Wallis Reviews

Name: Wallis
Rating: 1.65

1.7 Rating 209 Reviews

16 %

of reviewers recommend Wallis

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1.7

Based on 209 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Live Chat

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Wallis 1 star review on 20th August 2024

Anonymous

Anonymous // 01/01/2019

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“I wish I had read the reviews before I bought from Wallis. I thought they were a reputable company. They keep giving me date's when I will receive my refund and those dates come and go and still no refund. I am constantly chasing for my refund. I will be taking this to the consumer ombudsman. I will not buy from them again as do not want to take the risk of not receiving a refund if the goods are not suitable and need to be returned. I would not recommend buying from Wallis”

Helpful Report

Posted 5 years ago

“Terrible service werst customer service still waiting for a refund trying to blame me for there website error and got charged twice over a month and still no refund I will be taking this ferther as it unacceptable I bin more than patient and respectful but now I lost patients do not by from them werst company I hope they go bust”

Helpful Report

Posted 5 years ago

“The worst store I've ever shopped in !. I've been fighting for a few weeks for a refund for the returned pants but unfortunately Wallies won't give it to me. So at the moment I have neither pants nor money.”

Helpful Report

Posted 5 years ago

“Wish I had read reviews before ordering from Wallis. Orderded 3 pairs of trousers, they sent two but charged me for three, now they will only refund £44.60 for two pairs and are refusing to refund £25.60 they owe me, I have sent them two copies of bank statement showing payment of £66.20. This has been going on since 21st April, I have lost count of amount of e mails I have sent”

Helpful Report

Posted 5 years ago

“I just wish I had read these reviews before ordering from Wallis, returned dress via Hermes and 3 weeks later still waiting for refund. Customer services say to wait until 22nd day but after reading these reviews I am not holding out much hope. This surely can’t be legal, they need to be investigated. Won’t be shopping with them again that’s for sure.”

Helpful Report

Posted 5 years ago

“Returned goods in April still waiting for a refund !!!! don't seem to be able to contact them”

Helpful Report

Posted 5 years ago

“Returned items in April and still awaiting a refund. Emailed customer service. NO ANSWER OF YET. Will never order from Wallis again. They are very quick to send your order but ignore refunding when goods are returned.”

Helpful Report

Posted 5 years ago

“The customer service is diabolical 😡 been waiting for a refund for 2 months! No phone lines to actually speak to anyone. Will not buy from them again 😡😡”

Helpful Report

Posted 5 years ago

“Because the company was flagged by my credit card company as suspect, I managed to hold off payment for my order after I realised the order number was not recognised by Wallis’ website. Very worrying as all looked genuine and seemed like the Wallis that I had dealt with previously. Thanks to the reviews of frustrated customers I was alerted to the poor quality of clothes and absence of customer service. Beware! I would not order from them.”

Helpful Report

Posted 5 years ago

“Terrible service, I've tried to DM wallis but can't get on the site??returned 3 items in 1 parcel last month, still no refund, after alot of frustration with returns procedure, how am I going to get help, it's ridiculous. Spent £90 !!”

Helpful Report

Posted 5 years ago

“I returned two items and waited nineteen days for a refund after e-mailing Wallis three times. The two tops I purchased were size 10 but were still too large. Also Wallis delivered a wrong item. In other shops I’m a size 12. I will not purchase clothing from Wallis again.”

Helpful Report

Posted 5 years ago

“I tried today to return an item that's too big . They say they don't recognise my order number or email . I have an account with them so I don't understand . I'm sending back to Wallis UK from Ireland. This is a joke”

Helpful Report

Posted 5 years ago

“Will not buy from Wallis again. Bought a top which was unsuitable. Returned two days later and no refund received despite tracking confirming receipt to Wallis 10 days ago! I have emailed them asking for my money but no response. They do have a customer service number but at 55p a minute i will not be calling. Will never buy from this company again!”

Helpful Report

Posted 5 years ago

“Like so many others have said, I'm trying to return an item but can't generate a returns label. No response to my emails. Simply unacceptable that a company can trade in this way. As far as I'm concerned it is fraud, as they clearly have no intention of allowing people to have their money back. Will never buy another Wallis item.”

Helpful Report

Posted 5 years ago

“I need to return an item to Wallis but impossible to get returns label as saying order not recognised so just doesn’t make sense. I’ve tried all different ways but still order number not recognised. Never had any problems before !!!!!”

Helpful Report

Posted 5 years ago

“Ordered made on 24/3 and expected delivery 7/4 which has not arrived. Three emails sent and no response. Shocking customer services. I'm also sorry I didn't see Wallis had changed ownership, I would definitely not have placed my order as I am now out of pocket.”

Helpful Report

Posted 5 years ago

“Item ordered was in poor condition, jumper was faded at shoulder, like it had been ironed and scorched. Looks like old stock.”

Helpful Report

Posted 5 years ago

“Cannot print off a label can’t phone u and no reply to several emails . My advice is do not shop with Wallis”

Helpful Report

Posted 5 years ago

“I have just recieved a coat it's far too big cannot generate a return at all tried several options available.no answer on the phone to head office..I want my money back maybe this can be classed as fraud they take your money and your left with somthing that's just no good...will never order from them again”

Helpful Report

Posted 5 years ago

“Disgusting company. Still waiting for a refund from weeks ago, they send same email, saying refund takes upto 28 days, still no refund £70. They are hiding something from customers.”

Helpful Report

Posted 5 years ago

Wallis is rated 1.7 based on 209 reviews