I have been dealing with customer service for 3 days now. I ordered a grille and was sent a king size mattress. When I called to have them come get the mattress and replace it they tried to have me bring it to fedex. When I said I had know way of getting it there the person gave me a run around. When I asked to speak with supervisior l got hung up on. Called back and spoke to a manager after arguing with another person. They supposedly called fedex set up pickup between 8- 5 on Thursday. Surprise fedex never showed, called Thursday night and spoke to yet another customer agent who apologized and said he was calling fedex and came back and said it was all set to get picked up Friday between 8-5. I told him it had to be gone before weekend because I had a party. He said don’t worry it will. Surprise surprise didn’t get picked up yet again. Called back at 5:15 Friday night asked to talk to a manager not wasting time explaining to anybody else. Finally got to a manager after a 1/2 hr. Explained everything said for me to call fedex he couldn’t help me his system was down couldn’t even look up my order number. We went back and forth about them picking it up. Supervisor said my system is down I can’t help and hung up on me! I then called right back and talked to customer service rep gave my order number and they looked it right up no problem and schedule a third pick up! So supervisor lied to me, system was fine! So now I still don’t have a grille, I can’t get my money until mattress is returned! It is now Saturday and no mattress pick up third day I was lied to!! Keep getting lied to! Talked to person today’s day and asked what I’m supposed to do, they just sit there completely ignoring you! All they say is I will note it. So I asked for a supervisor. I was told that his department doesn’t have a supervisor. Funny they gave me supervisor every other time I asked. I am so tired of being lied to.I will use my sons social media following to make sure as many people as I can reach no how Walmart treats there customers!!