Wallis Reviews

1.7 Rating 186 Reviews

17 %

of reviewers recommend Wallis

Company Reviews

Questions

Metrics

1.7

Based on 186 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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I havnt been credited with the full amount of my return. One item is missing.

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Asked by Pauline Hill (10 months ago)

How the hell do I get in touch with Wallis’?wont accept my parcel at local store doesn’t recognise my return number .what do I do ? Looking at all the comments listed I’m not the only one having problems with Walliss won’t be ordering from them ever again .very poor customer service .should be ashamed thought they were a reputable company .obviously not .

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Asked by Christine cooper (1 year ago)

can you please send me a conformation email i need my order number ordered on 14 jan 2023.

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Asked by mary walker (1 year ago)

I am finding it difficult to print a label of as its said to hit button to download but no download was at the bottom when i chose which way i was going to return have tried several times with no joy.

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Asked by margaret brown (1 year ago)

I was sent a jumper from Wallis from my cousin as a birthday present. This was approximately 5 weeks ago. I have worn the jumper three times and it is now completely covered in " bobbles " As a result I am now unable to wear it as it looks absolutely awful. I'm happy to return it so that I can get a refund so please advise me as to how I go about doing this. My cousin ordered it on line so consequently I don't have order number details but I may be able to get that information from her.

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Asked by Thirza Channell (2 years ago)

How do I return Wallis item delivered by Hermes? The sight is not recognising your brand.

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Asked by Araxi Ermone Kevorkian (2 years ago)

I PLACED AN ORDER AND I PUT THE INCORRECT POSTAL CODE

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Asked by MAUREEN KILKENNY (2 years ago)

i have had no reply to my question. i am waiting to return item. you have my money is that your attitude.? we dont care

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Asked by mrs yvonne haycock (3 years ago)

i want to return an item but when I fill in the return form it ask for a zip code which being in England we do not have so I put my post code but will not accept yet that field has to be filled in. what is wallis e mail.

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Asked by mrs yvonne haycock (3 years ago)

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Asked by mrs yvonne haycock (3 years ago)

I placed an order which should have arrived on 4 February and it had still not arrived!

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Asked by Theresa Meany (3 years ago)

Returned 2 parcels via Hermes(P9972927) 24th December and have heard nothing. Now becoming a little concerned

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Asked by dianne bisset (3 years ago)

I bought a Military design Black coat around 1 month ago and delivery was confirmed but no refund - please refund urgently - its a long time to wait for a refund !!

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Asked by Jacqueline Terenzi (3 years ago)

I placed an online order on 2nd dec for £73.40 but i have had no confirmation,i am concerned as the money has been taken from my account,could you please confirm what is happening.Thankyou

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Asked by Christine Dickinson (3 years ago)

I placed an online order on 2nd dec for £73.40 but i have had no confirmation,i am concerned as the money has been taken from my account,could you please confirm what is happening.Thankyou

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Asked by Christine Dickinson (3 years ago)

Hi I want to make a return but I don’t know what email I used and have no confirmation only order number please can u help ?

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Asked by Pritheepal (3 years ago)

I ordered an item online and wish to return it to a store - my postcode is BT79 9NZ. What is the store nearest me which will accept this return?

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Asked by KATHLEEN WARD (4 years ago)

I have just tried to order online with my Wallis card and a credit card both of which have a zero balance when I came to check out it said there were card issues with both cards which I do not understand , Is there a problem with the wallis website????

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Asked by Debbie (4 years ago)

Can I have a free post label for to return shoes

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Asked by Lynn (4 years ago)

I ordered a dress on 7 June with 24% discount, I then received a code WL10DEL, my invoice says multiple discounts applied and price is showing on invoice as £30.78 I have been onto customer service about having delivery charge removed as per code and their telling me dress is £34. 78, 24% discount ended at midnight on 7 June so I was well in time frame my order no is 432900782 could you please advise me what is going on ASAP I would appreciate an email please, I am a Premium Customer and really don't expect to be treated like this, thank you

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Asked by Maria Ormesher (4 years ago)

Why don't Wallis answer emails after 4 days and waiting times for phone sis in access of 40 minutes

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Asked by Justina (6 years ago)