Wallis Reviews

Name: Wallis
Rating: 1.69

1.7 Rating 190 Reviews

17 %

of reviewers recommend Wallis

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Metrics

1.7

Based on 190 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Wallis 1 star review on 20th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Returned my order which consists of seven dresses I have been refunded for 2 dresses and still waiting for the other 5 to be refunded it’s been well over a month and I send numerous emails and all I get is excuses I’ve been shopping here for years and never had a problem before What is going on I need my £280 back as my order was £389 .80”

Helpful Report

Posted 3 months ago

“I can not get in touch with you you have not sent any emails or replies to my messages this is awful customer service my dresses need to be returned and I do not have the order number because you never sent a confirmation email or order number despite claiming you had when I placed the order”

Helpful Report

Posted 5 months ago

“Awful return service. The portal doesn't work effectively, meaning I'm left with an item I do not want. Impossible to get help from Live Chat Bot.”

Helpful Report

Posted 5 months ago

“i find it very difficult to return my parcel. The barcode provided would not scan at the evri drop off point. Now I still have my parcel with me that I do not want even after I paid for the return fee.”

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Posted 6 months ago

“Ordered some clothes from Wallis. I wish to return them however their portal isn't working to generate a return QR, Emails back and forth are a joke trying to get a return label. No phone line either or live chat. Found resolver which will complain to wallis on your behalf for free, their phone number doesn't work. Can't even get an address to send items back. Will never order from this company again!!! I just want to return these clothes. Unreal.”

Helpful Report

Posted 8 months ago

“Had to contact customer services about a returned item.The service was exemplary from Rey who patiently and swiftly resolved my concern. Emailed me by return and was so polite. Rey you are an asset to the company .Thank you .”

Helpful Report

Posted 9 months ago

“They don’t like issuing refunds and do their best to hold onto customers’ money for as long as possible! Refunds are often ‘missed’ too, so a close eye needs to be kept to make sure the money is returned if you do need to return an item. ‘Sharp practice’ it used to be called! Also, they deduct returns fees from the refund, even if you’ve paid for free postage & returns. Only buy if desperate!”

Helpful Report

Posted 9 months ago

Helpful Report

Posted 9 months ago

“Again echoing all these emails This company is fraudulent misleading hidden charges and not to mention a bunch of illiterate people working for for it Don’t know where they are based they don’t have a phone number uou have to wait to get emails from them for a reply Their clothing and products are of the lowest lowest quality as style I have encounter the worst experience with them Please keep clear and save your moeny yoh I’ll have a huge problem”

Helpful Report

Posted 9 months ago

“I give 5 stars As my experience was very good on returning 3 items Roslyn quickly dealt with my query on how to return these3 items And the money was promptly returned to my bank account But sorry to say the quality of wallis has sadly dropped I have had to return 5dresses that unsuitable and poor quality But other then that unlike many I quickly got the information on how to make returns Thank you”

Helpful Report

Posted 10 months ago

“Return experience. Takes ages to login. The clothes were awful and I have to pay the pleasure to return awful clothes. It is a shame because have been a loyal wallis customer in the past.”

Helpful Report

Posted 1 year ago

“Do not order from this company, there is no phone number to get hold of them, ordered with a discount was unable to apply said it was out of time when I had just received it!!! Will never buy from these again.”

Helpful Report

Posted 1 year ago

“Scam.... never received order. No humans to talk to, no phone number. Stay clear of this.”

Helpful Report

Posted 1 year ago

“If I could leave a negative star I would. Item arrived on time but although advertised as white was definitely cream. Perhaps Wallis wash their clothing in Boston! Online it says free returns but that actually means £1-99 to return a misrepresented item. Although ordered via Wallis order is acknowledged by Debenhams and so you have to navigate the labyrinth of concession and non concession goods to return item and get return label. Having dealt with Debenhams in the past will now have to wait a month for a refund if past experience is anything to go by. I loved Debenhams as a store but online they are a nightmare. Avoid them at all cost”

Helpful Report

Posted 1 year ago

“Trying to return a jacket return page sends you to debenhams Web page for returns but won't accept order no and says doesn't know my email address just keeps saying to redo how many times do you have to keep putting your details in to keep getting know were need to do something urgently”

Helpful Report

Posted 1 year ago

“I have been chasing up a refund for nearly a month. Wallis insist it has been sent to my bank but I haven’t received it and I have checked several times with the bank. The bank has agreed to proceed with a charge back so hopefully this will work. I wish I had taken heed of the warnings . A disgraceful way of extorting money from people who cannot afford it.”

Helpful Report

Posted 1 year ago

“Scam never received merchandise.”

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Posted 1 year ago

“After 30 plus years of shopping with Wallis - I will NEVER shop with them again. Since taken over by Boo Hoo they are an absolute DISGRACE. Every time I return an item - I NEVER EVER GET A REFUND - so they basically just steal your money. Am disgusted as theft surely is not acceptable. Will be pushing this further they have now stolen money from me too may times before. Shambles of a company since taken over by the Boo Hoo Racketers, no more than Liars and Thieves.”

Helpful Report

Posted 1 year ago

“Still awaiting an order which was placed on 30th May.Got an email on 1st saying it would be sent to Royal mail with a tracking reference.Royal Mail states they are still waiting for confirmation so they can upload item on their system before delivery.Where is the parcel.”

Helpful Report

Posted 1 year ago

“Absolutely dreadful experience after a return. They initially sent me the wrong size. I have been using their messaging to request my refund. Friday I was told I would have it by the end of the day. Today it was after the 26th, then another advisor said in 48 hours. They don't know what they are doing! I may have to contact my credit card for a charge back.”

Helpful Report

Posted 1 year ago

Wallis is rated 1.7 based on 190 reviews