Wallis Reviews

Name: Wallis
Rating: 1.71

1.7 Rating 186 Reviews

17 %

of reviewers recommend Wallis

Company Reviews

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Metrics

1.7

Based on 186 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to contact customer services about a returned item.The service was exemplary from Rey who patiently and swiftly resolved my concern. Emailed me by return and was so polite. Rey you are an asset to the company .Thank you .”

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Posted 1 month ago

“I give 5 stars As my experience was very good on returning 3 items Roslyn quickly dealt with my query on how to return these3 items And the money was promptly returned to my bank account But sorry to say the quality of wallis has sadly dropped I have had to return 5dresses that unsuitable and poor quality But other then that unlike many I quickly got the information on how to make returns Thank you”

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Posted 2 months ago

“A massive thankyou to Juvy, customer services. Juvy you have been a great help to me sorting out my problem. You went over and above, a pity more customer service workers aren’t as helpful as you. Keep up the excellent work. Many thanks”

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Posted 1 year ago

“Returned items and had a refund in a few days Very happy, after reading some of the reviews, I thought I’d lost £98”

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Posted 2 years ago

“Processed my refund within a couple of days. Quick and easy return process. Thank you Wallis”

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Posted 5 years ago

“Brill, quick delivery”

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Posted 5 years ago

“Brill, quick delivery”

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Posted 5 years ago

“Gorgeous range of clothing all on sale price, excellent quality and arrived quickly.. really happy with them and no quibble returns for items that didn't fit.”

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Posted 5 years ago

“easy to us website, availability good, good pick up and returns”

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Posted 5 years ago

“Quick service, accurate description, pleased with dress”

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Posted 6 years ago

“Pleasant staff and very helpful”

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Posted 6 years ago

“The layout of the store was carefully planned to allow free movement around the racks of clothes so there was no shortage of space to move around as a customer. Great choice of clothes as always and a very good variety of all clothes The sale rack was also well stocked and had a range of larger sizes which isnt always the case in shops”

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Posted 6 years ago

“Bought a beautiful dress for £20.00 instead of £70.00 fit is perfect price is amazing can't wait to wear it even give me next day delivery free, well done Wallis I'll be shopping again with you soon!”

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Posted 6 years ago

“Clothes are of a really good quality and are always a good fit. The online service suits me as I work full time and my weekends are too precious to spend shopping.”

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Posted 6 years ago

“Ordered top which arrived within 24 hours no delivery charge”

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Posted 6 years ago

“I received a blouse for a Christmas present but unfortunately it was too big - I took it back to Wallis who changed it without any hassle and I got a jumper that was the same price but got money back as there was a 20% discount - way to go Wallis !!”