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Wallis Reviews

1.7 Rating 186 Reviews

17 %

of reviewers recommend Wallis

Company Reviews

1.7

Based on 186 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Wallis 1 star review on 10th July 2022

Wallis 1 star review on 10th July 2022

Wallis 1 star review on 5th March 2022

Wallis 1 star review on 5th March 2022

Wallis 1 star review on 8th November 2021

Helen Kilcullen

Wallis 1 star review on 19th August 2021

Wallis 1 star review on 8th April 2021

10

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been trying to return a faulty item to Wallis for weeks now. It takes forever for them to reply to your emails and when they do they do not make sense. I will not be ordering from them again which is a shame because I used to shop there all the time. Very poor customer service.”

Wallis 1 star review on 8th April 2021

Wallis 1 star review on 8th April 2021

Wallis 1 star review on 8th April 2021

Wallis 1 star review on 8th April 2021

Wallis 1 star review on 8th April 2021

Wallis 1 star review on 8th April 2021

Wallis 1 star review on 8th April 2021

Wallis 1 star review on 8th April 2021

Wallis 1 star review on 8th April 2021

Wallis 1 star review on 8th April 2021

Posted 3 years ago

“Returned an item 2 months ago paid 9 euro and still haven't been refunded. Cannot contact wallis through email calls or leave review. Will never set foot in there shop again”

Posted 3 years ago

“Order arrived. Item too small. Went online to start the returns process but my account shows no orders. Therefore I have no order number to return the item. Multiple emails sent and messages exchanged on ‘messenger’. After 4 weeks, I still have no answer. I will NEVER order with Wallis and will advise my friends to do the same. I would like a reply and the issue to be resolved.”

Posted 3 years ago

“Received my parcel today - item faulty. I will NEVER order from them again. My phone number, no address to send back On line returns so difficult I am stuck with it. THEY WILL HAVE NO CUSTOMERS LEFT IF THIS IS HOW THEY TREAT US DON'T ORDER FROM WALLIS”

Posted 3 years ago

“Can’t get refund with Wallis do not reply to emails sent . Since it has been taken over customer service has been really bad . I know you can’t phone but why they can’t answer the emails I do not know . Never again they have lost my customer £40 down and no one accountable . Wish I had read the reviews before ordering”

Posted 3 years ago

“I ordered 6 items of clothing. 3 has arrived in a very poor state (which all are no good as too big and need to be returned) On my account it states that all have been despatched. No delivery/returns label enclosed. I’ve sent at least 4 emails with no response whatsoever. I have no way of returning the items received and have been stung for the 3 not received. Very angry and upset”

Posted 3 years ago

“I ordered a cardigan end of December it never arrived, I supplied the tracking number given to me by the Hermes courier the order number on numerous occasions, received emails back asking for the orders numbers which i have given them again, now we are into February and I have got nowhere in getting my money back.”

Posted 3 years ago

“I ordered black coat online. It was never delivered to me. I have emailed them many times. Initially a standard response was sent to me. Later on they said they will speak to the courier company and get back to me. Thereafter they stopped responding my emails at all. I paid £52 for nothing. Awful and obnoxious customer services.”

Posted 3 years ago

“Wallis are normally difficult to deal with, but in the last few months since the announcement about the acacia group they are a nightmare to deal with, no response to emails. The returns system not working, just a nightmare. Trying to send 5 things back but going round in circles”

Wallis 1 star review on 24th January 2021

Posted 3 years ago

“Absolutely disgusting, ordered boots and nothing for two weeks. Given delivery date then received emailed stating the purchase had gone to the wrong courier with another delivery date. Still nothing recieved, when check tracking, nothing, no delivery date, no up to date information, when emailed no reply, ignored. Going to trading standards. Order and paid on 12th January it's now the 22nd January and nothing.”

