Wallis Reviews

Name: Wallis
Rating: 1.71

1.7 Rating 186 Reviews

17 %

of reviewers recommend Wallis

Company Reviews

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Metrics

1.7

Based on 186 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a beautiful dress for £20.00 instead of £70.00 fit is perfect price is amazing can't wait to wear it even give me next day delivery free, well done Wallis I'll be shopping again with you soon!”

Helpful Report

Posted 6 years ago

“Too long a story to put on a review but short version ordered 2 items online paying with Gift cards I received from my family & partly by debit card. Received conflicting emails telling me that the items had been delivered in store & same day email telling me items were out of stock. No mention of refunding me so eventually had to phone to try & resolve. Eventually received an email refunding gift card part but not in full. After emailing received debit card refund but the reply adding refund onto a gift card I didn't possess. Put this down to experience as not a large amount but it's the principal! After all this discovered one item had been delivered to the store but even when I went in they couldn't find it.”

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Posted 6 years ago

“Clothes are of a really good quality and are always a good fit. The online service suits me as I work full time and my weekends are too precious to spend shopping.”

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Posted 6 years ago

“Had a good selection of goods.”

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Posted 6 years ago

“Ordered top which arrived within 24 hours no delivery charge”

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Posted 6 years ago

“I received a blouse for a Christmas present but unfortunately it was too big - I took it back to Wallis who changed it without any hassle and I got a jumper that was the same price but got money back as there was a 20% discount - way to go Wallis !!”

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Posted 6 years ago

“Took payment for cart on Black Friday dispatched 29th according to email, lost on the 6th December won't honour sale with replacement no customer service email and you have to wait hours on phone line to contact them, so no goods and lost money in my account”

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Posted 6 years ago

“Purchased a coat on the 29th November and it still hasn't been dispatched trying to get in touch with wallis is appalling with no response form e mails and waiting over half an hour a time on the customer service line, to been then told you will get a call back from advisor, this company is reviewed on trust pilot read them, Wallis is from the Arcadia group also also own top shop Dorothy Perkins burtons etc, please advise if you purchase online with Wallis the after sale is terrible”

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Posted 6 years ago

“Still waiting for my delivery. Sent email asking where it was and as yet still had no reply A very unhappy customer”

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Posted 6 years ago

“Had my eye on a jumper on their website for a while, but in the run-up to Christmas, I couldn't justify spending that much on myself. Luckily, my size was still in stock when Wallis ran their Black Friday offer so I thought "stuff it, too good an opportunity to miss!" Took longer than expected for the order to be dispatched & delivered but it was definitely worth the wait!”

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Posted 6 years ago

“Great designs, great prices. Amazing quality Clothes for every occasion. thank you.”

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Posted 6 years ago

“Customer service is appalling! Waiting time for call to be answered is ridiculous no matter what time of day you ring all at customers expense, no free phone calls! More phone lines/employees desperately needed. Or follow lead of Next who have amazing customer service and through call back request via email they will contact you at their expense.”

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Posted 6 years ago

“amazing top and dress make me like prenses”

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Posted 6 years ago

“My goods didn't arrive but payment was taken from my bank..even though 2 items were out of stock. I cancelled the order..a week later no refund. Tried calling for 3 days...on hold for half hour at any one time or message said too busy to answer. Finally got through..was told it would be sorted...another week later No refund! Yet another call..at my cost...was again told (after being on hold for 20 minutes) that it is definitely sorted & I would get my refund. Surprise...another week later...still waiting@!”

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Posted 6 years ago

“Quick delivery and the coat I bought was just right for the winter months”

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Posted 6 years ago

“Great quality clothes at good prices with ease of exchange or refunds if they don't fit.”

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Posted 6 years ago

“Great quality clothes at good prices with ease of exchange or refunds if they don't fit.”

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Posted 6 years ago

“Very good service from Wallis and their clothing is always of a high quality.”

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Posted 6 years ago

“Excellent range of clothes. Good quality items, delivered quickly.”

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Posted 6 years ago

“I am very disappointed with the length of delivery time. My order is taking two weeks to come into store. I realise that I could have received it quicker if I had chosen to pay extra, but I still think two weeks is a long time.”

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Posted 6 years ago

Wallis is rated 1.7 based on 186 reviews