Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Wallis Reviews

1.7 Rating 186 Reviews

17 %

of reviewers recommend Wallis

Company Reviews

1.7

Based on 186 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Wallis made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Wallis 1 star review on 10th July 2022

Wallis 1 star review on 10th July 2022

Wallis 1 star review on 5th March 2022

Wallis 1 star review on 5th March 2022

Wallis 1 star review on 8th November 2021

Helen Kilcullen

Wallis 1 star review on 19th August 2021

Wallis 1 star review on 8th April 2021

10

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wish I had read reviews before ordering from Wallis. Orderded 3 pairs of trousers, they sent two but charged me for three, now they will only refund £44.60 for two pairs and are refusing to refund £25.60 they owe me, I have sent them two copies of bank statement showing payment of £66.20. This has been going on since 21st April, I have lost count of amount of e mails I have sent”

Posted 2 years ago

“I just wish I had read these reviews before ordering from Wallis, returned dress via Hermes and 3 weeks later still waiting for refund. Customer services say to wait until 22nd day but after reading these reviews I am not holding out much hope. This surely can’t be legal, they need to be investigated. Won’t be shopping with them again that’s for sure.”

Posted 2 years ago

“Returned goods in April still waiting for a refund !!!! don't seem to be able to contact them”

Posted 2 years ago

“Returned items in April and still awaiting a refund. Emailed customer service. NO ANSWER OF YET. Will never order from Wallis again. They are very quick to send your order but ignore refunding when goods are returned.”

Posted 2 years ago

“The customer service is diabolical 😡 been waiting for a refund for 2 months! No phone lines to actually speak to anyone. Will not buy from them again 😡😡”

Posted 2 years ago

“Because the company was flagged by my credit card company as suspect, I managed to hold off payment for my order after I realised the order number was not recognised by Wallis’ website. Very worrying as all looked genuine and seemed like the Wallis that I had dealt with previously. Thanks to the reviews of frustrated customers I was alerted to the poor quality of clothes and absence of customer service. Beware! I would not order from them.”

Posted 2 years ago

“Terrible service, I've tried to DM wallis but can't get on the site??returned 3 items in 1 parcel last month, still no refund, after alot of frustration with returns procedure, how am I going to get help, it's ridiculous. Spent £90 !!”

Posted 2 years ago

“I returned two items and waited nineteen days for a refund after e-mailing Wallis three times. The two tops I purchased were size 10 but were still too large. Also Wallis delivered a wrong item. In other shops I’m a size 12. I will not purchase clothing from Wallis again.”

Posted 2 years ago

“I tried today to return an item that's too big . They say they don't recognise my order number or email . I have an account with them so I don't understand . I'm sending back to Wallis UK from Ireland. This is a joke”

Posted 2 years ago

“Will not buy from Wallis again. Bought a top which was unsuitable. Returned two days later and no refund received despite tracking confirming receipt to Wallis 10 days ago! I have emailed them asking for my money but no response. They do have a customer service number but at 55p a minute i will not be calling. Will never buy from this company again!”

Posted 2 years ago

“Like so many others have said, I'm trying to return an item but can't generate a returns label. No response to my emails. Simply unacceptable that a company can trade in this way. As far as I'm concerned it is fraud, as they clearly have no intention of allowing people to have their money back. Will never buy another Wallis item.”

Posted 2 years ago

“I need to return an item to Wallis but impossible to get returns label as saying order not recognised so just doesn’t make sense. I’ve tried all different ways but still order number not recognised. Never had any problems before !!!!!”

Posted 2 years ago

“Ordered made on 24/3 and expected delivery 7/4 which has not arrived. Three emails sent and no response. Shocking customer services. I'm also sorry I didn't see Wallis had changed ownership, I would definitely not have placed my order as I am now out of pocket.”

Posted 3 years ago

“Item ordered was in poor condition, jumper was faded at shoulder, like it had been ironed and scorched. Looks like old stock.”

Posted 3 years ago

“Cannot print off a label can’t phone u and no reply to several emails . My advice is do not shop with Wallis”

Posted 3 years ago

“I have just recieved a coat it's far too big cannot generate a return at all tried several options available.no answer on the phone to head office..I want my money back maybe this can be classed as fraud they take your money and your left with somthing that's just no good...will never order from them again”

Posted 3 years ago

“Disgusting company. Still waiting for a refund from weeks ago, they send same email, saying refund takes upto 28 days, still no refund £70. They are hiding something from customers.”

Posted 3 years ago

“I just wish I had read these reviews before ordering two jumpers from Wallis. One was far too large and tried to return the item after reading policy and what to do. Obtaining QR code proved virtually impossible- kept getting "process failed - contact customer service" message. Tried to phone, send text and send emails - all pointless. Phone service not available, number not recognised for text and nobody bothered to answer Email. Will stick to Boden from now on - they care about their customers. Will never, ever buy anything from Wallis again. This is a company that clearly wants to go out of business - and deserves to! Difficult to understand how management can read these reviews and do nothing to remedy the situation.”

Posted 3 years ago

“I just wish I had read these reviews before ordering two jumpers from Wallis. One was far too large and tried to return the item after reading policy and what to do. Obtaining QR code proved virtually impossible- kept getting "process failed - contact customer service" message. Tried to phone, send text and send emails - all pointless. Phone service not available, number not recognised for text and nobody bothered to answer Email. Will stick to Boden from now on - they care about their customers. Will never, ever buy anything from Wallis again. This is a company that clearly wants to go out of business - and deserves to! Difficult to understand how management can read these reviews and do nothing to remedy the situation.”

Posted 3 years ago

“Ordered jacket arrived and too small tried to generate a returns label says failed to download I then tried again and this time said I had downloaded already! Tried ringing fone lines are inactive tried to email but impossible so in desperation I went onto the resolve site to try to help had email saying they would send my dispute to wallis but heard nothing since, will never use Wallis again you have no recompense at all so left with a jacket that's too small”

Posted 3 years ago

«
1
2
...
3
4
5
6
7
»

Wallis is rated 1.7 based on 186 reviews