Posted 3 years ago

“Absolutely disgusting, ordered boots and nothing for two weeks. Given delivery date then received emailed stating the purchase had gone to the wrong courier with another delivery date. Still nothing recieved, when check tracking, nothing, no delivery date, no up to date information, when emailed no reply, ignored. Going to trading standards and will contact management team.”

Posted 3 years ago

“Quality of a Wallis coat after 11 months is poor. Considering this year, most of us have worked from home, a £141.00 winter coat purchased in January 2020 is now falling apart and no one is interested”

Posted 3 years ago

“Still waiting 2 months again for two refunds to be credited to my account despite supply Hermes tracking details and again have been charged interest. No wonder these stores are closing due to overpricing and poor customer services.”

Posted 3 years ago

“I must remind myself not to shop Wallis on line there is always a problem trying to return goods especially wen ordered on line and try returning to shop.very unhelpful it’s as if they make it difficult so you won’t bother and just keep the goods .with so many companies going out of business you need to up your game . Sorry for the bad review as your clothes are good quality and reasonably priced”

Posted 3 years ago

“JUST SHUT DOWN THE STORE INSTEAD OF MAKING PEOPLE EXPERIENCE BAD SERVICE FROM YOU. I ordered a petite coat in size 10 as this is my usual size, but the coat was really small for a size 10. I have a superdry coat which is size 8 and fits me snug and a Oasis pea coat that is size xs and fits me snug. So I contacted customer care team and explained the issue and asked if I exchange the product for a size 12 will can i get the item from the original price I paid for the size 10. Customer care responded with "Unfortunately, as the coat did not have any actual manufacturing/visible faults and was simply too small we are unable to offer a discount if you were to return your current item and re-order. I apologise for any inconvenience caused." You might as well shut down your store down after seeing all the bad reviews you have. Disgusting.”

Posted 3 years ago

“I have been told by Hermes there is an issue with my parcel delivery. No reason given!!! Tried to contact Hermes just get virtual assistant!!!! On phone just get message saying contact the supplier!!!! Tried to call Wallis but once again message no help line available but you can send an email. Can’t find email address. I had lots of problems with Wallis/Hermes during lockdown and said I would never use Wallis on line or Hermes again. Don’t know why I did this time and once again they’ve taken my money and no goods received. Got all the hassle I had last time and can already feel stressed about it. Message to self and others DONT ORDER ON-LINE FROM WALLIS AGAIN. Wallis mail order and Hermes have not got a clue about Customer Service it simply does not exist.”

Posted 3 years ago

“Returned a dress on 24/6. I had to pay to return it and haven’t received my refund. I have sent several emails but got no reply. Will not be shopping with this shop again”

Posted 3 years ago

“No delivery and poor customer service I made my order and received notice my delivery was on its way 13/07 so I checked my tracking to see my order had already been delivered...? Err..no it wasn’t - the online DPD bot was less than useless just kept saying my parcel was delivered- so I contact Wallis customer service and they asked for 48 hrs to sort and then a further 48 hrs for courier to respond that was on Monday (5 days ago) I am still chasing them for a reply regarding refund....my advice....don’t buy from Wallis online the system is apt enough to take your money but falls down if something goes wrong .... a customer of Wallis for 25 years but definitely not going be now”

Posted 3 years ago

“Absolute disgrace of a company. Lost my mum in March and had ordered something for her for the first time from Wallis tried desperately to return, as I had no way to print a returns label, no help at all from them for 3 and a half months, just completely ignored my emails. Shame on you Wallis adding misery to a very bad situation. Would never recommend this company.”

Posted 3 years ago

“I have sent 2 parcels back to Wallis with the labels I had to print off myself. One parcel had been acknowledged and I have received an email to say the money has been refunded but this is not the case. It is impossible to contact customer care via any communication channels. I have therefore made a more formal complaint using Resolver. This is all very disappointing and having read other peoples reviews this issue is sadly not uncommon. I am legally entitled to these refunds and should not have to resort to this.”

Posted 3 years ago

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Wallis is rated 1.7 based on 186 reviews