Ordered some leggings and it was next days delivery, next day no parcel but at 11.05pm had a message from Evri saying parcel was delivered. We live in a very quiet cul de sac and there was no vehicle driving up and the proof of delivery was GPS somewhere in the village and a black picture that was supposed to show where delivery was made. Next day there were several other people waiting for Evri having the same delivery details and no parcel. I got in touch with Evri and also sent an email to Wallis customer service, Evri called me quite quickly and sent me an e-mail to forward to Wallis, no reaction, I did sent several e-mails and finally had a reply telling me I should ask my family if anybody had the parcel and look outside etc.etc. I explained for the 5th time what had happened and the had another e-mail where I had to agree to a number of things that I would and would not do, I found the text of the e-mail quite insulting but agreed because I wanted my money back, Still no money 2 weeks on. Will never buy from them again. One thing about not refunding people fast, don't they understand that people are in a cost of living crisis and lots only buy clothes when they really need them, and waiting for weeks to get refunded to go and buy elsewhere might be a bit stretch for them. Disgraceful company.