I ordered a Cricut machine in June of this year. I had a lot going on and didn't try using it until recently for Christmas projects. When I opened the box, I discovered that the machine had already been used! It was dirty, had no instruction manuals, and someone had left a pen in the front pull-down storage compartment. The Walmart website wouldn't let me initiate a refund and when I called, I was told I had waited too long to do anything about it. I understand that in a way. HOWEVER, none of that would be an issue if I had been sent what I ordered which was a brand new Cricut machine.