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Wallis Reviews

1.7 Rating 186 Reviews

17 %

of reviewers recommend Wallis

Company Reviews

1.7

Based on 186 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Wallis 1 star review on 10th July 2022

Wallis 1 star review on 10th July 2022

Wallis 1 star review on 5th March 2022

Wallis 1 star review on 5th March 2022

Wallis 1 star review on 8th November 2021

Helen Kilcullen

Wallis 1 star review on 19th August 2021

Wallis 1 star review on 8th April 2021

10

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Numerous emails regarding a returned item in March not received refund. I used to spend a lot with them but this has stopped me buying anything . Wallis are thieves keeping people's money. Trading standards needs to look into why they are not refunding returned goods .”

Posted 3 years ago

“Trying to return a parcel to wallis is terrible. Not the correct return label in the parcel to return .Hermes delivered the parcel but when looking online to return says they are not a agent for wallis even though they delivered it. Now having to return through the post office.”

Posted 3 years ago

“I ordered two items online one was fine the other was bad quality so I returned it two weeks ago but haven’t received refund yet . On a positive note I called Wallis in Dunlaoghaire Dublin ( when I couldn’t get through to the on their Uk line ) and a very nice girl called Jessica really went out of her way to help me both by calling me back with information and sending me an email . Hopefully I’ll get my money back soon and I also hope that Wallis will continue to employ helpful staff like Jessica”

Posted 4 years ago

“Terrible waitedmover a.month for a refund and still not received. They promise they will help on the phone and don't!”

Posted 4 years ago

“Terrible been waiting for a refund since 7th December for goods returned through courier. Lost count of number of calls.and emails.they keep promising refund and as yet not received!”

Posted 4 years ago

“I received the wrong item in my delivery and had to return it then had to call 3 times to be told I would get a gift card emailed across which to this day hasn’t happened. No Manager to speak to so the poor person in the call centre gets the brunt of it. Worse retailer I have dealt with online won’t be using again.”

Posted 4 years ago

“I have had a Wallis Card for several years and never had an issue until my latest order was returned in time but not credited to my account for a month. I have been charged interest on my account and they will not refund this as they say they have done nothing wrong, however this was their warehouse issue and not mine.”

Posted 4 years ago

“I suggest not to order anything fro wallis. Everyone seems to have the same problem. They say parcel has been dispatched and then days later say your money has been returned. No explanation. I suggest they need to get there act together especially other companies are struggling and closing down. If you have no customers you have no job.”

Posted 4 years ago

“Not good value for money, poor quality clothing and poor customer service. Please do yourself a favour and shop elsewhere”

Posted 4 years ago

“Bought a pair of sandals that fell apart after one wear. Emailed customer service as I had no way of returning them to a store as I live overseas and had left the country. Got responses from several different customer service reps, each giving different advice, with the last one telling me to get a quote on a letter headed paper from a cobbler to fix them. Letter headed quote, are you bloody joking?! Decided to cut my losses and accept that I would never get anything from these guys, least of all decent customer service. Another pair of flats also falling apart after a few uses.”

Posted 4 years ago

“Processed my refund within a couple of days. Quick and easy return process. Thank you Wallis”

Posted 5 years ago

“Ordered dress 4 days ago and confirmation received that it will be deivered tomorrow. Received email this afternoon that order cancelled as item out of stock - joke or what!”

Posted 5 years ago

“Still waiting for a refund for over a month. Poor customer services department which keep asking me the same questions re my return.”

Posted 5 years ago

“I have been waiting for a £40 credit to be paid to me for nearly a month. When I looked at the customer services number, costs start at £6 with £3 something for every minute spent on the phone. How the hell are you supposed to get your money back?”

Posted 5 years ago

“Awful online service. Ordered an item and still not received after 2 weeks. Phoned Customer services and was spoken to extremely rudely. The item had not even been dispatched from the warehouse, and it seems was in fact out of stock! Cannot believe how rude the person on the phone was to me. Wallis definitely needs to invest in some customer service skills training for their staff. It's such a shame to read all of these terrible reviews, as up until now Wallis always appeared to be a decent reputable company. Will never use them again. Didn't even want to give them 1 star!!!!”

Posted 5 years ago

“Brill, quick delivery”

Posted 5 years ago

“Brill, quick delivery”

Posted 5 years ago

“Worst experience ever had to fight to get my refund took 6 weeks luckily I paid through paypal Wallis said stop your claim with paypal i said no way luckily I didn't so they had to refund will never use Wallis again”

Posted 5 years ago

“terrible service on phone 40 mins still not spoke to anyinone 18 days still no refund no wobder stofes are gojng bust”

Posted 5 years ago

“Customer service is non existent! I've been trying to call them about my order for the last week, today the wait time was 55 mins and I had to give up. My item was ordered on 31st July and has still not arrived 2 weeks later. The tracking link says unavailable. I will never order from Wallis website again!”

Posted 5 years ago

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Wallis is rated 1.7 based on 186 reviews