Larry S
This store located at 10600 W Layton Ave. in Greenfield, WI. seems to be consistently getting worse as we've also experienced with other Walmart stores regarding front end service and the ability to get checked out through a full-service checkout lane when you have a full cart of items. This morning I was there and had a full order of groceries. The store was stocked pretty well so I was able to get most of what I needed and headed to checkout. Not surprised when I got there that there were only 2 full-service lanes open that were backed up 6 deep. I waited for a couple of minutes to see if any additional lanes would open, but they didn't. I then moved to the self-service lanes where I found a register open. Unfortunately, most of Walmart's self-service lanes are not designed for full orders as there is no place to put your groceries after you scan them other then go get another basket while holding up others waiting to check out, or just start stacking your bags in the floor as I and another customer next to me was doing. (While Walmart associates were standing around watching us) Walmart would offer you another solution which is to pay for a membership which allows you to scan your items on your phone and check out through one of their Scan and Go lanes which I never see anyone using. (And Walmart wants me to pay them for doing all the check-out work? No Thanks. Anyone having to do what I did today should be the ones compensated by Walmart) As it appears that that Walmart is cutting back on front end service my wife and I have made the decision to start shopping at other retailers that realize that the last impression that a customer has is when they are ready to check out. Even though we might have to pay a little more at times, the front-end experience should make up for it. We have spent almost $8,000 at Walmart in the last year, but we're going to try our best to limit our spending at Walmart moving forward and support the local retailers in our area. Larry S
1 month ago
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Walmart has a 2.0 average rating from 1,014 reviews

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