Wallis Reviews

Name: Wallis
Rating: 1.68

1.7 Rating 201 Reviews

16 %

of reviewers recommend Wallis

Company Reviews

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Metrics

1.7

Based on 201 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Wallis 1 star review on 20th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order shoes online took the, back to the shop for refund told because it was an online order had to be posted back it did not state that on invoice ! Item posted back over a month ago still no email to say they are back and no refund Wallis have had my money for 6 weeks now will never shop with them again Beware”

Helpful Report

Posted 7 years ago

“I use to love this shop but I will never shop with with Wallis again. I ordered a dress online and it had 20% off. When it arrived it was too big. Written on the invoice it clearly stated I could return/exchange in any store. I found the dress in the next size down in a store and said I wanted to exchange it. Firstly I was advised that I can not return online orders to store. I showed the paperwork stating I could which I was advised was out of date as the policy had been changed in May 2017. The Assistant agreed to honour it but then said that as I had a discount but now the dress had gone up to full price that I would have to pay the difference. I said that’s not right, I am not returning it for a refund just exchanging for another size. I tried to call Wallis but it said they were busy and the wait was up to 36 minutes. The Assistant finally exchanged it for me. I tried several times after that to call Wallis about the issues I had faced but got either the busy and over an half an hour wait to be answered or a too busy call back later. I decided to contact customer services by email. It has taken over a week to reply. They never answered the question about if their info on the invoice about returns is out of date and said that if I got a discount online then it would not be honoured in store. Absolutely disgraceful customer service and I will shop elsewhere and I would suggest others do the same.”

Helpful Report

Posted 7 years ago

“Loved this store & online shopping until recent months. Trying to contact by phone is impossible, automated message saying they are so busy and cannot take your phone call & try later!!! My emails are not acknowledged, been waiting for an answer regarding a refund. Be aware if you are ordering online. Come in Wallis up your game.”

Helpful Report

Posted 7 years ago

“Avoid this store like the plague!!! Wish I had checked the reviews before ordering. Wallis have put me through weeks of unwanted stress at a time when I am already very unwell. I returned an order in the last week of April and kept expecting to get a refund, but it never arrived. After reading reviews here, I saw it was fruitless to try their premium rate number so didn't bother. I opened a case with Resolver and chased the store several times. Today, 7 weeks after I posted the items back, I finally received an email saying my refund has been processed. A result at last, but sadly the experience has been so stressful for me that I will make it my mission to tell everyone to stay far away from this store!”

Helpful Report

Posted 7 years ago

“I have often purchased from Wallis & never had a problem but I sent an item of clothing back & Wallis have received it on 23rd May but I have had no correspondence from them & no refund & I can not call anyone to report this.”

Helpful Report

Posted 7 years ago

“I ordered 2 dresses online from Wallis which I received last Saturday 19th May. They did not fit and the instructions were to log into my account and click on the 'request a return' option. My account however had not been updated and still said that the items had been dispatched from their warehouse. I waited until Monday 21st May but my account had still not been updated. I emailed their customer services twice and never received a response, I used their online contact facility twice and never received a response and I tried ringing numerous times to be cut off due to them being busy, I got through on my last attempt at ringing them but was put into a queue with an estimated waiting time of 46 minutes. In the meantime, I sent my items back via Royal Mail and got a Proof of Postage. Finally I decided to go straight to the top and rang Arcadia who own Wallis. I got through straight away and said I was unhappy that I have not had any communication back from Wallis whatsoever and that Arcadia were the last port of call before I took the matter further. Within a few hours I got a call back from Wallis Customer Service. They said they would arrange a refund for me and I have now received an email from them confirming this. I should get my refund within 5 days (fingers crossed) so, my advice to anyone experiencing similar problems is to ring Arcadia's registered office on 0844 243 0000 and complain, it worked for me.”

Helpful Report

Posted 7 years ago

“easy to us website, availability good, good pick up and returns”

Helpful Report

Posted 7 years ago

“Been trying for days to get through! No order received for weeks and wait times of 40+ minutes! Then phone cuts off! Outrageous!! Will never order with them again!!! What chance have I’ve got of getting my money back? God knows!! Absolute disgrace!!!!”

Helpful Report

Posted 7 years ago

“Absolutely dreadful customer service cannot get through on phones no order received and they have my money and they do not answer emails”

Helpful Report

Posted 7 years ago

“My order did not turn up and trying to get hold of customer service was virtually impossible. They give you a number to call then tell you either they are not taking calls or the waiting times are over 50 mins. Absolutely disgusting! I will never order from Wallis again, this has been very stressful.”

Helpful Report

Posted 7 years ago

“Looking to return items in store wouldn’t accept my online account details emailed Wallis twice no reply rang customer service waited 30 mins gave up ! Avoid avoid avoid!!!!”

Helpful Report

Posted 7 years ago

“Quick service, accurate description, pleased with dress”

Helpful Report

Posted 7 years ago

“Pleasant staff and very helpful”

Helpful Report

Posted 7 years ago

“NO STARS The site is rubbish as they don’t offer don’t speak to a advisor it makes you want to go to another site who offers a better customer service policy You should provide a 0800 number or a number so you can use your mobile free minutes, I had to call twice and nothing has been resolved, waiting my time over 1 hour so far, get it sorted or lose more customers. I would not recommend you if possible, if you do good luck”

Helpful Report

Posted 7 years ago

“The layout of the store was carefully planned to allow free movement around the racks of clothes so there was no shortage of space to move around as a customer. Great choice of clothes as always and a very good variety of all clothes The sale rack was also well stocked and had a range of larger sizes which isnt always the case in shops”

Helpful Report

Posted 7 years ago

“Bought a beautiful dress for £20.00 instead of £70.00 fit is perfect price is amazing can't wait to wear it even give me next day delivery free, well done Wallis I'll be shopping again with you soon!”

Helpful Report

Posted 7 years ago

“Too long a story to put on a review but short version ordered 2 items online paying with Gift cards I received from my family & partly by debit card. Received conflicting emails telling me that the items had been delivered in store & same day email telling me items were out of stock. No mention of refunding me so eventually had to phone to try & resolve. Eventually received an email refunding gift card part but not in full. After emailing received debit card refund but the reply adding refund onto a gift card I didn't possess. Put this down to experience as not a large amount but it's the principal! After all this discovered one item had been delivered to the store but even when I went in they couldn't find it.”

Helpful Report

Posted 7 years ago

“Clothes are of a really good quality and are always a good fit. The online service suits me as I work full time and my weekends are too precious to spend shopping.”

Helpful Report

Posted 7 years ago

“Had a good selection of goods.”

Helpful Report

Posted 7 years ago

“Ordered top which arrived within 24 hours no delivery charge”

Helpful Report

Posted 7 years ago

Wallis is rated 1.7 based on 201 reviews