Customer Service isn't hard, For Walmart, it is practically Impossible!!! We purchased a patio set online from the website for delivery on 9/6/2022. Delivery date was scheduled 9/16, but arrived early on 9/13. (While I was out of town) Package arrived in a damaged box and parts were visibly missing and falling out of the box, all over my driveway. We immediately called Walmart and reported the issue and requested a new set! We were told a return shipping label would be sent to us and that Pilot transportation would pick it up within a few days. (I have emails talking about next steps and no return label) the shipping company called and scheduled a pickup for the next day and said they do not need a shipping label. (I did ask) Damaged set was picked up and we never got a new set. (After we called a few times we were told that the new one will not be shipped out until the damaged one arrived back to the warehouse.) After 30 days we cancelled the second set and were promised a refund. It is now 45+ days and we have NO Patio Set and NO REFUND! I have called, emailed, chat, and everything else in between. Customer service is not hard, but for Walmart it is practically impossible. The patio set is about 500Lbs, I can't and won't, move it by myself. I will NEVER set foot in Walmart again, and will never give them my money! they should be shut down!!! Date of experience: September 12, 2022
5 months ago
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Walmart has a 2.0 average rating from 1,025 reviews

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