Bill
Wrong Product. Damaged Product. Buyer beware because DL or Walmart does not care. Purchased Blackstone 36" Griddle with Hard Cover through DL Commerce via Walmart.com. Instead of delivering the item purchased DL shipped the cheaper model that did not include the Hard Cover or other accessories. Additionally paid $150 for lift gate delivery but the griddle was dropped off the back of the FedEx truck smashing the corner of the griddle frame. Contacting DL via Walmart.com were told we could return the 130 pound product at our expense for a full refund or accept a $50 partial refund. Several attempts for a better resolution were fruitless so we accepted a $60 partial refund for a cheaper and damaged product. I hammered out the damage and fixed the corner and leg brackets then ordered the missing hard cover and accessories spending another $130. Extremely frustrated and disappointed in my Father's Day gift gone all wrong.
2 years ago
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