Barb McCutcheon
WalMart did not make me happy. I purchases several items online at the beginning of March. They were delivered. Half of the items did not fit. So I took the items to my nearest WalMart to return them. Unbeknownst to me, you CANNOT return third party items at a store. Not that I'm aware what third party items are. I was given a 1-800 number to talk to Customer Service to try and return the items. Needless to say 8 weeks later and 5 phone calls, more than 15 chats with customer service agents, this is still not resolved. I spoke to a manager two weeks ago and was guaranteed an email with a shipping label and also a refund within 5-7 business days. 9 business days later, no refund and no email with a shipping label. Talked to another agent today and they said until I return the items, I will NOT get a refund. Stores will not return the items, my credit card has not been refunded, I still have no shipping label. I am so angry, frustrated, disapppointed with the lack of service with this store. DO NOT BUY ONLINE CLOTHES!!!! There is nowhere listed on their site that stores will not return third item clothes. BE AWARE!!!!!
2 years ago
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