies. I requested to speak with a manager and the response I received a week later was that I needed to change the address in my account so they could return the jacket to me, or it would be destroyed! Vestiaire Collective is a dishonest company who does not follow their own stated policies, and obviously does not care for their clients. I will not shop here again, and I do not recommend them to anyone for any reason.