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Wallis Reviews

1.7 Rating 186 Reviews

17 %

of reviewers recommend Wallis

Company Reviews

1.7

Based on 186 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Wallis 1 star review on 10th July 2022

Wallis 1 star review on 10th July 2022

Wallis 1 star review on 5th March 2022

Wallis 1 star review on 5th March 2022

Wallis 1 star review on 8th November 2021

Helen Kilcullen

Wallis 1 star review on 19th August 2021

Wallis 1 star review on 8th April 2021

10

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi I ordered several items from Wallis & could not fault the quick delivery but because the sizes are now all to pot i have had to return them . They acknowledge the return has been received but that is all. Trying to get them to refund your money is hellish. No wonder the owners are millionaires PLEASE people read the reviews before you buy from this awful despicable company”

Posted 2 years ago

“I have been a customer of Wallis for years nd was always happy with the service provided however now not being able to contact a customer service adviser directly has damaged my perceptions of the company. Without social media you are stuck, you have left out a section of your customer base in this respect those of us who do not use social media. Surely you could also provide a customer service email address where customers could make contact with you on your website. I am wanting to gain a refund on next day delivery charge as your courier did not manage to complete the transaction in the time frame and I cannot communicate with you which to say the least is very frustrating.”

Posted 2 years ago

“Disgusting service You send e mails saying you have received my returns but I still haven't received a refund . Wallis used to be a good company but I,ve never known so many bad reviews”

Posted 2 years ago

“Same as previous reviewer. Ordered 3 dresses. All too big. Link to return doesn't work and customer services email address has been giving me undelivered messages back. Spent 153 euro.”

Wallis 1 star review on 8th November 2021

Posted 2 years ago

“NEVER BUY AT WALLIS Have sent 2 dresses return and will not give me a refund. Bad service and 100 gbp poorer. The company is a disgrace and so unprofessional. The link did not work and no mention of sending my garments registered from Europe. Lack of communication between the warehouse and customer service. 3 months later and still no refund.”

Posted 2 years ago

“Have tried several attempts to get my returns label but too no avail .Have sent a email so fingers crossed not holding much hope having read these reviews Only wished I'd seen these before ordering. You live and learn !”

Posted 2 years ago

“this company is a disgrace. we returned 3 dresses in July and despite writing 4 times Wallis deny any knowledge of the transaction or return. we have provided comprehensive proof, but they still send pro-forma refusals. do not trust this company.”

Posted 2 years ago

“Appalling customer services have sent two emails no reply. Ordered a top but had to returned as ordered small and they sent an XL. Paid postage. Returned item but have heard nothing from them or a refund. Will nevervisecagain”

Posted 2 years ago

“Returned items and had a refund in a few days Very happy, after reading some of the reviews, I thought I’d lost £98”

Posted 2 years ago

“First time using Wallis online was charged twice for dress Aug 8th. Unable to get money back Many emails, always different person, keep being told complaint escalated ( 3 times now) Been asked to send and resend screen shot of credit card bill. Have read many reviews on other sites and all have same or similar experiences. Good at taking your money but not good at rectifying their mistakes, I suppose it's one way of making money!”

Posted 2 years ago

“Terrible service I bought a jumpsuit £44.10 and was to big so I sent it back via Hermes parcel shop last July and still waiting for refund all the numbers of proof from Hermes Wallis says don’t exist terrible service I did exactly what I was told to do by the parcel shop I also sent something back the same time to Amazon which I did have refunded straight away I used to love Wallis shop but I won’t be buying with this company again I wish I read reviews before hand I really don’t know how they get away with it looking at the reviews they are holding a lot of customers money this can’t be right”

Posted 2 years ago

“Had problems getting a refund from Wallis. Tried all sorts of ways to get in contact all failed but I did get in touch via Facebook messenger and got a response almost immediately. Haven't got the refund yet but they have confirmed they have put it through both on messenger and e-mail.”

Posted 2 years ago

“Waiting for a refund after 21 days as stipulated in their returns policy. I certainly wish I'd read the reviews. How are they getting away with this? It surely must be illegal.”

Posted 2 years ago

“I have tried to return my order constantly get same answer will be in touch within 72 hours nobody gets back in touch its not worth the hassle ordering from wallis breaching consumer rights”

Posted 2 years ago

“Trying to send back a jumper i bought but reading the reviews i might as well keep it as no one gets their refund anyway. I cant get hold of anyone to help with returns”

Posted 2 years ago

“I am still awaiting a refund for an item returned to you on 29/7/21!!”

Wallis 1 star review on 19th August 2021

Posted 2 years ago

“I regret for not having a look on to your product reviews before purchasing clothes and now I stuck with not having a refund even after 14 days and couldnot even get hold of the customer care services.Totally bad experience”

Posted 2 years ago

“I wish I had read the reviews before I bought from Wallis. I thought they were a reputable company. They keep giving me date's when I will receive my refund and those dates come and go and still no refund. I am constantly chasing for my refund. I will be taking this to the consumer ombudsman. I will not buy from them again as do not want to take the risk of not receiving a refund if the goods are not suitable and need to be returned. I would not recommend buying from Wallis”

Posted 2 years ago

“Terrible service werst customer service still waiting for a refund trying to blame me for there website error and got charged twice over a month and still no refund I will be taking this ferther as it unacceptable I bin more than patient and respectful but now I lost patients do not by from them werst company I hope they go bust”

Posted 2 years ago

“The worst store I've ever shopped in !. I've been fighting for a few weeks for a refund for the returned pants but unfortunately Wallies won't give it to me. So at the moment I have neither pants nor money.”

Posted 2 years ago

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Wallis is rated 1.7 based on 186 reviews