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Wallis Reviews

1.7 Rating 186 Reviews

17 %

of reviewers recommend Wallis

Company Reviews

1.7

Based on 186 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Wallis 1 star review on 10th July 2022

Wallis 1 star review on 10th July 2022

Wallis 1 star review on 5th March 2022

Wallis 1 star review on 5th March 2022

Wallis 1 star review on 8th November 2021

Helen Kilcullen

Wallis 1 star review on 19th August 2021

Wallis 1 star review on 8th April 2021

10

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t go near Wallis online. Ordered few items no problem. Placed an order 12/1/23, cancelled by Wallis as item out of stock {The same day} Contacted them via live chat said the refund would hit my account by the 19/1/23. Didn’t happen contacted them again 23/1/23 STIIL NO REFUND told me it had been refunded and I would need to contact my cc company. Now waiting for credit card company to help. DO NOT PURCHASE ANYTHING FROM THEM”

Posted 1 year ago

“Apalling company! Said they refunded me £133 on Dec 23rd It never went in my bank. Everyday im getting fobbed off Where is my refund Wallis???”

Posted 1 year ago

“Such a poor refund process...still waiting over 2 months for a refund. Is anyone looking at this company as this is not a isolated case....its appalling”

Posted 1 year ago

“Like so many others have said, I'm trying to return an item but can't generate a returns label. No response to my emails. Simply unacceptable that a company can trade in this way. As far as I'm concerned it is fraud, as they clearly have no intention of allowing people to have their money back. Will never buy another Wallis item.”

Posted 2 years ago

“Cannot print off a label can’t phone u and no reply to several emails . My advice is do not shop with Wallis”

Posted 3 years ago

“Terrible waitedmover a.month for a refund and still not received. They promise they will help on the phone and don't!”

Posted 4 years ago

“Terrible been waiting for a refund since 7th December for goods returned through courier. Lost count of number of calls.and emails.they keep promising refund and as yet not received!”

Posted 4 years ago

“I suggest not to order anything fro wallis. Everyone seems to have the same problem. They say parcel has been dispatched and then days later say your money has been returned. No explanation. I suggest they need to get there act together especially other companies are struggling and closing down. If you have no customers you have no job.”

Posted 4 years ago

“Ordered dress 4 days ago and confirmation received that it will be deivered tomorrow. Received email this afternoon that order cancelled as item out of stock - joke or what!”

Posted 5 years ago

“Scam.... never received order. No humans to talk to, no phone number. Stay clear of this.”

Posted 6 months ago

“Never ever ordering from here again. It was so difficult trying to return an item. Started a return for evri returns and the label didn’t scan when taken to return. Will never order anything from here ever again!! Very disappointed”

Posted 1 year ago

“No customer service just fibbed off with automatic emails ? Refund your customers and stop keeping hold of there money Worst company i have ever dealt with”

Posted 1 year ago

“The same story as others. Still not received refund for item purchased in December. Email customer services weekly and keep getting fobbed off with please give us another 5 days and blaming bank. I am not confident I will ever see my money and will not be using this company again.”

Posted 1 year ago

“I posted a review a few days ago, so I just want to let people know the best way to get refunded is to go through "Resolver" and very insistent, took me 2 days and several e-mails and in the end the money was in my account, which proves it was never sent in the first place. Disgraceful company”

Posted 1 year ago

“No return label forthcoming after many attempts so unable to return garment for refund. Decided it may be better to keep the jeans and try to alter them rather than have neither garment or money. Email Administrator also returned my email to Wallis.”

Posted 1 year ago

“I recently bought a coat and return portal does not work”

Posted 1 year ago

“The returns policy and portal is outrageous. They charge you for Returns and I’ve been waiting a month for my refund. I’m going to have to get PayPal to intervene because they aren’t processing it of their own volition. AVOID this company at all costs.”

Posted 1 year ago

“How can I return an item when I can't generate a returns label”

Posted 1 year ago

“Hi, how does Wallis think they can get away with charging for a returns package when they only made the announcement on their website on the 5th August 2022. I placed my order on the 2nd August 2022 there was not mention of any charges then so why should I be charged retrospectively?”

Posted 1 year ago

“I only had 2 out of items in my parcel due to items being out of stock but they still billed me for the 4 items and I have been unable to obtain a refund !! Furious is an understatement!!!”

Posted 2 years ago

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Wallis is rated 1.7 based on 186 reviews