Wallis Reviews

1.7 Rating 185 Reviews
17 %
of reviewers recommend Wallis
1.7
Based on 185 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 50%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Wallis 1 star review on 10th July 2022
Barbara
Wallis 1 star review on 10th July 2022
Barbara
Wallis 1 star review on 5th March 2022
Anonymous
Wallis 1 star review on 5th March 2022
Anonymous
Wallis 1 star review on 8th November 2021
Helen Kilcullen
Wallis 1 star review on 19th August 2021
Anonymous
Wallis 1 star review on 8th April 2021
Anonymous
10
Anonymous
Anonymous  // 01/01/2019
Had to contact customer services about a returned item.The service was exemplary from Rey who patiently and swiftly resolved my concern. Emailed me by return and was so polite. Rey you are an asset to the company .Thank you .
Helpful Report
Posted 3 weeks ago
They don’t like issuing refunds and do their best to hold onto customers’ money for as long as possible! Refunds are often ‘missed’ too, so a close eye needs to be kept to make sure the money is returned if you do need to return an item. ‘Sharp practice’ it used to be called! Also, they deduct returns fees from the refund, even if you’ve paid for free postage & returns. Only buy if desperate!
Helpful Report
Posted 1 month ago
They don’t like issuing refunds and do their best to hold onto customers’ money for as long as possible! Refunds are often ‘missed’ too, so a close eye needs to be kept to make sure the money is returned if you do need to return an item. ‘Sharp practice’ it used to be called! Also, they deduct returns fees from the refund, even if you’ve paid for free postage & returns. Only buy if desperate!
Helpful Report
Posted 1 month ago
Again echoing all these emails This company is fraudulent misleading hidden charges and not to mention a bunch of illiterate people working for for it Don’t know where they are based they don’t have a phone number uou have to wait to get emails from them for a reply Their clothing and products are of the lowest lowest quality as style I have encounter the worst experience with them Please keep clear and save your moeny yoh I’ll have a huge problem
Helpful Report
Posted 1 month ago
I give 5 stars As my experience was very good on returning 3 items Roslyn quickly dealt with my query on how to return these3 items And the money was promptly returned to my bank account But sorry to say the quality of wallis has sadly dropped I have had to return 5dresses that unsuitable and poor quality But other then that unlike many I quickly got the information on how to make returns Thank you
Helpful Report
Posted 1 month ago
Return experience. Takes ages to login. The clothes were awful and I have to pay the pleasure to return awful clothes. It is a shame because have been a loyal wallis customer in the past.
Helpful Report
Posted 3 months ago
Do not order from this company, there is no phone number to get hold of them, ordered with a discount was unable to apply said it was out of time when I had just received it!!! Will never buy from these again.
Helpful Report
Posted 5 months ago
Scam.... never received order. No humans to talk to, no phone number. Stay clear of this.
Helpful Report
Posted 5 months ago
If I could leave a negative star I would. Item arrived on time but although advertised as white was definitely cream. Perhaps Wallis wash their clothing in Boston! Online it says free returns but that actually means £1-99 to return a misrepresented item. Although ordered via Wallis order is acknowledged by Debenhams and so you have to navigate the labyrinth of concession and non concession goods to return item and get return label. Having dealt with Debenhams in the past will now have to wait a month for a refund if past experience is anything to go by. I loved Debenhams as a store but online they are a nightmare. Avoid them at all cost
Helpful Report
Posted 6 months ago
Trying to return a jacket return page sends you to debenhams Web page for returns but won't accept order no and says doesn't know my email address just keeps saying to redo how many times do you have to keep putting your details in to keep getting know were need to do something urgently
Helpful Report
Posted 8 months ago
I have been chasing up a refund for nearly a month. Wallis insist it has been sent to my bank but I haven’t received it and I have checked several times with the bank. The bank has agreed to proceed with a charge back so hopefully this will work. I wish I had taken heed of the warnings . A disgraceful way of extorting money from people who cannot afford it.
Helpful Report
Posted 8 months ago
Scam never received merchandise.
Helpful Report
Posted 8 months ago
After 30 plus years of shopping with Wallis - I will NEVER shop with them again. Since taken over by Boo Hoo they are an absolute DISGRACE. Every time I return an item - I NEVER EVER GET A REFUND - so they basically just steal your money. Am disgusted as theft surely is not acceptable. Will be pushing this further they have now stolen money from me too may times before. Shambles of a company since taken over by the Boo Hoo Racketers, no more than Liars and Thieves.
Helpful Report
Posted 9 months ago
Still awaiting an order which was placed on 30th May.Got an email on 1st saying it would be sent to Royal mail with a tracking reference.Royal Mail states they are still waiting for confirmation so they can upload item on their system before delivery.Where is the parcel.
Helpful Report
Posted 9 months ago
Absolutely dreadful experience after a return. They initially sent me the wrong size. I have been using their messaging to request my refund. Friday I was told I would have it by the end of the day. Today it was after the 26th, then another advisor said in 48 hours. They don't know what they are doing! I may have to contact my credit card for a charge back.
Helpful Report
Posted 10 months ago
Arranged return online, printed return label this was not recognised when scanned why is there not a telephone number. I will not be ordering again.
Helpful Report
Posted 11 months ago
Never ever ordering from here again. It was so difficult trying to return an item. Started a return for evri returns and the label didn’t scan when taken to return. Will never order anything from here ever again!! Very disappointed
Helpful Report
Posted 11 months ago
Such a poor refund process...still waiting over 2 months for a refund. Is anyone looking at this company as this is not a isolated case....its appalling
Helpful Report
Posted 1 year ago
No customer service just fibbed off with automatic emails ? Refund your customers and stop keeping hold of there money Worst company i have ever dealt with
Helpful Report
Posted 1 year ago
How do you actually get in touch with Wallis’s?need help on a return . Won’t print out my return label at my local return shop .don’t know what to do .can’t get In touch with Walliss.very poor customer service .love their clothes but won’t order from them again due to not being able to contact them for help .
Helpful Report
Posted 1 year ago
Wallis is rated 1.7 based on 185 reviews